IT Operations Specialist in Karlskoga, Sweden at Nobel Biocare

Date Posted: 3/24/2018

Job Snapshot

Job Description

Job ID: NOB001894

About Us

Nobel Biocare is a world leader in the field of innovative implant-based dental restorations – from single-tooth to fully edentulous indications.  Nobel Biocare offers you a great place to work by giving you the opportunity to grow and be recognized for your effort and achievements.



Description

Purpose of the role:


The Information Technology Operations Specialist is responsible for providing user support and maintaining the organization’s technical infrastructure. The successful candidates pro-actively diagnose / determine root-cause analysis and facilitate resolutions to technical issues within the Nobel Biocare facility.


Main responsibilities:

  • Successfully work in a global IT Team, continuously develop your IT knowledge, be a proactive support partner for the business line in production. Participate in production meetings.
  • Provide 2nd level technical support to internal end-users within production and administrative offices.
  • Assist IT Manager in monitoring production services like Production Order Flow, services, infrastructure etc.
  • Facilitate remote installation process.
  • Manage Active Directory; create users, computers, and apply policies. 
  • Prepare replacement/backup hardware for production, where applicable (e.g. Regular PCs, milling machine PCs, production label printers, scanners etc.).
  • Order clients and other hardware needed in production.
  • Maintain inventory of all hardware ensuring replacements are available as needed.
  • Utilize Microsoft SCCM to manage computers within the domain.
  • Application packaging for SCCM deployments.
  • Maintain contact list for hardware and software vendors used in production.
  • Diagnose and isolate problems, devise resolutions to improve functionality.
  • Support and escalate issues to IT Production Team lead, Head of production IT, other IT-teams and vendors.
  • Create/execute change requests, with proper documentation and testing.
  • Active support of global infrastructure projects with impact to production, e.g. testing/user information/roll-out activities.
  • Perform desktop level software and hardware installations and upgrades, implement file backups, and configure systems and applications.
  • Create and maintain user account database, manage system access – suspending/terminating access levels, coordinate user moves, and other changes with appropriate department manager to limit business disruption. 
  • Create network patches as needed.


Key challenges of the role:

  • Deliver at a high level, even under pressure, when working both independently and when part of a team.
  • Must follow flexible and adaptable work schedule, including evenings and weekends if necessary.
  • Ability to travel occasionally.

Job Requirements



Qualifications

Required skills & experience:

  • Associates Degree or Technical School certification; Bachelor Degree desired.
  • Min. of 2-3 years experience in tier 2 IT support or 3 years experience in Help Desk/Tier 1 support. 
  • Excellent troubleshooting & problem management
  • Ability to package software
  • Ability to multitask and work in a fast paced technical environment
  • Excellent communication skills in English, and preferably in Swedish as well (written and verbal)
  • Good judgment, problem-solving, and decision making skills. 
  • Flexible and adaptable to changes in business demands.
  • Must exhibit a passion for excellence with strong integrity.
  • Ability to build & manage strong working relationships with customers and peers.
  • Must maintain confidentiality and professionalism.



Danaher Corporation Overview

Danaher is a global science & technology innovator committed to helping our customers solve complex challenges and improve quality of life worldwide. Our world class brands are leaders in some of the most demanding and attractive industries, including life sciences, medical diagnostics, dental, environmental and applied solutions. Our globally diverse team of 62,000 associates is united by a common culture and operating system, the Danaher Business System, which serves as our competitive advantage. We generated $16.9B in revenue last year. We are ranked #133 on the Fortune 500 and our stock has outperformed the S&P 500 by more than 1,300% over 20 years.



At Danaher, you can build a career in a way no other company can duplicate. Our brands allow us to offer dynamic careers across multiple industries. We’re innovative, fast-paced, results-oriented, and we win. We need talented people to keep winning. Here you’ll learn how DBS is used to shape strategy, focus execution, align our people, and create value for customers and shareholders. Come join our winning team.