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IT Operations Analyst in Hatfield, Pennsylvania at KaVo Kerr

Date Posted: 3/17/2019

Job Snapshot

Job Description

Job ID: KAV003603

About Us

KaVo Kerr is a cohesive organization comprised of two global leaders, united to provide dental excellence and serve as a single premier partner for the dental community.  KaVo Kerr operates with a common vision inspiring and helping our customers, their patients and our own associates realize their potential.  KaVo Kerr offers solutions for endodontics, restoratives, treatment units, infection prevention, imaging, rotary and instruments.


Description

Provides first level phone support for all US Dental Platform locations. Ensures that all Phone support calls are logged, resolved, or are forwarded to the proper group for resolution.  Responsible for desktop configurations and imaging, providing ongoing system updates and maintenance of these systems. LAN/WAN network troubleshooting, and vendor coordination. This person will be responsible for assisting the Information Technology group with maintaining Enterprise backups (e.g., Commvault) and supporting numerous other third party applications (e.g., Microsoft Dynamics, SAP Oracle, Remedy, etc).  Provides IT purchasing services; tracks purchase requisitions and orders for all US Dental Platform locations from initial request through final delivery of products. Monitors the pricing and invoicing of merchandise to ensure proper payment and cost savings.
Essential Duties and Responsibilities
  • Takes users issues and requests via phone, email, and Ticketing System. Log the issues\requests into the Help Desk Tracking System then either resolves or escalates to the appropriate resource.
  • First level troubleshooting of laptops, desktops, servers, network related or attached systems.
  • Recommends or performs minor remedial actions to correct problems.
  • Provides updates, status, and completion information to manager, problem request tracking system, and/or users, via voice mail, e-mail, or in-person communication.
  • Replaces defective or inadequate software packages.
  • Maintain Active directory user account and security consistency.
  • Service internal and external customers cost effectively; log and track customer support requests
  • Escalate and redirect Help Desk Incidents to the appropriate technical resources
  • Install, troubleshoot, and repair PC hardware and Operating Systems. Troubleshoot MS and Enterprise software application issues.
  • Provide support for LAN, remote (VPN, RDP, Citrix) access, and resolve basic Email connectivity issues.
  • Installation and maintenance of Windows based PC/Laptops in an enterprise environment.
  • Troubleshooting, configuring of desktop components, and assisting with physical installations of Desktops, Laptops, and Thin clients.
  • Responds to client inquiries concerning systems operation and diagnoses system hardware, software, and operator problems.
  • Installing software patches as needed and eradicating spyware/viruses.
  • Setup and troubleshooting of print servers and queues.
  • Assists with upgrade implementations, application support, and network infrastructure expansions.
  • Performs preventive maintenance and repairs.
  • Performs other duties as assigned.

Job Requirements



Qualifications

Qualifications:
  • Knowledge of computer hardware and software
  • Ability to troubleshoot and correct a wide array of IT user problems
  • Ability to receive and utilize training proficiently to implement in the work environment
  • Working knowledge of Cisco/Avaya phone systems desired
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education/Experience:
Associate's degree (A. A.) or equivalent from two-year College or technical school; or one to two years related experience and/or training; or equivalent combination of education and experience.
Language Ability:
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.  Ability to write reports and correspondence. Ability to speak effectively before groups of customers or employees.
Math Ability:
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.  Ability to apply concepts of basic algebra and geometry.
Reasoning Ability:
Ability to solve problems and deal with a variety of concrete variables in situations where only limited standardization exists.
Computer Skills:
To perform this job successfully, an individual should have knowledge of Internet software, spreadsheet and word processing software, operating systems, advanced knowledge of personal computers, networking and peripheral hardware.
Supervisory Responsibilities:
This job has no supervisory responsibilities.
Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job the employee is frequently required to sit. The employee is frequently required to walk. The employee is occasionally required to lift up to 50 pounds.



Danaher Corporation and all Danaher Companies are equal opportunity employers that evaluate qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. The “EEO is the Law” poster is available at: http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf.



Danaher Corporation Overview

Danaher's Dental Platform is a $3B global business focused on all aspects of dental care.  With the intention to spin-off the Dental Platform to become its own public company in the second half of 2019, “Dental Co” will become one of the largest and most innovative dental companies in the world.  We are changing the face of dentistry with our differentiated portfolio of products designed to serve every dental professional’s need. It is our mission to make our dentist's work simpler and better connected so more patients are cared for in a shorter time. Our dental brands include traditional consumables and equipment (KaVo Kerr) and specialty products (Ormco and Nobel Biocare).