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IT Operations Analyst in Sturtevant, Wisconsin at Danaher

Date Posted: 5/17/2019

Job Snapshot

Job Description

Job ID: DEN000315

About Us

Dental Co About Us: The Dental Platform will become an independent publicly traded company by way of an initial public offering with an anticipated completion in the second half of 2019. “Dental Co” will become one of the largest and most innovative dental companies in the world. We are changing the face of dentistry with our differentiated portfolio of products designed to serve every dental professional’s need. It is our mission to make our dentist's work simpler and better connected so more patients are cared for in a shorter time. Our dental brands include traditional consumables and equipment (KaVo Kerr) and specialty products (Ormco and Nobel Biocare).

Description

Provides first level phone support for all US Dental Platform locations. Ensures that all Phone support calls are logged, resolved, or are forwarded to the proper group for resolution. Responsible for desktop configurations and imaging, providing ongoing system updates and

maintenance of these systems. LAN/WAN network troubleshooting, and vendor coordination. This person will be responsible for assisting the Information Technology group with maintaining Enterprise backups (e.g., Commvault) and supporting numerous other third party applications (e.g., Microsoft Dynamics, SAP Oracle, Remedy, etc). Provides IT purchasing services; tracks purchase requisitions and orders for all US Dental Platform locations from initial request through final delivery of products. Monitors the pricing and invoicing of merchandise to ensure proper payment and cost savings.



Essential Duties and Responsibilities:

  • Takes users issues and requests via phone, email, and Ticketing System. Log the issues\requests into the Help Desk Tracking System then either resolves or escalates to the appropriate resource.
  • First level troubleshooting of laptops, desktops, servers, network related or attached systems.
  • Recommends or performs minor remedial actions to correct problems.
  • Provides updates, status, and completion information to manager, problem request tracking system, and/or users, via voicemail, e-mail, or in-person communication.
  • Replaces defective or inadequate software packages.
  • Maintain Active directory user account and security consistency.
  • Service internal and external customers cost effectively; log and track customer support requests
  • Escalate and redirect Help Desk Incidents to the appropriate technical resources
  • Install, troubleshoot, and repair PC hardware and Operating Systems. Troubleshoot MS and Enterprise software application issues.
  • Provide support for LAN, remote (VPN, RDP, Citrix) access, and resolve basic Email connectivity issues.
  • Installation and maintenance of Windows based PC/Laptops in an enterprise environment.
  • Troubleshooting, configuring of desktop components, and assisting with physical installations of Desktops, Laptops, and Thin clients.
  • Responds to client inquiries concerning systems operation and diagnoses system hardware, software, and operator problems.
  • Installing software patches as needed and eradicating spyware/viruses.
  • Setup and troubleshooting of print servers and queues.
  • Assists with upgrade implementations, application support, and network infrastructure expansions.
  • Performs preventive maintenance and repairs.
  • Performs other duties as assigned.

Job Requirements



Qualifications

  • Sense of Urgency: IT issues usually start at the IT help desk. Must understand and direct the team to address issues by the required SLA timeline. There are times where critical business functions depend on IT products and services working as soon as possible.
  • Communication: There are always multiple activities and projects working simultaneously where clear and concise communication is necessary to avoid confusion.
  • Customer Focus: The IT Helpdesk and Tech Support team exists to support our customers, the internal computer users. We will provide the level of service that insures as little down time as possible for the business.
  • Teamwork: The IT Operations team consists of several local and remote resources where a team atmosphere is of the utmost importance to be able to work as one group spread out across North America.
  • Soft Skills- The ability to engage customers verbally in a professional manner
  • Self-Starter – The ability to be sufficiently motivated or ambitious to start a new task or project independently.

Qualifications:

  • Knowledge of computer hardware and software
  • Ability to troubleshoot and correct a wide array of IT user problems
  • Ability to receive and utilize training proficiently to implement in the work environment
  • Working knowledge of Cisco/Avaya phone systems desired


Danaher Corporation and all Danaher Companies are equal opportunity employers that evaluate qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. The “EEO is the Law” poster is available at: http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf.



Danaher Corporation Overview

Danaher is a global science & technology innovator committed to helping our customers solve complex challenges and improve quality of life worldwide. Our world class brands are leaders in some of the most demanding and attractive industries, including life sciences, medical diagnostics, dental, environmental and applied solutions. Our globally diverse team of 71,000 associates is united by a common culture and operating system, the Danaher Business System, which serves as our competitive advantage. We generated $19.9B in revenue last year. We are ranked #162 on the Fortune 500 and our stock has outperformed the S&P 500 by more than 5,200% over 25 years.

At Danaher, you can build a career in a way no other company can duplicate. Our brands allow us to offer dynamic careers across multiple industries. We're innovative, fast-paced, results-oriented, and we win. We need talented people to keep winning. Here you'll learn how DBS is used to shape strategy, focus execution, align our people, and create value for customers and shareholders. Come join our winning team.

Danaher is committed to competitive compensation that typically has key components including base salary, variable annual incentive compensation based on personal and company performance, and long-term incentive.