IT Intern in Thousand Oaks, California at Implant Direct

Date Posted: 7/15/2018

Job Snapshot

Job Description

Job ID: IMP000551

About Us

Implant Direct Sybron International is a state-of-the-art dental implant manufacturer and one of the fastest growing companies in the industry. We are continuing to develop an elite sales team and as a result there are several sales opportunities available throughout the United States. Qualified sales professionals with medical device manufacturer sales experience are encouraged to apply.


Please Note: This is a full-time internship. Applicants must be able to work full-time during the school year. 

Takes users issues and requests via phone, email, and Self Service Ticketing System. Logs the issues\requests into the Help Desk Tracking

System then either resolves or escalates to the appropriate resource

• First level troubleshooting of laptops, desktops, servers, network related or attached systems.

• Recommends or performs minor remedial actions to correct problems

• Provides updates, status, and completion information to manager, problem request tracking    system, and/or users, via voice mail, e-mail, or

in-person communication

• Replaces defective or inadequate software packages

• Maintain Active directory user account and security consistency

• Service internal and external customers cost effectively; log and track customer support requests

• Escalate and redirect Help Desk Incidents to the appropriate technical resources

• Install, troubleshoot, and repair PC hardware and Operating Systems. Troubleshoot MS and Enterprise software application issues

• Provide support for LAN, remote (VPN, RDP, Citrix) access, and resolve basic Email connectivity issues

• Installation and maintenance of Windows based PC/Laptops in an enterprise environment

• Troubleshooting, configuring of desktop components, and assisting with physical installations of Desktops, Laptops, and Thin clients

• Responds to client inquiries concerning systems operation and diagnoses system hardware, software, and operator problems

• Installing software patches as needed and eradicating spyware/viruses

• Setup and troubleshooting of print servers and queues

• Assists with upgrade implementations, application support, and network infrastructure expansions

• Performs preventive maintenance and repairs

• Performs other duties as assigned

Job Requirements



• Experience with installation and maintenance of Windows XP/7 PCs

• Basic experience with Windows Active Directory LAN administration

• Some technical knowledge of PCs, laptops, printers, and peripheral hardware devices

• Working knowledge of Windows, Microsoft Office, communications software, virus protection, and diagnostic software


• Desire to learn

• Team player, detail oriented & able to positively interact with the customer in a team environment

• Well developed and professional interpersonal skills; ability to interact effectively with people at all organizational levels of the company

• Ability to diagnose and resolve on-site and remote PC related computing problems

Danaher Corporation Overview

Danaher is a global science & technology innovator committed to helping our customers solve complex challenges and improve quality of life worldwide. Our world class brands are leaders in some of the most demanding and attractive industries, including life sciences, medical diagnostics, dental, environmental and applied solutions. Our globally diverse team of 67,000 associates is united by a common culture and operating system, the Danaher Business System, which serves as our competitive advantage. We generated $18.3B in revenue last year. We are ranked #162 on the Fortune 500 and our stock has outperformed the S&P 500 by more than 1,200% over 20 years.
At Danaher, you can build a career in a way no other company can duplicate. Our brands allow us to offer dynamic careers across multiple industries. We’re innovative, fast-paced, results-oriented, and we win. We need talented people to keep winning. Here you’ll learn how DBS is used to shape strategy, focus execution, align our people, and create value for customers and shareholders. Come join our winning team.