IT Helpdesk Specialist in Wood Dale, Illinois at Videojet

Date Posted: 1/23/2018

Job Snapshot

Job Description

Job ID: VID003515

About Us

We invite you to Imprint the WORLDTM on an exciting journey of continuous improvement! Every day, 4,000+ associates in over 38 countries work together to achieve amazing results as One Videojet. From freshness dating to track and trace coding, Videojet technologies help ensure products sold across the globe are authentic and safe for consumers to use in the food, beverage, pharmaceutical and industrial marketplaces.

As a global leader in the marking and coding industry, our continued growth brings an opportunity for you to chart the course and drive your own career success. As a Videojet associate you will:
• ENGAGE in bringing consumer brands to market globally.   
• DRIVE results with the Danaher Business System (DBS). 
• REALIZE your potential! 


To provide Helpdesk, desktop, and application support for our 4500+ users as a part of global helpdesk team. To provide excellent customer service while finding solutions to end-user’s PC issues. To implement, track, provide support to users for PC or applications issues from start to finish. Summary of Role and 

• Following helpdesk process in supporting requests such as new hire, laptop imaging, and user account termination.
• Assist the team through sharing of knowledge; demonstrating team spirit, collaboration, and user support.
• Troubleshoot all technical issues, including (but not limited to) active directory & password resets.
• Resolve hardware issues, software issues, hardware refreshes and upgrades, O/S issues
• Troubleshoot Network connectivity, wireless devices (laptops/tablets), and Network printers
• Identifies and escalates all issues and can prioritize and work in a fast paced environment
• Document on all tickets, maintain, upgrade or replace hardware and software systems
• Working with other team members in developing solutions by preparing and evaluating alternative workflow solutions
• Define application problems by conferring with end users; evaluating procedures and processes.
• Support applications specifically tailored to the company.
• Candidate must have working schedule flexibility between 6:30 AM and 6:30 PM CDT/CST.
• Perform backlog work from other technicians to ensure helpdesk is up to date.

Required skill sets for help desk support position:
1. KACE ticketing system experience
2. Experience in proving Remote user access (Cisco VPN) support
3. Wireless user connection support
4. ITIL highly preferred not required
5. Office 365 user support
6. 100% phone support 
7. Great personality, go getter wants to learn
8. Level 1 LAN connectivity support
9. Laptop image building and support
10. Using network and server monitoring tools (SolarWinds, NMIS, LookingGlass, etc.)

Job Requirements


• 2 – 5 years of experience
• Strong customer service orientation
• Ability to prepare documentation to support established objectives
• Strong communication skills
• Excellent interpersonal skills (ability to listen and understand what is being described)
• Ability to analyze data and work independently with minimal supervision and be team oriented Knowledge, Skills, and Abilities
• Experience with Windows OS
• Level 1 LAN/WLAN/VPN network troubleshooting experience.
• Analytical Skillset in user support
• Team work personality
• Good documentation skills 
• Technical certifications are preferred to support technical experience

Videojet Technologies Inc. is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, national origin, religion, gender, age, marital status, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by law.

Danaher Corporation Overview

Danaher is a science and technology innovator committed to helping our customers solve complex challenges, and improving quality of life around the world. 

Videojet is part of a global family of 20+ operating companies who drive meaningful innovation in some of today’s most dynamic, growing industries. With operating companies based around the world – our groundbreaking  businesses operate across four strategic platforms:
• Product Identification
• Water Quality
• Dental
• Life Sciences & Diagnostics

We are proud to say that we’re a Fortune 150 company of 59,000 dedicated associates who are Helping Realize Life’s Potential every day by bringing our diverse skills, backgrounds and perspectives together to make a  difference.