Inside Sales Account Manager in Alpharetta, Georgia at KaVo Kerr

Date Posted: 8/2/2019

Job Snapshot

Job Description

Job ID: KAV004222

About Us

KaVo Kerr is a cohesive organization comprised of two global leaders, united to provide dental excellence and serve as a single premier partner for the dental community.  KaVo Kerr operates with a common vision inspiring and helping our customers, their patients and our own associates realize their potential.  KaVo Kerr offers solutions for endodontics, restoratives, treatment units, infection prevention, imaging, rotary and instruments.


The Account Manager is responsible for managing and growing their assigned book of business with both product and service contract sales. The three primary objectives of the position are to enroll or renew customers in service contracts, sell products over the phone, and generate leads for the field sales team. The Account Manager will build strong relationships with their customer base through a regular cadence of communication to ensure that they stay on their service contracts and to identify opportunities to sell additional equipment. The Account Manager will be the go-to-person for their customers, and will act as their liaison to the right internal partners to quickly resolve any issues they may be having.

  • Grow the service contract business in the territory by enrolling new customers in service contracts and by ensuring current customers renew their contracts.
  • Follow up with marketing leads to sell products over the phone into the territory.
  • Generate leads through a regular cadence of contact with the customer base.  Close those sales or pass those leads to the outside sales team when appropriate.
  • Be the customers’ trusted partner and go-to-person for product and service needs.
  • Quickly resolve or facilitate the resolution of customer escalations.
  • Work closely with internal and external partners to provide excellent service to customers and capitalize on selling opportunities. 
  • Partners include the field sales teams, our dealer partners, Customer Service, Technical Support, New Owner Support, Clinical Training, and Field Service.
  • Leverage systems such as Dynamics and SAP to effectively manage the book of business.

Job Requirements


  • 4 years equivalent work experience required
  • High school diploma required
  • Minimum 4 years sales experience
Preferred Skills/Experience:
  • 3 + years Inside Sales or customer service experience
  • Bachelors Degree Preferred 
  • 3 + years building long-term relationships with account base over the phone
  • Proficiency in Microsoft Office Suite
  • Proficiency in ERP and CRM systems preferred
  • Excellent Oral and Written Communications Skills
  • Excellent Collaborative Behavior Skills 

Danaher Corporation and all Danaher Companies are equal opportunity employers that evaluate qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. The “EEO is the Law” poster is available at:



Danaher Corporation Overview

Danaher is a global science & technology innovator committed to helping our customers solve complex challenges and improve quality of life worldwide. Our world class brands are leaders in some of the most demanding and attractive industries, including life sciences, medical diagnostics, dental, environmental and applied solutions. Our globally diverse team of 71,000 associates is united by a common culture and operating system, the Danaher Business System, which serves as our competitive advantage. We generated $19.9B in revenue last year. We are ranked #162 on the Fortune 500 and our stock has outperformed the S&P 500 by more than 5,200% over 25 years.

At Danaher, you can build a career in a way no other company can duplicate. Our brands allow us to offer dynamic careers across multiple industries. We’re innovative, fast-paced, results-oriented, and we win. We need talented people to keep winning. Here you’ll learn how DBS is used to shape strategy, focus execution, align our people, and create value for customers and shareholders. Come join our winning team.

Danaher is committed to competitive compensation that typically has key components including base salary, variable annual incentive compensation based on personal and company performance, and long-term incentive.