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Informatics Implementation Specialist in Nationwide United Kingdom at Leica Biosystems

Date Posted: 5/17/2019

Job Snapshot

Job Description

Job ID: SEL001677

About Us

Leica Biosystems is a global leader in workflow solutions and automation. As the only company to own the workflow from biopsy to diagnosis, we are uniquely positioned to break down the barriers between each of these steps.  Our mission of “Advancing Cancer Diagnostics, Improving Lives” is at the heart of our corporate culture. Our easy-to-use and consistently reliable offerings help improve workflow efficiency and diagnostic confidence. The company is represented in over 100 countries. It has manufacturing facilities in 9 countries, sales and service organizations in 19 countries, and an international network of dealers. The company is headquartered in Nussloch, Germany. Visit LeicaBiosystems.com  for more information.


Description

Informatics Implementation Specialist

SUMMARY OF POSITION:

  • In close collaboration with the Sales organization this role is responsible for demonstrating, advising customers, specifying needs, deploying and maintaining Leica Informatics offersfrom specimen tracking, printer based solutions and Epath solutions within the histology environment.
  • The Informatics specialist support the sales team to demo and design Informatics workflow and works within other Pathology Solutions team member to provide customers with Informatics Application services executing the deployment at customer sites, by interacting with customer IT, Lab Seniors and BU if needed to deploy the components.
  • The Informatics specialist will work closely with the customer to finalise and deploy the Leica Informatics systems in accordance with specifications agreed prior to any deployment.
  • The Informatics specialists provide training and competence based training with the customer.
  • The Informatics specialists will provide support and assistance during and after any system goes live with Leica customers.
  • As a frontline company contact, The Informatics Specialist will be responsible for upholding all company policy and compliance regulations and will maintain good communication and working relationships with end users to ensure complete customer satisfaction.
  • Traveling required, to customer sites, BU’s, congresses. Focus on the supporting a selected region in sales and service activities and data gathering. A minimum of 70% of your time will be spent travelling with some out of routine laboratory hours working required.

KEY RESPONSIBILITIES:

  • Analyse laboratory workflow and layout to deploy Leica Informatics Solutions in a region.
  • Support laboratory specific Informatics needs to enhance Informatics solution, which will best support the customer site and in accordance to any deployed systems contract ad terms across all sales teams (PI, HI, HC and AS)
  • Work in close contact with the individual sales account and Business Development managers to
    • Run Workshops to educate and train end users
    • Develop programs be used by Sales Reps for printer based/ePath/Cerebro solutions
  • Utilize sales tools based on the identified needs of individual accounts:
    • Interfacing of Cerebro with departmental LIMS
    • Presentation support to Sales account manager for technical enquiries.
  • Ensure the products are positioned to promote Green and LEAN histology and effectively - create a culture to our customers that LBS sells system solutions, not just instrumentation
  • Product launches and software updates:
    • Work in conjunction with the BU’s, regional marketing and Sales account managers to prepare the launch and rollout of software upgrades.
  • Other support activities
    • Working with Global Support to address major, persistent service issues.
    • Assisting with Global Support and local Service Management to ensure all products in field is of recommended Configuration Management.
    • Assisting in product demonstrations for key personnel as per Sales/Marketing requirements and agreed upon by Support Management
    • Work on other ad hoc local projects

Job Requirements



Qualifications

Position Qualifications:

  • University qualification around Pathology or Imaging, or software applications
  • Strong analytical, verbal and written communication skills
  • Knowledge on basic network configuration and setup such as firewall, setting fixed IP
  • Knowledge on basic Microsoft SQL 2008/2014 to perform queries and backups
  • Knowledge on required Mirth Connect HL7 interface engine to customise Leica CEREBRO interfaces
  • Knowledge on Windows 2008 server to perform schedule maintenances, performance and optimisation
  • Proven ability to learn in technical areas with limited previous experience
  • Proven ability to support IT systems during entire Product Life Cycle
  • Ability to evaluate customer needs and selectively ‘sell’ and support benefits of a particular product
  • Ability to identify product improvements and effectively communicate their benefits to the development teams
  • Fluency in English – local language is a plus
  • Successful record of dealing with external parties, such as third party IT vendors
  • Some experience with histology equipment and laboratory processes
  • Tenacity/Do What It Takes
  • Commercial mindset
  • Self motivated
  • Effective Time Management and Personal Organization
  • Continuous Improvement mindset, basic knowledge of DBS tools
  • Teamwork
  • Willing to travel EMEA wise to support projects and contract deployment

To Apply:

Leica Biosystems is committed to attracting and retaining the most highly qualified candidates available. We firmly believe that our employees drive the success of the company. With success in mind as the ultimate goal, we strive to create and provide an environment that offers challenging, stimulating and financially rewarding opportunities.  As a Leica Biosystems employee you will be consistently challenged to deliver your best. 
If you are ready for this challenge, submit your resume for consideration.  http://www.leicabiosystems.com/about/careers/
Be sure to follow Leica Biosystems on LinkedIn!


Danaher Corporation Overview

Danaher is a global science & technology innovator committed to helping our customers solve complex challenges and improve quality of life worldwide. Our world class brands are leaders in some of the most demanding and attractive industries, including life sciences, medical diagnostics, dental, environmental and applied solutions. Our globally diverse team of 71,000 associates is united by a common culture and operating system, the Danaher Business System, which serves as our competitive advantage. We generated $19.9B in revenue last year. We are ranked #162 on the Fortune 500 and our stock has outperformed the S&P 500 by more than 5,200% over 25 years.
At Danaher, you can build a career in a way no other company can duplicate. Our brands allow us to offer dynamic careers across multiple industries. We're innovative, fast-paced, results-oriented, and we win. We need talented people to keep winning. Here you'll learn how DBS is used to shape strategy, focus execution, align our people, and create value for customers and shareholders. Come join our winning team.
Danaher is committed to competitive compensation that typically has key components including base salary, variable annual incentive compensation based on personal and company performance, and long-term incentive.