Global Support Engineer CAM in Kongsberg, Norway at Esko

Date Posted: 7/6/2019

Job Snapshot

Job Description

Job ID: ESK003393

About Us

Esko is the worldwide market leader with software for packaging buyers, designers and manufacturers and hardware products for the packaging, label, sign and display industries. With Headquarters in Gent - Belgium, Esko employs around 1,500 people worldwide. Its global sales and support organization covers Europe, the Americas, Asia/Pacific and Japan.In our factory we produce high-quality cutting tables, which offer an all-round cuttion solution for any application: from sign making, display production, sample making and short to medion rum corrugated production.



Description

The role
As a global support engineer you will be constantly interacting with your customers, Esko technical staff and distributors. To proactively serve your customers, you will build up your technical competences and share your knowledge with them. As the 'Voice of your Customers' towards product management and R&D, you take ownership to improve the quality of our products. You know the “latest and greatest” before release of the product.
You are also there to answer the questions from your customers 'first time right'. You do this by diagnosing & solving issues reported by your customers, all in line with our service level agreements. You will do this either remotely or by going on-site.
In case of software bugs or hardware defects, you help out your colleagues in R&D by reproducing these bugs and documenting defects, before sending it to them.
Further to this, you will develop and maintain training material, knowledge base articles, etc. and continuously contribute to improving our way of working.

Job Requirements



Qualifications

You
  • have good technical knowledge of precision mechanics
  • are familiar with Mechatronics, Servo controlled systems, Electronics, and Machine control systems
  • In depth technical knowledge of Kongsberg tables and iPC is a plus
  • are fluent in writing and speaking English, any other language is a plus
  • are analytical and creative in finding a solution or workaround
  • are able to build good relationships with your stakeholders 
  • have a high sense of urgency 
  • are diplomatic 
  • collaborate well in a team environment
  • Have fun in continuous learning new products, functionality, … and want to grow in this role
  • are willing to travel on a regular basis 
On offer:
A position where you will have the opportunity to develop yourself into the expert our clients can rely on. You will be part of an enthusiastic team,  there to support you even if we are all scattered around the globe. Flexibility and collaboration is what defines us.  Interested? We look forward to hear from you.




Danaher Corporation Overview

Danaher is a global science & technology innovator committed to helping our customers solve complex challenges and improve quality of life worldwide. Our world class brands are leaders in some of the most demanding and attractive industries, including life sciences, medical diagnostics, dental, environmental and applied solutions. Our globally diverse team of 71,000 associates is united by a common culture and operating system, the Danaher Business System, which serves as our competitive advantage. We generated $19.9B in revenue last year. We are ranked #162 on the Fortune 500 and our stock has outperformed the S&P 500 by more than 5,200% over 25 years.
At Danaher, you can build a career in a way no other company can duplicate. Our brands allow us to offer dynamic careers across multiple industries. We're innovative, fast-paced, results-oriented, and we win. We need talented people to keep winning. Here you'll learn how DBS is used to shape strategy, focus execution, align our people, and create value for customers and shareholders. Come join our winning team.
Danaher is committed to competitive compensation that typically has key components including base salary, variable annual incentive compensation based on personal and company performance, and long-term incentive.