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Global Service Director in Darmstadt, Germany at Laetus

Date Posted: 2/8/2019

Job Snapshot

Job Description

Job ID: LAE000131

About Us

Laetus is the industry leader in inline quality control solutions for the pharmaceutical, medical technology and FMCG industries. Our experience of more than 40 years plays an integral part in the development of Secure Track & Trace Solutions - reliable modular packaging and supply chain control solutions. As part of the Danaher Group, a global multinational science and technology innovator with over 62,000 associates worldwide, we offer exciting global development opportunities few other companies can duplicate. Come join our winning team!


• Develop the service business from 6 mio to 20 mio within 3 years

• Build service excellence within Laetus

• Define offering for remote service as well as field service from problem fixing, via spare/wear/supplies to consultative services

• Drive change management within existing team from installation business to proactive lead generation service and therefore highly skilled people leader to develop team members

• Listen to various stakeholders (e.g., customers, Sales) and generate actionable insights

• Monitor customer loyalty and assess how to sustain at-risk accounts

• Retain business of preventive maintenance business

• Lead big SLA contracts

• Lead big maintenance contracts

Job Requirements


• Business development experience

• Track record in change management

• Successfully deliver results while quickly adapting to changing priorities and unforeseen challenges

• Proven understanding in next generation services (preventative to predictive to consultative)

• “mini” GM with commercial experience in driving P+L

• Crossfunctional team player

• Driving solutions

• Hands on mentality

Danaher Corporation Overview

Danaher is a global science & technology innovator committed to helping our customers solve complex challenges and improve quality of life worldwide. Our world class brands are leaders in some of the most demanding and attractive industries, including life sciences, medical diagnostics, dental, environmental and applied solutions. Our globally diverse team of 67,000 associates is united by a common culture and operating system, the Danaher Business System, which serves as our competitive advantage. We generated $18.3B in revenue last year. We are ranked #162 on the Fortune 500 and our stock has outperformed the S&P 500 by more than 1,200% over 20 years.
At Danaher, you can build a career in a way no other company can duplicate. Our brands allow us to offer dynamic careers across multiple industries. We’re innovative, fast-paced, results-oriented, and we win. We need talented people to keep winning. Here you’ll learn how DBS is used to shape strategy, focus execution, align our people, and create value for customers and shareholders. Come join our winning team.