German speaking Systems Support Engineer in High Wycombe, United Kingdom at Cepheid

Date Posted: 11/14/2019

Job Snapshot

Job Description

Job ID: CEP003835

About Us

At Cepheid, we are passionate about improving healthcare through faster, more accurate diagnostic tests. With our GeneXpert® System, we’ve taken the most sophisticated molecular technology and packaged it into an automated, easy-to-use format that has quickly become the platform of choice worldwide. From the largest laboratories to small physician offices, our game-changing solution delivers critical answers when clinicians and patients need them most. Through strong molecular biology capabilities and ongoing product innovation, we are focused on developing tests for healthcare-associated infections, sexual health, critical infectious disease, virology, and oncology applications. Come join our vision for a better way and help make life better for us all! For more details, visit us at www.cepheid.com or follow us on Twitter (@CepheidNews).


Description

ESSENTIAL JOB RESPONSIBILITIES:

• Provide phone and e-mail technical support for Cepheid products to internal and external customers (end-users and distributors across Europe, Middle East, Africa and Asia)
• Filter, log and handle incoming requests from internal and external customers
• Document all support activities into the complaints management system
• Follows procedures set forth in ISO regulations
• Escalates complaints to the Technical Support Manager as necessary
• Performs additional tasks as assigned by the Technical Support Manager - Hotline

TRAINING RESPONSIBILITIES: (REQUIRED)

• Complete all assigned and required training satisfactorily and on time

Job Requirements



Qualifications

MINIMUM REQUIREMENTS:

Education and Experience (in years):
• Bachelor’s degree with 2+ years of related work experience
OR
• Master’s degree in field with 0-2 years of related work experience.

Knowledge and skills:
• Fluent English and German (any additional language would be an advantage – Portuguese , French, Italian, Spanish, Russian)
• Knowledge of IT and Networking is a plus
• Excellent written and verbal communication skills
• Knowledge and application of commercial computer application packages (MS Office, etc.).

Other:
• Work independently in a structured manner with the ability to prioritize tasks
• Thorough and methodical, follows procedures
• Calm under pressure
• Team Player

PREFERRED REQUIREMENTS:

• Flexible to work different shifts, weekends, and holidays as necessary
• Thrives in dynamic, fast-paced, and constantly changing environment

Danaher Corporation Overview

Danaher is a global science & technology innovator committed to helping our customers solve complex challenges and improve quality of life worldwide. Our world class brands are leaders in some of the most demanding and attractive industries, including life sciences, medical diagnostics, environmental and applied solutions. Our globally diverse team of 71,000 associates is united by a common culture and operating system, the Danaher Business System, which serves as our competitive advantage. We generated $19.9B in revenue last year. We are ranked #162 on the Fortune 500 and our stock has outperformed the S&P 500 by more than 5,200% over 25 years.
At Danaher, you can build a career in a way no other company can duplicate. Our brands allow us to offer dynamic careers across multiple industries. We're innovative, fast-paced, results-oriented, and we win. We need talented people to keep winning. Here you'll learn how DBS is used to shape strategy, focus execution, align our people, and create value for customers and shareholders. Come join our winning team.
Danaher is committed to competitive compensation that typically has key components including base salary, variable annual incentive compensation based on personal and company performance, and long-term incentive.