FP&A Senior Manager, Customer Care in Sunnyvale, California at Cepheid

Date Posted: 9/28/2019

Job Snapshot

Job Description

Job ID: CEP004235

About Us

At Cepheid, we are passionate about improving healthcare through faster, more accurate diagnostic tests. With our GeneXpert® System, we’ve taken the most sophisticated molecular technology and packaged it into an automated, easy-to-use format that has quickly become the platform of choice worldwide. From the largest laboratories to small physician offices, our game-changing solution delivers critical answers when clinicians and patients need them most. Through strong molecular biology capabilities and ongoing product innovation, we are focused on developing tests for healthcare-associated infections, sexual health, critical infectious disease, virology, and oncology applications. Come join our vision for a better way and help make life better for us all! For more details, visit us at www.cepheid.com or follow us on Twitter (@CepheidNews).


Job Summary:

Commercial Finance Sr. Manager supports our Global Customer Care organization and plays an important role to ensure the fiscal health of commercial activities while positioning the Company for the achievement of financial targets and optimal revenue positions and has a huge impact on business performance. This role is directly involved with coordination of various planning cycles (annual planning, quarterly forecasts and monthly outlooks and the preparation of periodic reporting packages and analysis for use by the Sales and Marketing Team and Corporate leadership. The incumbent must be comfortable working with shifting priorities and lending finance expertise within diverse work assignments.


• Leader in long term planning & strategy and constantly seeking to value-add to current process, information system, and business growth. Work closely with the Customer Care organization to develop budget and forecast for the global service P&L.
• Develop a stable cadence with business partners to review monthly actuals, update forecast and deliver monthly reporting of headcount, spend and capital.
• Manage forecasting models for the weekly, monthly, and annual planning processes and provide timely revenue reporting analytics to drive optimized decision making
• Prepare variance analysis for forecast and quarter end close.
• Partner with the Customer Care organization to interpret financial information, evaluate operational and workflow effectiveness and participate in stream lining organizational activity and reporting.
• Develop performance indicators, highlighting trends and analyzing causes of unexpected variances and support the creation and reporting of financial KPI’s or CVDs for the customer care division as applicable.
• Use appropriate metrics and forward-looking modelling tools to help Customer Care team enhance their financial and operational performance trends.
• Prepare weekly reports for Service Revenue and monthly global service P&L packages.
• Prepare variance analysis for forecast and quarter end close, including management of the warranty reserve.
• Actively engage and contribute to long term planning & strategy and constantly seeking to value-add to current process, information system, and business growth
• Prepare and provide ad hoc reporting and analysis requested by Executive management and department leaders as needed to support the business.

Job Requirements



Education and Experience:

• An undergraduate degree is required (Bachelor's Degree in Accounting, Finance, or related area), MBA preferred
• Experience with Customer Care/Service department or division is preferred.
• 8+ years of experience in a similar role.
Knowledge and skills:
• Advanced proficiency in Microsoft Excel (macros, pivots, lookups), Access, SQL and/or VBA
• Strong systems skills with preference toward SAP, BPC and/or BI
• Demonstrate an understand of accounting theory and practice (e.g. basic revenue recognition rules)
• Highly analytical, strong attention to detail and an ability to set and meet tight deadlines.

Other Competencies:

• Ability to learn quickly and thrive in a growing company
• Ability to translate complex analytical data into an easily understandable format
• Results-oriented, highly energetic, dynamic individual with a hands-on mentality
• Proven ability to think outside the box, developing new ideas and creative solutions

Danaher Corporation Overview

Danaher is a global science & technology innovator committed to helping our customers solve complex challenges and improve quality of life worldwide. Our world class brands are leaders in some of the most demanding and attractive industries, including life sciences, medical diagnostics, environmental and applied solutions. Our globally diverse team of 71,000 associates is united by a common culture and operating system, the Danaher Business System, which serves as our competitive advantage. We generated $19.9B in revenue last year. We are ranked #162 on the Fortune 500 and our stock has outperformed the S&P 500 by more than 5,200% over 25 years.
At Danaher, you can build a career in a way no other company can duplicate. Our brands allow us to offer dynamic careers across multiple industries. We're innovative, fast-paced, results-oriented, and we win. We need talented people to keep winning. Here you'll learn how DBS is used to shape strategy, focus execution, align our people, and create value for customers and shareholders. Come join our winning team.
Danaher is committed to competitive compensation that typically has key components including base salary, variable annual incentive compensation based on personal and company performance, and long-term incentive.