Flow Cytometry Field Service Engineer in Nationwide United Kingdom at Beckman Coulter Life Sciences

Date Posted: 9/9/2019

Job Snapshot

Job Description

Job ID: BEC015916

About Us

Beckman Coulter develops, manufactures and markets products that simplify, automate and innovate complex biomedical testing. Our diagnostic systems, found in hospitals and other critical care settings around the world, produce information used by physicians to diagnose disease, make treatment decisions and monitor patients. Scientists use our life science research instruments to study complex biological problems including causes of disease and potential new therapies or drugs. More than 275,000 Beckman Coulter systems operate in both diagnostics and life sciences laboratories on all seven continents. For 80 years, our products have been making a difference in peoples’ lives by improving the productivity of medical professionals and scientists, supplying critical information for improving patient health and reducing the cost of care.
Beckman Coulter offers a broad array of comprehensive, competitive benefit programs that add value to associates' and their families' lives. Whether it's a health care program or paid time off, our programs contribute to life beyond the job. Check out our benefits. We think you'll like what you see.
If you believe your education and experience are in line with the position description and qualifications referred to above, and are motivated, energetic, and looking for a new and exciting opportunity, please submit your resume online at the URL below or at www.beckmancoulter.com.
Beckman Coulter is an equal opportunity employer.  We evaluate qualified applicants without regard to race, color, national origin, religion, gender, age, marital status, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by law.


Description

Beckman Coulter LS – Flow Cytometry


Field Service Engineer – London & Surrounding Areas
 

PURPOSE OF POSITION


To provide service support with the repair and installation of Flow Cytometry products in accordance with customer requirements.  Diagnose system failures and determine most cost-effective resolution.  Escalate complex issues as required for timely fix. Responds to customer support calls within an assigned territory with travel to other regions as required.


KEY RESPONSIBILITIES


• Reporting to the Field Service Supervisor, the Field Service Engineer will be provides onsite customer support and is the main face of the company to our customers
• This position will be instrumental in providing a high level of support, requiring close interaction with the customer and colleagues to maintain a quality service and maintain a good working relationship with the customer
• Adhering to customer focused strategies to achieve business goals, increase customer satisfaction and position Service Support as a positive sales differentiator in an ever increasingly competitive market
• Work closely with other internal departments to build relationships that results in timely implementation, installation and pro-live support
• Ensure Preventative Maintenance Inspections and modifications are completed in the specified time frames
• Ensure accuracy and timely completion of all paperwork and reports and maintain accurate car inventory
• Contribute to an environment where quality is perceived as a culture
• Adhere to Company policies and procedures
 

Job Requirements



Qualifications


REQUIREMENTS FOR THE POSITION

• A minimum HNC (or equivalent) in a relevant technical subject
• Minimum of 2 years Field Service experience (Desirable)
• Good interpersonal skills with the ability to communicate effectively both internally and externally at all levels
• Proven track record in a technical service organisation with customer focus being key
• Continuously seek to add value to the services provided and achieve first time fixes, leading to reduced breakdown times, lower costs to customer, thus gaining customer satisfaction and retention
• IT literate, Good knowledge of Microsoft office products & confident with other IT applications
• Full UK driving licence
• Full time, working days may include Saturday and Sunday as required to meet customer demands
• Although the position will be primarily supporting our customers in the London and the surrounding areas, it may be necessary to travel into other regions to meet customer demands

Diversity & Inclusion
At Danaher, we are dedicated to building and sustaining a truly diverse and inclusive culture. These are not just words on a page—Diversity and Inclusion is a top priority for the company, and it ties deeply to each of our core values. Danaher Corporation and all Danaher Companies are equal opportunity employers that evaluate applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law.


Danaher Corporation Overview

Danaher is a global science & technology innovator committed to helping our customers solve complex challenges and improve quality of life worldwide. Our world class brands are leaders in some of the most demanding and attractive industries, including life sciences, medical diagnostics, dental, environmental and applied solutions. Our globally diverse team of 71,000 associates is united by a common culture and operating system, the Danaher Business System, which serves as our competitive advantage. We generated $19.9B in revenue last year. We are ranked #162 on the Fortune 500 and our stock has outperformed the S&P 500 by more than 5,200% over 25 years.
At Danaher, you can build a career in a way no other company can duplicate. Our brands allow us to offer dynamic careers across multiple industries. We're innovative, fast-paced, results-oriented, and we win. We need talented people to keep winning. Here you'll learn how DBS is used to shape strategy, focus execution, align our people, and create value for customers and shareholders. Come join our winning team.
Danaher is committed to competitive compensation that typically has key components including base salary, variable annual incentive compensation based on personal and company performance, and long-term incentive.