Field Service Technician in Kidderminster, United Kingdom at Trojan Technologies

Date Posted: 6/6/2019

Job Snapshot

Job Description

Job ID: TRO000826

About Us

The Trojan Technologies group of businesses offers products under the brands Aquafine, Salsnes Filter, Trojan Marinex, TrojanUV and VIQUA. Applications and markets served include municipal wastewater, drinking water, environmental contaminant treatment; ballast water treatment; residential water treatment; ultra-purification of water used in food and beverage manufacturing, pharmaceutical processing and semiconductor applications; filtration and solids separation.
Trojan Technologies enables customers to meet their water quality objectives by providing eco-efficient solutions that reduce and recover costs, energy, resources and space. Collaboratively solving problems with our customers, we deliver low-risk innovative technologies that offer sustainable, effective results. We ensure greater water confidence and environmental stewardship for people, industries and municipalities, improving the lives of over one billion people globally.


Description

Purpose of Position
Provides and / or oversees onsite service during installation, start-up, warranty, and post-warranty phases for all product lines offered by the company as well as proactively manage and promote service offerings throughout all territories and regions. The on-site work includes electrical and mechanical service, and advanced troubleshooting procedures, effective reporting and training support to the owner’s personnel, Regional Technical Specialists, Rep Technicians and Independent Contractors through all phases of equipment life cycle. 

Key Responsibilities
  • Proactively manages service territory and on-site customer service relationships, promoting Trojan Technologies service offerings and AMPs; collaborates with Regional Sales Manager and provides value selling assistance to achieve YoY Service and AMP revenue growth targets
  • Actively carries out advanced electrical / mechanical troubleshooting, analysis and provides recommendations on all product lines supported by Trojan Technologies.. 
  • Provides detailed reports, analysis and recommends follow up action items to address complex site issues to achieve customer satisfaction
  • Carries out and / or supervises equipment start up procedures as specified in the work order or job scope documents
  • Implements parts replenishment initiatives as required and assists the customer to determine the correct part numbers and install the parts if required
  • Conducts comprehensive training of on-site personnel focusing on product knowledge transfer, equipment operations and maintenance, new procedures, component identification / description, electrical, mechanical, controls and troubleshooting
  • Provides “Classroom” Trainings to our customer and service reps if required
  • Effectively diagnoses and troubleshoots system components utilizing complex diagnostic equipment and actively pursues solutions for complex operational issues
  • Prepares Start-up and Service reports for all work completed in the field
  • Provides written feedback to Trojan Engineering and Production departments regarding quality control or operational problems with the equipment in the field.  Recommends changes in the design or assembly of equipment required to improve performance
  • Develops effective working relationships in the field with customer personnel, contractors and service providers to achieve customer satisfaction
  • Performs commissioning level services and provides mentoring services and technical assistance at customer sites
  • Provides telephone support for customer and sales & service reps
  • Delivers Emergency Rapid Response if / as required
  • Ensures availability of appropriate documentation prior to site visits
  • Adheres to all applicable Health & safety policies
  • Assembles and dismantles the Demonstration Units at the tradeshows in Europe where Trojan exhibits
  • The candidate will be required to travel extensively throughout Europe 
  • Completion of technical training seminars regarding Trojan product lines and required controls platforms
Relationships 
  • Internal – TAC, Service Team Europe, Sales Team Europe, Project Management, Service Coordinator
  • External – Customers, Operators, Service Reps
Measures of Performance
  • Achieving target metrics for service visit frequency and Service and AMP revenues
  • Count of Return to Sites for fixing same issue
  • Accurate and timely preparation of Service reports
  • Performance Appraisal

Job Requirements



Qualifications

  • 5 to 7 years of experience and demonstrated track record in actively managing and executing work plans within service territory and growing service related revenues in water/wastewater industry
  • Strong customer service skills and acumen
  • Fluent written and spoken English as a second language is essential.
  • Post-secondary accreditation in an Electrical / Electronic discipline
  • Minimum of 7 years’ demonstrable experience in a field related to electrical / mechanical systems with direct relevant experience in Electrical Analysis and Troubleshooting. Ability to carry out safety checks on electrical equipment according to the national and local regulations.
  • Ideally a minimum of 2 years’ experience specific in UV Water industry
  • Accreditation on PLC’s (Siemens / Allen Bradley / Mitsubishi)
  • Advanced knowledge of all existing UV products in the market
  • Well organized self-starter with effective project management skills 
  • Superior Customer Service Skills with demonstrated conflict management and negotiation skills
  • Excellent verbal and written communication skills, with the ability to relate well to both the customer, and to all levels of the organization
  • Demonstrated presentation skills, including the ability to communicate with learners from various technical backgrounds: i.e., discussion leading, questioning, responding and fielding skills
  • Ability to utilize various software platforms i.e. Microsoft Office and Equipment
  • Health and Safety awareness training, more formal certification an advantage
Personal Trait Profile
  • Customer Focus - Builds and sustains positive and collaborative relationships with customers (internal or external, as applicable). The drive to discover and meet the needs of customers.
  • Strong organizational skills and demonstrated ability to develop and execute on Action Plans.
  • Teamwork - The ability to work collaboratively with customers, suppliers, and fellow associates at all levels toward mutual objectives. 
  • Technical Excellence - The depth and breadth of job-related expertise and the motivation to use and expand one’s technical knowledge
Scope and Impact of Position Responsibilities
  • Base Location: UK
  • Assigned Regions: Europe


Danaher Corporation Overview

Danaher is a global science & technology innovator committed to helping our customers solve complex challenges and improve quality of life worldwide. Our world class brands are leaders in some of the most demanding and attractive industries, including life sciences, medical diagnostics, dental, environmental and applied solutions. Our globally diverse team of 71,000 associates is united by a common culture and operating system, the Danaher Business System, which serves as our competitive advantage. We generated $19.9B in revenue last year. We are ranked #162 on the Fortune 500 and our stock has outperformed the S&P 500 by more than 5,200% over 25 years.

At Danaher, you can build a career in a way no other company can duplicate. Our brands allow us to offer dynamic careers across multiple industries. We're innovative, fast-paced, results-oriented, and we win. We need talented people to keep winning. Here you'll learn how DBS is used to shape strategy, focus execution, align our people, and create value for customers and shareholders. Come join our winning team.

Danaher is committed to competitive compensation that typically has key components including base salary, variable annual incentive compensation based on personal and company performance, and long-term incentive.