Field Service Technician - Ottawa Region in Ottawa, Ontario at Leica Biosystems

Date Posted: 9/16/2018

Job Snapshot

Job Description

Job ID: SEL001446

About Us

Leica Biosystems is a global leader in workflow solutions and automation. As the only company to own the workflow from biopsy to diagnosis, we are uniquely positioned to break down the barriers between each of these steps.  Our mission of “Advancing Cancer Diagnostics, Improving Lives” is at the heart of our corporate culture. Our easy-to-use and consistently reliable offerings help improve workflow efficiency and diagnostic confidence. The company is represented in over 100 countries. It has manufacturing facilities in 9 countries, sales and service organizations in 19 countries, and an international network of dealers. The company is headquartered in Nussloch, Germany. Visit LeicaBiosystems.com  for more information.




Leica Biosystems is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, national origin, religion, gender, age, marital status, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by law.



All employment offers are contingent upon successful completion of our pre-employment drug screening and background/criminal check.


Be sure to follow Leica Biosystems on LinkedIn!


Description

Provide advanced technical service and high level support on equipment within the company, ISO, FDA, and budgetary guidelines with the objectives of minimizing customer downtime and generating revenue opportunities for Leica.



II.KEY RESPONSIBILITIES


III.(Including FSE I, II, and Sr. levels)



•Provide installation support, maintenance, modification and/or repair on various mechanical, electro-mechanical, electronic, and refrigeration instruments.


•Achieve strategic goals and financial targets


•Effectively communicate with internal colleagues and external customers within established time guidelines in order to meet customer’s expectations. This includes both written and verbal communications at a highly effective level.


•Document and complete service administration activities in a timely manner in order to comply with ISO, FDA, and Leica policies. Should also coach other team members on processes to improve overall performance.


•Actively support the sale of service contracts, assist sales representatives and service team members with system configurations and upgrades, and provide input on ways to improve financial performance in order to generate service revenue.


•Broaden knowledge and experience to improve product, application and professional development skills and ultimately, represent the company in a highly professional manner. Shall also assist with the training and mentoring of other team members to improve overall performance of the team.


•Maintain spare parts stock within budgetary limits in order to maximize customer uptime and field service metrics. Shall also provide feedback to team members and management to improve parts usage and stock levels. Acts as liaison to 2nd Level Support and to the Business Unit (BU) to communicate trends and correct parts issues.


•Control expenses in order to maximize the profit contribution to the company. Shall also assist with regional activity management as needed to maximize efficiency and balance workload.


•Represent the company in a highly professional manner in order to instil confidence within current and prospective customers of Leica products to achieve high customer satisfaction.


•Provide mentoring support to other field support team members. May be cross regional or national support as needed.


•Openly and actively support business initiatives and change within the field service organization. Early adopter of change and supportive of company initiatives.


•Provide escalation support to include leading the activities and coordinating with other internal teams such as 2nd Level Support and the BU.\Complete additional assigned projects on time and with little to no supervision.


•Must always demonstrate best practices.




#LI-SL1.


Job Requirements



Qualifications

a)Experience


•Minimum of 3 years of experience as a Field Service Technician 


•Preferred 2-3 years of industry experience



b)  Education


•Bachelor’s Degree preferred


•Associates Degree minimum (or equivalent)



c)  Language


•English and French



d) Travel (required estimated % of time)


•70% - 95%


•Frequent overnight travel, often with short notice.  Occasional international travel may be required.


•Must Possess a valid Driver’s license and meet fleet eligibility requirements



E) Overtime


•Overtime is a requirement for this position and may be required with little or no advanced notice and at the sole discretion of Leica. Instances of the inability to meet this requirement may result in disciplinary action



V.PERSONAL TRAIT PROFILE


•Time management and productivity efficiency with service call handling


•Professional with strong technical acumen – analytical with the ability to understand complex system operation and troubleshooting


•Strong communication skills - uncovering root cause of customer frustration and understanding customer needs


•The position has a high-impact contribution to the company’s success by providing industry leading service to our customer base


•Proficiency with test equipment used in field service support


•Product and associated laboratory process knowledge


•Building and nurturing internal and external customer relationships


•Visual daily management



Danaher Corporation Overview

Danaher is a global science & technology innovator committed to helping our customers solve complex challenges and improve quality of life worldwide. Our world class brands are leaders in some of the most demanding and attractive industries, including life sciences, medical diagnostics, dental, environmental and applied solutions. Our globally diverse team of 67,000 associates is united by a common culture and operating system, the Danaher Business System, which serves as our competitive advantage. We generated $18.3B in revenue last year. We are ranked #162 on the Fortune 500 and our stock has outperformed the S&P 500 by more than 1,200% over 20 years.

At Danaher, you can build a career in a way no other company can duplicate. Our brands allow us to offer dynamic careers across multiple industries. We’re innovative, fast-paced, results-oriented, and we win. We need talented people to keep winning. Here you’ll learn how DBS is used to shape strategy, focus execution, align our people, and create value for customers and shareholders. Come join our winning team.