Field Service Technician I in Harrisburg, Pennsylvania at Hach

Date Posted: 9/13/2019

Job Snapshot

Job Description

Job ID: HAC007064

About Us

Hach is a world leader in the manufacture and distribution of analytical instruments, test kits and reagents for testing the quality of water, aqueous solutions and air. Our products are designed specifically for quality, accuracy, and simplicity. Strengthened by our sister companies in the environmental industry worldwide, our goal for the future is to continue to provide customers with reliable instrumentation, accurately prepared reagents, proven methods, simplified procedures and outstanding technical support. We offer an environment that is team-centered, customer-driven, quality-focused, and growth-oriented. Working at Hach will provide you the opportunity for robust career development.

OUR MISSION: Ensuring water quality for people around the world.
OUR VISION: We make water analysis better – faster, simpler, greener and more informative – via unsurpassed customer partnerships, the most knowledgeable experts, and reliable, easy-to-use solutions.

WATER QUALITY GROUP

Danaher`s Water Quality Business is a global leader in water quality analysis and treatment, providing instrumentation and disinfection systems to help analyze and manage the quality of ultra-pure water, portable water, wastewater, groundwater and ocean water in residential, commercial, industrial, and natural resource applications. Our water quality business provides products under a variety of brands, including HACH, ChemTreat, and Trojan Technologies.



Description

POSITION SUMMARY: 

Under general direction, the primary role of this position is to support regional customer support activities. The FST performs preventative maintenance, routine repair, and calibration/verification of instrumentation for Hach process and laboratory instrumentation. 

ESSENTIAL DUTIES AND RESPONSIBILITIES:
  • Under general direction, and using established company standard work, performs preventative maintenance, routine repair, and calibration/verification of instrumentation.
  • Serves as on-site customer contact for technical and service related problems.
  • Submits prompt, accurate service reports that affect billing, inventory, instrument history, and instrument failure.
  • Follows safe work practices according to company policy.
  • Work with and take direction from Division Service Manager/dispatch team to efficiently execute pre-call planning, efficient service schedule routing, and visit requirements.
  • Coordinate with territory leadership and stockroom managers to determine appropriate replacement parts inventory, efficient parts utilization, and maintain accurate inventory records.
  • Submits prompt, accurate expense reports.
  • 50-75% overnight travel.
  • Mandatory overtime as business needs dictate; flexible scheduling required to meet customer demands.
CRITICAL COMPETENCIES / LEADERSHIP ANCHORS:
  • Responsiveness to emails/texts both internal/external. Analyzes complex problems, copes with change, motivated by challenge of new work, quickly learns when faced with challenges, understands strategy, prioritizes effectively, sense of urgency, business acumen, respectful of persons from different cultures (Charts the Course)
  • Understands customer needs, dedicated to exceeding customer expectations, uses customer feedback to improve, understands how daily work impacts customer, innovative, sound judgment with risk-taking, listens to new ideas.  (Drives Innovation and Growth)
  • Aware of and uses DBS tools, makes recommendations for future improvement, good problem solver (uncovers root cause), prioritizes problems based on highest impact, sets stretch goals, drives high-quality, on-time results, sense of urgency, does not let perfect get in the way of better. (Leads through DBS)
  • Seeks and provides feedback to develop self and others, good working relationships, takes initiative to improve performance, leverages strengths of others, brings energy to team, treats others with respect, team player, engaged and supportive of continuous improvement. (Builds People, Teams and Organizations)

Job Requirements



Qualifications

  • Associates/technical degree preferred or combination of education and experience. 
  • Mastery of Preventative Maintenance (PM), diagnostics & repair on core products as required.
  • 1-2 years field service work desirable
  • Driver’s License and clean driving record required.
  • Continued employment contingent on successful completion of 30, 60, and 90-day probationary milestones. 
PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

While performing the duties of this job, the employee is occasionally required to reach with hands and arms. The employee is constantly required to sit. The employee may occasionally squat, turn/twist, or reach.  The employee is constantly using hands to: finger, handle, feel or operate objects, and computer keyboards. The employee is occasionally required to walk, stand, climb, balance, stoop, bend, kneel, crouch or crawl, and talk, hear, and smell. 

The employee may occasionally lift, carry, push or pull up to 50 pounds.

Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. 

WORK ENVIRONMENT:  
  • The work environment for this position is both office and field service activity.  
  • The field service activity will take this individual into customers’ locations and moderate physical activity (e.g. lifting/carrying of materials) occurs.
The duties listed in job descriptions are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position. The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change. The purpose of this description is to assist in ADA compliance and is not intended for other purposes such as collective bargaining, or compensation.

PRE-EMPLOYMENT TESTING: 

External hiring into this position is contingent upon the successful completion of a pre-employment drug screen and background check and possible credit history review.

Hach is an equal opportunity employer.  We evaluate qualified applicants without regard to race, color, national origin, religion, gender, age, marital status, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by law.


Danaher Corporation Overview

Danaher is a global science & technology innovator committed to helping our customers solve complex challenges and improve quality of life worldwide. Our world class brands are leaders in some of the most demanding and attractive industries, including life sciences, medical diagnostics, dental, environmental and applied solutions. Our globally diverse team of 71,000 associates is united by a common culture and operating system, the Danaher Business System, which serves as our competitive advantage. We generated $19.9B in revenue last year. We are ranked #162 on the Fortune 500 and our stock has outperformed the S&P 500 by more than 5,200% over 25 years.

At Danaher, you can build a career in a way no other company can duplicate. Our brands allow us to offer dynamic careers across multiple industries. We're innovative, fast-paced, results-oriented, and we win. We need talented people to keep winning. Here you'll learn how DBS is used to shape strategy, focus execution, align our people, and create value for customers and shareholders. Come join our winning team.

Danaher is committed to competitive compensation that typically has key components including base salary, variable annual incentive compensation based on personal and company performance, and long-term incentive.

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