Field Service Engineer in Mexico City, Mexico at Radiometer

Date Posted: 10/12/2019

Job Snapshot

Job Description

Job ID: MED001815

About Us

At Radiometer, our mission is to help caregivers make diagnostic decisions that save lives. To provide caregivers the insight and confidence that help them arrive at the right diagnostic decisions – decisions that in the end help save lives.
On a yearly basis millions of lives are touched by the information our solutions provide and that’s a fact, we take very seriously; the more critical the setting, the greater the requirements are and that’s why we’ve made it our vision to improve global healthcare with reliable, fast and easy patient diagnoses.
Want to know more about our mission and vision? Click on the link: Link of YouTube video
Our people
At Radiometer, we acknowledge that the information our products provide is often the difference between life and death; an acknowledgement that drives and unites us as a company. From biotech and software specialists to financial controllers and engineers, all 3200 colleagues are committed and dedicated to help realize life’s potential.

If you aspire to be part of a purpose, performance and values driven organization whose mission and vision guide every action, we are eager to hear from you.


As part of Service Department, based in Mexico City, you will be responsible for our “Post Sales Service” in Mexico.

The job

To become successful, reporting to the Service Manager, your responsibilities and tasks as Field Technical Service Representative will include, among others:

  • Responsible for service our analyzers and IT solutions.
  • Conduct preventive maintenance in our analyzers install base.
  • Responsible for achieve service goals cooperating with the team.
  • Manages positive customer relationships.
  • Achieve service targets as service contracts and new digital services.
  • Plan, organize, execute and follow up customers call visits.
  • Installation of instruments and customers use training.
  • Develops strong partnerships with sales team to aid in anticipating potential customer issues and uncover additional selling opportunities in accounts.
  • Performs on-call duties to cover weekends and overnights.
  • Compliance with all regulatory and company required documentation and service work orders.

Job Requirements


"Constructive Diversity" is one of our core values, and we believe that human diversity creates a dynamic and creative environment. Therefore, we encourage diversity through our recruitment process. However, we believe that the following formal qualifications will improve your chances of success:
  • Have a university degree in Engineering or other Technical career (Biomedical, Electronics, Mechanics, …)
  • Fluently speak Spanish and English.
  • Manage IT tools, CRM and office (excel, word, power point).

  • Service abilities and knowledge in healthy/hospitals sector.
  • Desirable IT skills and knowledge as SQL database, Java, Mirth.

Taking responsibility as well as being engaged and committed about what you do as is:
  • Be willing and open to learn and look for continuous improvement.
  • Be creative at the same time as analytic and organized.
  • Be customer focus.
  • Have a “digital” mindset.
  • Have good communication skills.
  • Be a self-motivated person with management by objectives.

Organizational skills.
  • Communication skills, keeping always an attitude of service using active listening and empathy with colleagues and customers.
  • Service aptitude and attitude.
  • Be willing to travel through Mexico and Latin America. Visits to Headquarters and other Radiometer subsidiaries.
We offer you

A unique opportunity to work in the field of medical technologies, where
knowledge sharing and professional respect combine to make it both fun and meaningful to go to work. Both working in Mexico City, and abroad you will meet enthusiastic colleagues who take pride in making a difference in a company whose products can truly impact other people's lives. We offer you 'freedom with responsibility', opportunities for training and career development, and a wide range of staff benefits. For further information, please contact Service Manager Latin America, Mario Ávila, at

Danaher Corporation Overview

Danaher is a global science & technology innovator committed to helping our customers solve complex challenges and improve quality of life worldwide. Our world class brands are leaders in some of the most demanding and attractive industries, including life sciences, medical diagnostics, environmental and applied solutions. Our globally diverse team of 71,000 associates is united by a common culture and operating system, the Danaher Business System, which serves as our competitive advantage. We generated $19.9B in revenue last year. We are ranked #162 on the Fortune 500 and our stock has outperformed the S&P 500 by more than 5,200% over 25 years.
At Danaher, you can build a career in a way no other company can duplicate. Our brands allow us to offer dynamic careers across multiple industries. We're innovative, fast-paced, results-oriented, and we win. We need talented people to keep winning. Here you'll learn how DBS is used to shape strategy, focus execution, align our people, and create value for customers and shareholders. Come join our winning team.
Danaher is committed to competitive compensation that typically has key components including base salary, variable annual incentive compensation based on personal and company performance, and long-term incentive.


  1. Service Engineer Jobs
  2. Sales Engineer Jobs