Field Service Engineer in Nationwide Spain at Leica Biosystems

Date Posted: 1/24/2018

Job Snapshot

Job Description

Job ID: SEL001140

About Us


Leica Biosystems is a global leader in workflow solutions and automation, integrating each step in the workflow. As the only company to own the workflow from biopsy to diagnosis, we are uniquely positioned to break down the barriers between each of these steps. Our mission of “Advancing Cancer Diagnostics, Improving Lives” is at the heart of our corporate culture. Our easy-to-use and consistently reliable offerings help improve workflow efficiency and diagnostic confidence.


In line with our Mission, we have established the following challenge for ourselves: Enable patients to get their diagnosis within 24 hours from biopsy. This is a goal we are striving towards, a goal that will guide our future strategies. This vision aims to decrease the time it takes from biopsy to patient diagnosis, to a 24 hour period. With a presence in every step of the workflow, no other company is positioned to streamline all these steps so that the whole process takes less than 24 hours.






Description


The primary purpose of this position is to deliver, promote, and sell high quality technical service within the area of responsibility with the objective of achieving customer satisfaction whilst obtaining individual or team revenue and KPIs targets.


Additional Responsibilities:

- Visit customers for preventative maintenance, repairs, fault analysis, phone support and upgrades in order to achieve optimum customer care and ensure a professional repair in due time with effective and efficient working practice

- Deliver accurate reporting, handling and timely submissions of Mobile Service reports, Expenses, Spares Stock management and other Service documentation

- Co-operate closely with Systems Team to ensure all customers in the service area provided a professional After sales service within the KPI's set by EU manager

- Co-operate closely with Sales Representatives within LS Research Segment in order to support activities such as Installations and Demo/exhibitions

- Exchange valuable information resulting from customer contacts to increase customer satisfaction and sales

- Co-operate closely with Customer Care in order to ensure smooth and fast processes and information flow

Job Requirements



Qualifications


- HNC / Degree in Systems Engineering or equivalent, or strong field service experience in a relevant industry
- Fluency in English and strong communication skills

- Able to Demonstrate understanding of basic Optical principles and demonstrate sound Electronic and Instrumentation engineering skills

- Familiarity with standard IT tools

- Ability to plan own work and work unsupervised

- MBO / HBO technical school background

- Must have experience from field work with high tech equipment

- Knowledge of field upgrades

- Working within the industry and knowledge of lasers is preferred



Danaher Corporation Overview

Danaher is a global science & technology innovator committed to helping our customers solve complex challenges and improve quality of life worldwide. Our world class brands are leaders in some of the most demanding and attractive industries, including life sciences, medical diagnostics, dental, environmental and applied solutions. Our globally diverse team of 62,000 associates is united by a common culture and operating system, the Danaher Business System, which serves as our competitive advantage. We generated $16.9B in revenue last year. We are ranked #133 on the Fortune 500 and our stock has outperformed the S&P 500 by more than 1,300% over 20 years.



At Danaher, you can build a career in a way no other company can duplicate. Our brands allow us to offer dynamic careers across multiple industries. We’re innovative, fast-paced, results-oriented, and we win. We need talented people to keep winning. Here you’ll learn how DBS is used to shape strategy, focus execution, align our people, and create value for customers and shareholders. Come join our winning team.