Field Service Engineer in St. Louis, Missouri at Beckman Coulter Life Sciences

Date Posted: 7/12/2018

Job Snapshot

Job Description

Job ID: BEC011636

About Us

At Beckman Coulter, we are dedicated to advancing and optimizing the laboratory. For more than 80 years, we have been a trusted partner for laboratory professionals, helping to advance scientific research and patient care. We do challenging work on a global scale, and are invested in growing our associates’ careers. We embrace continuous improvement, and are passionate about moving science and healthcare forward.



We have a vital role at Beckman Coulter: our focus on innovation, reliability and efficiency has led us to become the partner of choice for clinical, research and industrial customers all over the world.



Beckman Coulter is a Danaher company, operating in two industries: Diagnostics and Life Sciences. 


Description

The Field Service Engineer position is responsible for daily service support of existing customer base. The engineer also supports sales growth, service growth and customer satisfaction. Field Service Engineers are responsible for repair, installation, and maintenance of Beckman Coulter equipment at customer sites.



Customer Satisfaction

  • Customer Satisfaction in all aspects of the job.  Increased throughput, decreased downtime, regular Preventive Maintenance, regular upgrades as deemed by Beckman Coulter technical staff. A clear advocate for the customer (internal and external) and a steward for the company
  • Call Closure - Using our computerized system, a FSE is responsible for closing service calls at time of completion.  This action then prompts customer invoices, relieves inventory of parts used and ultimately leads to our objective of accurate reporting. 
  • Drives a sense of urgency to ensure customer needs are addressed promptly and with an emphasis on a “first time fix”
  • Excellent follow-up skills to insure we exceed customer expectations, and close all outstanding issues
  • Strong communication and listening skills
  • Understands customer perception and the associated business impacts, and is commercially capable of resolving customer issues in a rapid fashion
  • Managing Call Escalations - ability to identify, own and track any issues with an account, according to call escalation procedure, to reach resolution.


Financial Management & Growth


  • Excellent sales ability measured by the attainment of revenue goal by individual and their District.  This includes annual growth of Field Service Maintenance Agreements monthly base billing and the support of sales initiatives through lead generation.
  • Achieve annual revenue target with expected year-over-year growth of 8-10% - 12%
  • Manage individual expenses with on time monthly submission of expenses, signed, with receipt by the 10th of each month.
  • Submission of weekly time card via KRONOS by end of business day on Friday
  • Able to effectively price and position Service agreements on both existing and new equipment, taking into account expected costs to proactively manage profit margin 


Continuous Improvement

  • Leads by example to develop a robust continuous improvement culture
  • Assumes accountability around daily management and monthly KPI’s
  • Aggressively seeks out opportunities for improvement
  • Acts as a primary customer of DBS and leverages internal and external DBS expertise to map improvement plans and drive sustainable improvements


Sales Support

  • Value Selling - add value to our service offerings.  A FSE must have ability to manage a customer account in its entirety, and when accessing an account, determine on where we can add more value by offering other services (i.e. reagents, consumables, additional or new equipment leads, service on non-agreement instruments, etc.).
  • Drive substantial new equipment lead generation from Service to aid Sales growth
  • Partner with sales to support current sales initiatives to drive growth



General Skills

  • Sense of Urgency - must have the drive/motivation to take action.  Must be able to prioritize daily activities and determine what requires immediate attention.
  • Strong Interpersonal and Communication skills - must be able to remain calm when dealing with difficult customers/peers and have strong communications skills both with internal associates and external customers. Must be a true professional at all times. Team orientated, positive attitude and motivator.
  • Ability to adapt - must be flexible and understanding with change as it occurs regularly for a FSE throughout his/her day/week.  Must be able to think quickly and respond positively to those changes.
  • Able to travel 30-40% of the time 
  • Ability to lift 50 pounds


Job Requirements



Qualifications

Required:

  • Associates Degree plus 1-3 years’ experience
  • Technical Associates degree or equivalent in military experience
  • Hold a current valid driver’s license and good driving record over last 3 years is required
  • Ability to travel and provide service in assigned geography, as well as periodic travel to other regions or for training
  • Strong communication and customer service skills
  • Strong computer skills with MS Office



Preferred:

  • Bachelor’s Degree in Mechanical, Electrical, or Biomedical engineering or military equivalent 
  • 2 + years of prior field service experience in related field is preferred
  • Highly computer literate (especially in Excel, Oracle, Sales Force, Pro Service a plus)
  • Strong deductive reasoning and problem-solving skills
  • Commercial experience, including direct selling of products or services
  • Strong interpersonal and communication skills







Danaher Corporation Overview

Danaher is a global science & technology innovator committed to helping our customers solve complex challenges and improve quality of life worldwide. Our world class brands are leaders in some of the most demanding and attractive industries, including life sciences, medical diagnostics, dental, environmental and applied solutions. Our globally diverse team of 67,000 associates is united by a common culture and operating system, the Danaher Business System, which serves as our competitive advantage. We generated $18.3B in revenue last year. We are ranked #162 on the Fortune 500 and our stock has outperformed the S&P 500 by more than 1,200% over 20 years.

At Danaher, you can build a career in a way no other company can duplicate. Our brands allow us to offer dynamic careers across multiple industries. We’re innovative, fast-paced, results-oriented, and we win. We need talented people to keep winning. Here you’ll learn how DBS is used to shape strategy, focus execution, align our people, and create value for customers and shareholders. Come join our winning team.