Field Service Engineer in São Paulo, Brazil at Leica Biosystems

Date Posted: 7/6/2019

Job Snapshot

Job Description

Job ID: LEI005066

About Us

Leica Biosystems (founded 1989) is a Medical Devices company that develops and supplies clinical diagnostics to the pathology market. It is also a research, instrument, and medical device company as well as a division of Danaher Corporation





Description

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  • Foster excellent customer satisfaction by providing professional, timely and effective expert technical service and support for the customer base

  • Troubleshoot complex performance related software and hardware issues for various instruments and ensure instrumentation is functioning to design specifications

  • Review communications and procedures pertaining to Field Service to keep up-to-date and informed; providing feedback and constructive criticism as needed

  • Provide customer base with formal start-up training at time of install; this includes introducing software, operating instrumentation, troubleshooting system issues, and reviewing maintenance procedures

  • Maintain a fluid work schedule to accommodate the unpredictable nature of customer needs and expectations

  • Provide remote fault analysis on first point of contact, to ensure that if a visit is required a resolution is achieved on first visit. Uphold and maintain Leica quality standards following pre-defined procedures and managing escalated issues that cannot be resolved by the FST

  • Establish and maintain records of service duties on required reports, and submit in the stated time frame

  • Collaborate with cross functional groups such as Applications Support, Sales, Marketing, Quality, and Research and Development to address customer concerns, determine corrective action, and customer follow-up

  • Maintain spare parts inventory, tools, manuals, and test equipment

  • Ability to carry & move up to 25 kg safely.

Although not essential, it is desirable that the applicant should have a good appreciation of Laboratory Practices and techniques. They may on occasions be required to provide basic troubleshoot problems with biopsy diagnosis sample processing while at a customer site. 

Job Requirements



Qualifications

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To Apply:
Leica Biosystems is committed to attracting and retaining the most highly qualified candidates available. We firmly believe that our employees drive the success of the company. With success in mind as the ultimate goal, we strive to create and provide an environment that offers challenging, stimulating and financially rewarding opportunities.  As a Leica Biosystems employee you will be consistently challenged to deliver your best. 
If you are ready for this challenge, submit your resume for consideration.  http://www.leicabiosystems.com/about/careers/
Be sure to follow Leica Biosystems on LinkedIn!


Danaher Corporation Overview

Danaher is a global science & technology innovator committed to helping our customers solve complex challenges and improve quality of life worldwide. Our world class brands are leaders in some of the most demanding and attractive industries, including life sciences, medical diagnostics, dental, environmental and applied solutions. Our globally diverse team of 71,000 associates is united by a common culture and operating system, the Danaher Business System, which serves as our competitive advantage. We generated $19.9B in revenue last year. We are ranked #162 on the Fortune 500 and our stock has outperformed the S&P 500 by more than 5,200% over 25 years.
At Danaher, you can build a career in a way no other company can duplicate. Our brands allow us to offer dynamic careers across multiple industries. We're innovative, fast-paced, results-oriented, and we win. We need talented people to keep winning. Here you'll learn how DBS is used to shape strategy, focus execution, align our people, and create value for customers and shareholders. Come join our winning team.
Danaher is committed to competitive compensation that typically has key components including base salary, variable annual incentive compensation based on personal and company performance, and long-term incentive.

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