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Field Service Engineer in Nationwide Netherlands at Leica Microsystems

Date Posted: 12/4/2018

Job Snapshot

Job Description

Job ID: LEI004189

About Us

Leica Microsystems is a world leader in microscopes and scientific instruments. Founded as a family business in the nineteenth century, the company’s history was marked by unparalleled innovation on its way to becoming a global enterprise.  Its historically close cooperation with the scientific community is the key to Leica Microsystems’ tradition of innovation, which draws on users’ ideas and creates solutions tailored to their requirements. At the global level, Leica Microsystems is organized in three divisions, all of which are among the leaders in their respective fields: the Life Science Division, Industry Division, and Medical Division. Leica Microsystems has seven major plants and product development sites around the world. The company is represented in over 100 countries, has sales and service organizations in 20 countries, and an international network of distribution partners. Its headquarters are located in Wetzlar, Germany.

Leica Microsystems, Inc offers a broad array of comprehensive, competitive benefit programs that add value to associates' and their families' lives. Whether it's a health care program or paid time off, our programs contribute to life beyond the job. 

Leica Microsystems, Inc. is an equal opportunity employer.  We evaluate qualified applicants without regard to race, color, national origin, religion, gender, age, marital status, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by law.

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Leica Microsystems is searching for a Field Service Engineer to support our customers primarily in The Netherlands, with occasional travel in EMEA.  The role provides technical service on Leica Microsystems products including installations, preventive and corrective maintenance, helpdesk support and user training.  Field based you will visit customers within country or region for preventive maintenance, repairs, fault analysis and phone support including helpdesk support when requested.  You will also be responsible for installation of new systems and standard upgrades whilst at all times following Leica Microsystems’ revenue recognition policy.  You will need to possess a good understanding of the service/sales structure to co-operate closely with Sales Representatives in order to support the sales team.  Achieving optimum customer care and ensuring a professional repair in due time with effective and efficient working practice is the goal.
Key responsibilities:
Technical Customer Support
Achieve revenue and utilisation targets
Ensure on time escalation
Correct use of service administration software, expenses, spares stock management and service documentation

Job Requirements


Minimum 6 years work experience in technical role
Education:  Either a bachelor degree or equivalent practical experience
Language:  Dutch (main), you will also demonstrate fluent English language skills
Ability to plan own work and work unsupervised
Team Player
Ability and willingness to travel
Strong communication skills
Ability to sell and promote service contracts products
Familiarity with standard IT tools (Windows, MS Office)
Basic SAP knowledge
Understanding of importance of standardized processes
Service Product market awareness
Technical Product Knowledge - Understanding and awareness of the complexity of the products
Proven ability to drive customer satisfaction
Effective time management and personal organisation
Familiar with implementing change
Demonstrate proactive approach to tasks given
Aptitude and potential to develop and grow with the organisation

Danaher Corporation Overview

Danaher is a global science & technology innovator committed to helping our customers solve complex challenges and improve quality of life worldwide. Our world class brands are leaders in some of the most demanding and attractive industries, including life sciences, medical diagnostics, dental, environmental and applied solutions. Our globally diverse team of 67,000 associates is united by a common culture and operating system, the Danaher Business System, which serves as our competitive advantage. We generated $18.3B in revenue last year. We are ranked #162 on the Fortune 500 and our stock has outperformed the S&P 500 by more than 1,200% over 20 years.
At Danaher, you can build a career in a way no other company can duplicate. Our brands allow us to offer dynamic careers across multiple industries. We’re innovative, fast-paced, results-oriented, and we win. We need talented people to keep winning. Here you’ll learn how DBS is used to shape strategy, focus execution, align our people, and create value for customers and shareholders. Come join our winning team.