Field Service Engineer in Nationwide Italy at Beckman Coulter Life Sciences

Date Posted: 8/3/2019

Job Snapshot

Job Description

Job ID: BEC015406

About Us

Beckman Coulter develops, manufactures and markets products that simplify, automate and innovate complex biomedical testing. Our diagnostic systems, found in hospitals and other critical care settings around the world, produce information used by physicians to diagnose disease, make treatment decisions and monitor patients. Scientists use our life science research instruments to study complex biological problems including causes of disease and potential new therapies or drugs. More than 275,000 Beckman Coulter systems operate in both diagnostics and life sciences laboratories on all seven continents. For 80 years, our products have been making a difference in peoples’ lives by improving the productivity of medical professionals and scientists, supplying critical information for improving patient health and reducing the cost of care.
Beckman Coulter offers a broad array of comprehensive, competitive benefit programs that add value to associates' and their families' lives. Whether it's a health care program or paid time off, our programs contribute to life beyond the job. Check out our benefits. We think you'll like what you see.
If you believe your education and experience are in line with the position description and qualifications referred to above, and are motivated, energetic, and looking for a new and exciting opportunity, please submit your resume online at the URL below or at www.beckmancoulter.com.
Beckman Coulter is an equal opportunity employer.  We evaluate qualified applicants without regard to race, color, national origin, religion, gender, age, marital status, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by law.



Description




POSITION SUMMARY



The Field Service Specialist position is responsible for daily service support of existing customer base. The Specialist also supports sales growth, service growth and customer satisfaction. Field Service Specialists are responsible for repair, installation, and maintenance of Beckman Coulter equipment at customer sites.






KEY RESPONSIBILITIES


 


Customer Satisfaction


  • Customer Satisfaction in all aspects of the job.  Increased throughput, decreased downtime, regular Preventive Maintenance, regular upgrades as deemed by Beckman Coulter technical staff. A clear advocate for the customer (internal and external) and a steward for the company

  • Call Closure - Using our computerized system, a FSE is responsible for closing service calls at time of completion.  This action then prompts customer invoices, relieves inventory of parts used and ultimately leads to our objective of accurate reporting.

  • Drives a sense of urgency to ensure customer needs are addressed promptly and with an emphasis on a “first time fix”

  • Excellent follow-up skills to insure we exceed customer expectations, and close all outstanding issues.

  • Strong communication and listening skills

  • Understands customer perception and the associated business impacts, and is commercially capable of resolving customer issues in a rapid fashion

  • Managing Call Escalations - ability to identify, own and track any issues with an account, according to call escalation procedure, to reach resolution.

  • Help the service engineers to solve the critical situations and keep the contact with the European and US Technical support in a critical situations.



Job Requirements



Qualifications

 QUALIFICATIONS

  •    Inclination and ability to listen to various stakeholders (e.g. Customers, Sales) and generate actionable insights
  •    Successfully deliver results while quickly adapting to changing priorities and unforeseen challenges

  • Sennse of Urgency - must have the drive/motivation to take action.  Must be able to prioritize daily activities and determine what requires immediate attention.
  • Strong Interpersonal and Communication skills - must be able to remain calm when dealing with difficult customers/peers and have strong communications skills both with internal associates and external customers. Must be a true professional at all times. Team orientated, positive attitude and motivator.
  • Ability to adapt - must be flexible and understanding with change as it occurs regularly for a FSE throughout his/her day/week.  Must be able to think quickly and respond positively to those changes. 
  • Able to travel 25% - 50% of the time

     

    Education and/or Experience

  • Associate Degree (ideally in a technical or Engineering discipline) 5 + years of prior field service experience in related field is preferred

  • Highly computer literate (especially in Excel, PowerPoint, and Oracle a plus)

  • Strong deductive reasoning and problem-solving skills

  • Commercial experience, including direct selling of products or services

  • Electrical, hydraulic, pneumatic, mechanical troubleshooting, theory and application

  • Strong interpersonal and communication skills



Danaher Corporation Overview

Danaher is a global science & technology innovator committed to helping our customers solve complex challenges and improve quality of life worldwide. Our world class brands are leaders in some of the most demanding and attractive industries, including life sciences, medical diagnostics, dental, environmental and applied solutions. Our globally diverse team of 71,000 associates is united by a common culture and operating system, the Danaher Business System, which serves as our competitive advantage. We generated $19.9B in revenue last year. We are ranked #162 on the Fortune 500 and our stock has outperformed the S&P 500 by more than 5,200% over 25 years.
At Danaher, you can build a career in a way no other company can duplicate. Our brands allow us to offer dynamic careers across multiple industries. We're innovative, fast-paced, results-oriented, and we win. We need talented people to keep winning. Here you'll learn how DBS is used to shape strategy, focus execution, align our people, and create value for customers and shareholders. Come join our winning team.
Danaher is committed to competitive compensation that typically has key components including base salary, variable annual incentive compensation based on personal and company performance, and long-term incentive.