Field Service Engineer in Essex, United Kingdom at Beckman Coulter Diagnostics

Date Posted: 10/9/2018

Job Snapshot

Job Description

Job ID: BEC012020

About Us

At Beckman Coulter, we are dedicated to advancing and optimizing the laboratory. For more than 80 years, we have been a trusted partner for laboratory professionals, helping to advance scientific research and patient care. We do challenging work on a global scale, and are invested in growing our associates’ careers. We embrace continuous improvement, and are passionate about moving science and healthcare forward.



We have a vital role at Beckman Coulter: our focus on innovation, reliability and efficiency has led us to become the partner of choice for clinical, research and industrial customers all over the world.



Beckman Coulter is a Danaher company, operating in two industries: Diagnostics and Life Sciences. 




Beckman Coulter is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, national origin, religion, gender, age, marital status, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by law.



All employment offers are contingent upon successful completion of our pre-employment drug screening and background/criminal check.


Be sure to follow Beckman Coulter on LinkedIn!


Description

Beckman Coulter Diagnostics


Field Service Engineer, ICA – South UK (Essex/North Kent)


PURPOSE OF POSITION

 

To provide engineering support along with service, repair and installation of products (immunoassay, chemistry and automation), in accordance with customer requirements.  Diagnose system failures and determine most cost-effective resolution.  Escalates complex issues as required for timely fix. Responds to customer support calls within an assigned territory with travel to other regions as required.

 

KEY RESPONSIBLITIES

 



  • Reporting to the Field Service Supervisor, the Field Service Engineer provides onsite customer support and is the main face of the company to our customers


  • This position will be instrumental in providing a high level of support, requiring close interaction with the customer and colleagues to maintain a quality service


  • Adhere to customer focused strategies to achieve business objectives and maintain high levels of customer satisfaction


  • Installation and commissioning of solutions ensuring that the performance of the equipment meets technical specifications, and customer expectations


  • Ensure Preventative Maintenance Inspections and service modifications are completed in the specified time frames.


  • Provide field based technical support


  • Perform in-house and onsite product training


  • Build and maintain customer relationships in area of accountability


  • Maintain personal knowledge development


  • Ensure accuracy and timely completion of all paperwork and reports and maintain accurate car inventory


  • Carry out tasks that are reasonably requested

Job Requirements



Qualifications

REQUIREMENTS FOR THE POSITION



  • Minimum HNC(or equivalent) in relevant technical subject. Minimum 2 years field service experience, preferably in the Medical Diagnostics industry.


  • Knowledge and understanding of laboratory practices, including a knowledge of clinical chemistry, immunoassay and automation is preferable but not essential as full training will be supplied.


  • A self-motivated individual who has an enthusiastic approach to customer service and has excellent communication and interpersonal skills.


  • The ability to provide remote and on-site customer engineering support for respective product line(s) across UKI where required.


Danaher Corporation Overview

Danaher is a global science & technology innovator committed to helping our customers solve complex challenges and improve quality of life worldwide. Our world class brands are leaders in some of the most demanding and attractive industries, including life sciences, medical diagnostics, dental, environmental and applied solutions. Our globally diverse team of 67,000 associates is united by a common culture and operating system, the Danaher Business System, which serves as our competitive advantage. We generated $18.3B in revenue last year. We are ranked #162 on the Fortune 500 and our stock has outperformed the S&P 500 by more than 1,200% over 20 years.

At Danaher, you can build a career in a way no other company can duplicate. Our brands allow us to offer dynamic careers across multiple industries. We’re innovative, fast-paced, results-oriented, and we win. We need talented people to keep winning. Here you’ll learn how DBS is used to shape strategy, focus execution, align our people, and create value for customers and shareholders. Come join our winning team.