Field Service Engineer in Frankfurt, Germany at Cepheid

Date Posted: 7/6/2019

Job Snapshot

Job Description

Job ID: CEP004029

About Us

At Cepheid, we are passionate about improving healthcare through faster, more accurate diagnostic tests. With our GeneXpert® System, we’ve taken the most sophisticated molecular technology and packaged it into an automated, easy-to-use format that has quickly become the platform of choice worldwide. From the largest laboratories to small physician offices, our game-changing solution delivers critical answers when clinicians and patients need them most. Through strong molecular biology capabilities and ongoing product innovation, we are focused on developing tests for healthcare-associated infections, sexual health, critical infectious disease, virology, and oncology applications. Come join our vision for a better way and help make life better for us all! For more details, visit us at www.cepheid.com or follow us on Twitter (@CepheidNews).


Description

POSITION SUMMARY:

Provide field service support for our GeneXpert Product line

ESSENTIAL JOB RESPONSIBILITIES:

•         Travel throughout Germany and sometimes to other European Countries on short notice to support the company's products and field service partners

•         Manage installations and customer training. 

•         Provide support on company product instrumentation.

•         Perform routine standard procedures to isolate and fix problems in malfunctioning equipment or software 

•         Work closely with the Technical support team to address customer complaints to determine corrective action and customer follow-up

•         Document and report the company's product "design reliability" and "maintenance issues" and/or problems to technical support. .

•          Able work on-call on designated weekends to provide service support within a short period of time.

  •  Achieve and exceed Customer Satisfaction objectives

TRAINING RESPONSIBILITIES: (REQUIRED)

•           Complete all assigned and required training satisfactorily and on time

•           For people managers, ensure your associates attend and complete all required trainings satisfactorily and on time.


Job Requirements



Qualifications

MINIMUM REQUIREMENTS:

 

Education or Experience (in years): 

  • Minimum of 2 years Field service experience in the medical field
  • Mechanical, Software or electronics’ engineering or equivalent

Knowledge and skills: 

  • Customer focused
  • Quality Focus
  • Analytical Thinking
  • Flexibility
  • Relationship building

Physical requirements/abilities: 

Able to lift 15 KGs. Must be able to stand for several hours. Work may involve repetitive arm/wrist motions.

The statements in this description represent typical elements, criteria and general work performed.  They are not intended to be an exhaustive list of all responsibilities, duties, and skills for this job.




Danaher Corporation Overview

Danaher is a global science & technology innovator committed to helping our customers solve complex challenges and improve quality of life worldwide. Our world class brands are leaders in some of the most demanding and attractive industries, including life sciences, medical diagnostics, dental, environmental and applied solutions. Our globally diverse team of 71,000 associates is united by a common culture and operating system, the Danaher Business System, which serves as our competitive advantage. We generated $19.9B in revenue last year. We are ranked #162 on the Fortune 500 and our stock has outperformed the S&P 500 by more than 5,200% over 25 years.
At Danaher, you can build a career in a way no other company can duplicate. Our brands allow us to offer dynamic careers across multiple industries. We're innovative, fast-paced, results-oriented, and we win. We need talented people to keep winning. Here you'll learn how DBS is used to shape strategy, focus execution, align our people, and create value for customers and shareholders. Come join our winning team.
Danaher is committed to competitive compensation that typically has key components including base salary, variable annual incentive compensation based on personal and company performance, and long-term incentive.