Field Service Engineer in Nationwide United Kingdom at Videojet

Date Posted: 7/6/2018

Job Snapshot

Job Description

Job ID: VID004279

About Us

Videojet Technologies, Inc. is the global leader in the manufacturing of coding, printing and marking products. This high technology product prints variable information, such as expiration dates on grocery products, packaged goods, pharmaceuticals or catalogues. As the market share leader, we have operations in over 30 countries with 2600 employees worldwide. A wholly owned subsidiary of Danaher Corporation (www.danaher.com), Videojet is the core of the $800 million Product Identification Platform. We offer an entrepreneurial environment that is team-centered, customer-driven, quality-focused and growth-oriented, guided by the phenomenally successful Danaher Business System. Working at Videojet, gives you access to a robust career development process and challenging, “stretch” opportunities.



Our goal is to continuously improve and sustain an inclusive culture in which diversity provides deeper customer insights and creates a competitive advantage in the markets we serve.  By attracting, developing, and engaging the best team of diverse, empowered associates, we help realize life's potential for ourselves, our customers and our shareholders


Description

We are looking for great talent, for future opportunities.   This is a pipeline position, to help us proactively identify potential candidates for future openings in our Field Service Engineer team.



About The Role

A Service Engineer at Videojet Technologies plays a key and vital role in supporting our Customers and ensuring that our ‘Up Time Peace of Mind’ goal is achieved. They are responsible for installing, repairing and servicing the range of Videojet Equipment. With an office based technical support team, the Service Engineer is never ‘on their own’.

 

About The Person

The Service Engineer is someone who has a passion for success — on the job and beyond with a drive to complete a job to a high standard. Managing expectations is crucial so having strong communication skills is crucial when dealing with Customers. They are open to developing and being challenged, thrives under pressure and continually seek to improve. The Service Engineer must be team orientated while remaining versatile, open minded and able to work autonomously.

Key Responsibilities



  • Achieve KPI targets


  • Install and commission new Videojet solutions


  • Maintain and Service our customers installed base of Videojet equipment


  • Work closely with sales to support Videojet trials and demonstrations


  • Maintain and grow customer relationships through excellent customer service and communication.


  • Proficient use of service IT systems to accurately record and report information


  • Support Regional Revenue targets by promotion service contracts and additional services to customers


  • Drive for success by ensuring the job is completed to a high standard


Key Metrics



  • First Time Fix Rate


  • Average Fix Time


  • Average Response Time


  • Stock Levels

Job Requirements



Qualifications

Key Requirements



  • A degree or HNC/ONC in Engineering or IT


  • Field Service Experience, ideally in a sales and service related business.


    Core Competencies

    Essentials


  • Computer Skills


    Desired


  • Experience of Continuous Inkjet Printers


    Relationships

Reports to:          



  • Regional Service Supervisor - Midlands


    Direct Reports:   


  • None

     

    UK Team:            


  • Commercial Service Manager - UK & Ireland


  • Service Operations Manager – UK & Ireland


  • Regional Service Manager/Supervisor (x4)


  • Senior Service Engineer (x4)


  • Service Engineer (x18)


Danaher Corporation Overview

Danaher is a global science & technology innovator committed to helping our customers solve complex challenges and improve quality of life worldwide. Our world class brands are leaders in some of the most demanding and attractive industries, including life sciences, medical diagnostics, dental, environmental and applied solutions. Our globally diverse team of 67,000 associates is united by a common culture and operating system, the Danaher Business System, which serves as our competitive advantage. We generated $18.3B in revenue last year. We are ranked #162 on the Fortune 500 and our stock has outperformed the S&P 500 by more than 1,200% over 20 years.

At Danaher, you can build a career in a way no other company can duplicate. Our brands allow us to offer dynamic careers across multiple industries. We’re innovative, fast-paced, results-oriented, and we win. We need talented people to keep winning. Here you’ll learn how DBS is used to shape strategy, focus execution, align our people, and create value for customers and shareholders. Come join our winning team.