Field Service Engineer - Netherlands (f/m) in Nationwide Netherlands at Leica Microsystems

Date Posted: 5/13/2018

Job Snapshot

Job Description

Job ID: SER000078

About Us

Leica Microsystems is a world leader in microscopes and scientific instruments. Founded as a family business in the nineteenth century, the company’s history was marked by unparalleled innovation on its way to becoming a global enterprise.



Its historically close cooperation with the scientific community is the key to Leica Microsystems’ tradition of innovation, which draws on users’ ideas and creates solutions tailored to their requirements. At the global level, Leica Microsystems is organized in three divisions, all of which are among the leaders in their respective fields: the Life Science Division, Industry Division, and Medical Division.



Leica Microsystems has six manufacturing facilities in five countries, with sales and service organizations in 20 countries. The company is headquartered in Wetzlar, Germany.




Description


  • Visit customers for preventive maintenance, repairs, fault analysis, phone support, Helpdesk support and upgrades in order to achieve optimum customer care and ensure a professional repair in due time with effective and efficient working practice

  • Achieve revenue and utilization targets.

  • Complaint Management - Ensure on time escalation.

  • Provide input to the product service specialist in order to improve product reliability and feed back to the BU’s and field service.

  • Correct use of Mobile Service and any agreed service process. Handling and timely submission of Mobile Service reports, Expenses, Spares Stock management and other Service documentation.

  • Co-operate with Shared Services in order to ensure smooth and fast processes and information flow with Customer Care

  • Possess a good understanding of the service/sales structure to co-operate closely with Sales Representatives in order to support them as defined in general terms or as required individually depending on capacity (e.g. installations incl. basic trainings, building up systems for  demonstrations, exhibitions, etc.).

  • Exchange valuable information resulting from customer contacts to increase customer satisfaction and sales.

Job Requirements



Qualifications


  • Technical background

  • 2 -6 years work experience

  • Ability to plan own work and work unsupervised.

  • Ability and willingness to travel

  • Good fluency in English and French

  • Strong communication skills

  • Basic ability to sell and promote service contracts products.

  • Familiarity with standard IT tools (Windows, MS Office)

  • Basic SAP knowledge

  • Understanding of importance of standardized processes

  • Service Product market awareness

  • Technical Product Knowledge - Understanding the complexity of the products

  • Ability to drive customer satisfaction

  • Effective time management and personal organization


Danaher Corporation Overview

Danaher is a global science and technology innovator committed to helping its customers solve complex challenges and improving quality of life around the world. Its family of world class brands have leadership positions in some of the most demanding and attractive industries, including health care, environmental and industrial. With more than 20 operating companies, Danaher’s globally diverse team of 59,000 associates is united by a common culture and operating system, the Danaher Business System. For more information please visit www.danaher.com.


At Danaher, you can build a career in a way no other company can duplicate. Our brands allow us to offer dynamic careers across multiple industries. We’re innovative, fast-paced, results-oriented, and we win. We need talented people to keep winning. Here you’ll learn how DBS is used to shape strategy, focus execution, align our people, and create value for customers and shareholders. Come join our winning team.