Field Service Engineer (Milano) in Nationwide Italy at Cepheid

Date Posted: 11/5/2018

Job Snapshot

Job Description

Job ID: CEP001849

About Us

At Cepheid, we are passionate about improving healthcare through faster, more accurate diagnostic tests. With our GeneXpert® System, we’ve taken the most sophisticated molecular technology and packaged it into an automated, easy-to-use format that has quickly become the platform of choice worldwide. From the largest laboratories to small physician offices, our game-changing solution delivers critical answers when clinicians and patients need them most. Through strong molecular biology capabilities and ongoing product innovation, we are focused on developing tests for healthcare-associated infections, sexual health, critical infectious disease, virology, and oncology applications. Come join our vision for a better way and help make life better for us all! For more details, visit us at or follow us on Twitter (@CepheidNews).


Job Title: Field Service Engineer (Milano)

Reports to (Title):  Field Service Operations Manager, Europe

Department/Function:  Field Service

Country:  Italy

Location: Field based

Date: July 2018

Key Purpose and Accountabilities:

Job Purpose

  • Provide field service support for our Cepheid Product line


  • Travel throughout Italy and sometimes to other European Countries on short notice to support the company's products and field service partners
  • Manage and perform installations
  • Provide support on company product instrumentation.
  • Perform routine standard procedures to isolate and fix problems in malfunctioning equipment or software 
  • Work closely with the Technical support team to address customer complaints to determine corrective action and customer follow-up
  • Document and report the company's product "design reliability" and "maintenance issues" and/or problems to technical support. .
  • Update ISB and equipment master
  •  Able to work on-call on designated weekends to provide service support within a short period of time.
  •  Achieve and exceed Customer Satisfaction objectives

Job Requirements


Experience, qualifications, skills required:

  • Bachelor's Degree in Electronics or an Engineering related discipline required.
  • Minimum of 1 year experience in field service required.
  • Experience with computer hardware and software is essential.
  • Capable of handling complaints, troubleshooting, and knowledge of GMP & ISO requirements is essential.
  • Requires excellent systematic troubleshooting skills utilizing a structured and comprehensive process to determine the root cause and implement corrective action.
  • Troubleshooting skills with automation robotics preferred.
  • Capable of explaining technical procedures in writing or verbally is essential.
  • Possess the ability to work with customers and vendors at both a business & technical level.
  • Time management skill with the ability to multi-task and prioritize events and maintain composure under high levels of demand is necessary.
  • Ability to work independently with limited supervision is essential.
  • Proficient in reporting activities, maintaining local spare parts inventory recording, and travel expenses is necessary.


Other Requirements

  • When not working in the Field you will be expected to work from Cepheid Italy office (Milan)
  • Able to travel approximately 75% of the time.

Danaher Corporation Overview

Danaher is a global science & technology innovator committed to helping our customers solve complex challenges and improve quality of life worldwide. Our world class brands are leaders in some of the most demanding and attractive industries, including life sciences, medical diagnostics, dental, environmental and applied solutions. Our globally diverse team of 67,000 associates is united by a common culture and operating system, the Danaher Business System, which serves as our competitive advantage. We generated $18.3B in revenue last year. We are ranked #162 on the Fortune 500 and our stock has outperformed the S&P 500 by more than 1,200% over 20 years.
At Danaher, you can build a career in a way no other company can duplicate. Our brands allow us to offer dynamic careers across multiple industries. We’re innovative, fast-paced, results-oriented, and we win. We need talented people to keep winning. Here you’ll learn how DBS is used to shape strategy, focus execution, align our people, and create value for customers and shareholders. Come join our winning team.