Field Service Engineer Microscopy in Nationwide United Kingdom at Leica Microsystems

Date Posted: 9/10/2018

Job Snapshot

Job Description

Job ID: SER000113

About Us

Leica Microsystems is a world leader in microscopes and scientific instruments. Founded as a family business in the nineteenth century, the company’s history was marked by unparalleled innovation on its way to becoming a global enterprise.  Its historically close cooperation with the scientific community is the key to Leica Microsystems’ tradition of innovation, which draws on users’ ideas and creates solutions tailored to their requirements. At the global level, Leica Microsystems is organized in three divisions, all of which are among the leaders in their respective fields: the Life Science Division, Industry Division, and Medical Division. Leica Microsystems has seven major plants and product development sites around the world. The company is represented in over 100 countries, has sales and service organizations in 20 countries, and an international network of distribution partners. Its headquarters are located in Wetzlar, Germany.

Leica Microsystems, offers a broad array of comprehensive, competitive benefit programs that add value to associates' and their families' lives. Whether it's a health care program or paid time off, our programs contribute to life beyond the job. 

Leica Microsystems, is an equal opportunity employer.  We evaluate qualified applicants without regard to race, colour, national origin, religion, gender, age, marital status, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by law.

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Leica Microsystems requires a Field Service Engineer to join our team.  You will ideally be located within the Cambridgeshire area to carry out professional service, repair and installation of microscopy products and IT solutions at customer sites, including electrical and mechanical testing, in accordance with maintenance contracts, to achieve optimum customer satisfaction levels. You will need to be able to diagnose system failures and determine the most cost-effective solutions.  Escalating more complex issues to greater level of technical support.  As part of the role you will also develop new customer service and product agreements to achieve revenue and utilisation targets, as well as perform basic introductory training to customers for new installations or upgrades. The successful candidate will have a technical background with 2+ years in a similar role.

Job Requirements


Requirements for the role:

- Ability to plan own work and work unsupervised

- Team player

- Ability and willingness to travel

- Good fluency in English

- Strong communication skills

- Basic ability to sell and promote service contract products

- Familiarity with standard IT tools (Windows, MS Office)

- Basic SAP knowledge

- Understanding the importance of standardised processes

- Service Product market awareness

- Technical Product Knowledge - Understanding the complexity of the products

- Ability to drive customer satisfaction

- Effective time management and personal organisation

- Do what it takes attitude

- Continuous improvement is the goal

Danaher Corporation Overview

Danaher is a global science & technology innovator committed to helping our customers solve complex challenges and improve quality of life worldwide. Our world class brands are leaders in some of the most demanding and attractive industries, including life sciences, medical diagnostics, dental, environmental and applied solutions. Our globally diverse team of 67,000 associates is united by a common culture and operating system, the Danaher Business System, which serves as our competitive advantage. We generated $18.3B in revenue last year. We are ranked #162 on the Fortune 500 and our stock has outperformed the S&P 500 by more than 1,200% over 20 years.

At Danaher, you can build a career in a way no other company can duplicate. Our brands allow us to offer dynamic careers across multiple industries. We’re innovative, fast-paced, results-oriented, and we win. We need talented people to keep winning. Here you’ll learn how DBS is used to shape strategy, focus execution, align our people, and create value for customers and shareholders. Come join our winning team.