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Field Service Engineer - Installer in Nationwide Portugal at Hach

Date Posted: 5/18/2019

Job Snapshot

Job Description

Job ID: HAC006828

About Us

Hach is a world leader in the manufacture and distribution of analytical instruments, test kits and reagents for testing the quality of water, aqueous solutions and air. Our products are designed specifically for quality, accuracy, and simplicity. Strengthened by our sister companies in the environmental industry worldwide, our goal for the future is to continue to provide customers with reliable instrumentation, accurately prepared reagents, proven methods, simplified procedures and outstanding technical support. We offer an environment that is team-centered, customer-driven, quality-focused, and growth-oriented. Working at Hach will provide you the opportunity for robust career development.

OUR MISSION: Ensuring water quality for people around the world.
OUR VISION: We make water analysis better – faster, simpler, greener and more informative – via unsurpassed customer partnerships, the most knowledgeable experts, and reliable, easy-to-use solutions.

WATER QUALITY GROUP

Danaher`s Water Quality Business is a global leader in water quality analysis and treatment, providing instrumentation and disinfection systems to help analyze and manage the quality of ultra-pure water, portable water, wastewater, groundwater and ocean water in residential, commercial, industrial, and natural resource applications. Our water quality business provides products under a variety of brands, including HACH, ChemTreat, and Trojan Technologies.



Description

POSITION SUMMARY

Under general direction, the primary role of this position is to perform startup, calibration, preventative maintenance, and repair of process and laboratory instrumentation at municipal and commercial customer sites. Additionally, this position actively promotes the growth of the territory through face-to-face customer service and sales lead generation. This position serves as the face of Hach during customer interactions, site visits and is expected to deliver exemplary customer service to our external customers in collaboration with in-house support teams. 

ESSENTIAL DUTIES AND RESPONSIBILITIES
  • Utilize established company guidelines and standard work to perform onsite start-up, preventive maintenance, routine repair, and calibration/verification of instrumentation.
  • Serve as onsite customer contact for technical and service-related activities.
  • Utilize problem solving to diagnose and complete non-routine instrument repairs.
  • Instruct customers in proper preventive maintenance and operation of instrumentation.
  • Submit prompt, accurate service reports utilized as proof of service for regulatory agencies, and which affect billing and parts inventory.
  • Follow environmental, health, and safe-work policies of both Hach and the customer.
  • When possible, utilize the Knowledge Base and other technical resources to answer technical and procedural concerns.
  • Identify new service contract and instrumentation sales opportunities and transfer related information to the sales channel.
  • Support customers and other Field Service Technicians with technical and procedural guidance, training, and expert knowledge.
  • Team with other division staff to meet personal, regional, and national objectives.
  • Involve the supervisor or product expert when encountering new and challenging or complex problems.
  • Accurately track and categorize time daily utilizing established tools.
  • Accurately complete expense reports in a timely manner.
  • Maintain accurate parts inventory utilizing reports and participate in both formal annual counts and informal mid-year counts.
  • Ensure lean parts inventory levels while maintaining on-time service delivery standards.
  • Collaborate with the dispatch team for efficient and effective job routing.
  • Travel as necessary for completion of job duties utilizing company vehicles and air transportation, including frequent overnight stays.
  • Ability to travel >60%.

Job Requirements



Qualifications

  • BA/BS/AAS technical degree preferred, or applicable experience.
  • Demonstrated technical capabilities, preferably with startup, calibration, preventative maintenance, and repair of instrumentation. 
  • Proficiency with computer software including Microsoft Office products.
  • Two years or more demonstrated field work experience desirable.
  • Driver's license.
  • Demonstrated ability to deliver exemplary customer service.
  • Proven ability to follow standard work, problem solve and drive results.
  • Residence in the north region of Portugal is preferred.


Danaher Corporation Overview

Danaher is a global science & technology innovator committed to helping our customers solve complex challenges and improve quality of life worldwide. Our world class brands are leaders in some of the most demanding and attractive industries, including life sciences, medical diagnostics, dental, environmental and applied solutions. Our globally diverse team of 71,000 associates is united by a common culture and operating system, the Danaher Business System, which serves as our competitive advantage. We generated $19.9B in revenue last year. We are ranked #162 on the Fortune 500 and our stock has outperformed the S&P 500 by more than 5,200% over 25 years.

At Danaher, you can build a career in a way no other company can duplicate. Our brands allow us to offer dynamic careers across multiple industries. We're innovative, fast-paced, results-oriented, and we win. We need talented people to keep winning. Here you'll learn how DBS is used to shape strategy, focus execution, align our people, and create value for customers and shareholders. Come join our winning team.

Danaher is committed to competitive compensation that typically has key components including base salary, variable annual incentive compensation based on personal and company performance, and long-term incentive.

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