Field Service Engineer II in San Francisco, California at Leica Microsystems

Date Posted: 1/23/2018

Job Snapshot

Job Description

Job ID: LEI003755

About Us

Leica Microsystems is a world leader in microscopes and scientific instruments. Founded as a family business in the nineteenth century, the company’s history was marked by unparalleled innovation on its way to becoming a global enterprise.  Its historically close cooperation with the scientific community is the key to Leica Microsystems’ tradition of innovation, which draws on users’ ideas and creates solutions tailored to their requirements. At the global level, Leica Microsystems is organized in three divisions, all of which are among the leaders in their respective fields: the Life Science Division, Industry Division, and Medical Division. Leica Microsystems has seven major plants and product development sites around the world. The company is represented in over 100 countries, has sales and service organizations in 20 countries, and an international network of distribution partners. Its headquarters are located in Wetzlar, Germany.

Leica Microsystems, Inc offers a broad array of comprehensive, competitive benefit programs that add value to associates' and their families' lives. Whether it's a health care program or paid time off, our programs contribute to life beyond the job. 

Leica Microsystems, Inc. is an equal opportunity employer.  We evaluate qualified applicants without regard to race, color, national origin, religion, gender, age, marital status, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by law.

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Description

Field Service Engineer II

Position Overview:


Provide technical service and support on equipment within the company, ISO, FDA, and budgetary guidelines with the objectives of minimizing customer downtime and generating revenue opportunities for Leica.


Responsibilities:
  • Provide installation support, maintenance, modification and/or repair on various mechanical, electro-mechanical, electronic, and refrigeration instruments.
  • Achieve strategic goals and financial targets
  • Effectively communicate with internal colleagues and external customers within established time guidelines in order to meet customer’s expectations.
  • Document and complete service administration activities in a timely manner in order to comply with ISO, FDA, and Leica policies. Must possess strong time management skills and follow all published processes with limited supervision. 
  • Actively support the sale of service contracts, assist sales representatives and service team members with system configurations and upgrades, and provide input on ways to improve financial performance in order to generate service revenue.
  • Broaden knowledge and experience to improve product, application and professional development skills and ultimately, represent the company in a highly professional manner.
  • Maintain spare parts stock within budgetary limits in order to maximize customer uptime and field service related metrics.
  • Control expenses in order to maximize the profit contribution to the company.
  • Represent the company in a highly professional manner in order to instil confidence with current and prospective customers of Leica products to achieve high customer satisfaction.
  • 50% Travel
  • Frequent overnight travel, often with short notice.  
  • Occasional international travel may be required.
  • Possess a valid Driver’s license and meet fleet eligibility requirements 

Job Requirements



Qualifications

Basic Requirements:

  • Technical Degree/ related Military Experience
  • 4+ years related customer service experience 
  • 2+ year’s knowledge of FDA/GMP guidelines
  • 2+ years’ experience/knowledge CRM platform
  • 2+ years Microsoft Suite Products


Preferred Requirements:

  • Bachelor’s Degree
  • Degree with focus within Biomedical
  • 5 years of related industry experience
  • Previous Field service engineer experience


LBSRSR



Danaher Corporation Overview

Danaher is a global science & technology innovator committed to helping our customers solve complex challenges and improve quality of life worldwide. Our world class brands are leaders in some of the most demanding and attractive industries, including life sciences, medical diagnostics, dental, environmental and applied solutions. Our globally diverse team of 62,000 associates is united by a common culture and operating system, the Danaher Business System, which serves as our competitive advantage. We generated $16.9B in revenue last year. We are ranked #133 on the Fortune 500 and our stock has outperformed the S&P 500 by more than 1,300% over 20 years.

At Danaher, you can build a career in a way no other company can duplicate. Our brands allow us to offer dynamic careers across multiple industries. We’re innovative, fast-paced, results-oriented, and we win. We need talented people to keep winning. Here you’ll learn how DBS is used to shape strategy, focus execution, align our people, and create value for customers and shareholders. Come join our winning team.