Field Service Engineer II in San Francisco, California at Leica Biosystems

Date Posted: 1/23/2018

Job Snapshot

Job Description

Job ID: LEI003728

About Us

Leica Microsystems Inc. is an internationally renowned manufacturer and distributor of scientific instrumentation. Leica prides itself on providing the most innovative solutions to our customers’ needs for measurement and analysis.

Leica offers competitive benefits including medical, dental, vision, prescription, long term care, life insurance, STD, LTD and 401 (k). See our website at www.leica-microsystems.com.

If you need assistance applying, please contact us at hr.na@leica-microsystems.com or call 1-800-248-0123.

Leica-Microsystems, Inc. is an equal opportunity employer.

Description

Field Service Engineer II; Field Service Technician II


Territory: Bay Area, CA.


Position Overview:


Provide technical service and support on equipment within the company, ISO, FDA, and budgetary guidelines with the objectives of minimizing customer downtime and generating revenue opportunities for Leica.


Responsibilities:

  • Provide installation support, maintenance, modification and/or repair on various mechanical, electro-mechanical, electronic, and refrigeration instruments.
  • Achieve strategic goals and financial targets
  • Effectively communicate with internal colleagues and external customers within established time guidelines in order to meet customer’s expectations.
  • Document and complete service administration activities in a timely manner in order to comply with ISO, FDA, and Leica policies. Must possess strong time management skills and follow all published processes with limited supervision. 
  • Actively support the sale of service contracts, assist sales representatives and service team members with system configurations and upgrades, and provide input on ways to improve financial performance in order to generate service revenue.
  • Broaden knowledge and experience to improve product, application and professional development skills and ultimately, represent the company in a highly professional manner.
  • Maintain spare parts stock within budgetary limits in order to maximize customer uptime and field service related metrics.
  • Control expenses in order to maximize the profit contribution to the company.
  • Represent the company in a highly professional manner in order to instil confidence with current and prospective customers of Leica products to achieve high customer satisfaction.
  • 50% Travel
  • Frequent overnight travel, often with short notice.  
  • Occasional international travel may be required.
  • Possess a valid Driver’s license and meet fleet eligibility requirements 

Job Requirements



Qualifications

Basic Requirements:

  • Technical Degree/ related Military Experince
  • 4+ years related customer service experience 
  • 2+ years knowledge of FDA/GMP guidelines
  • 2+ years experince/knowledge CRM platform
  • 2+ years Microsoft Suite Products


Preferred Requirements:

  • Bachelor’s Degree
  • Degree with focus within Biomedical
  • 5 years of related industry experience
  • Previous Field service engineer experience
LBSRSR


Danaher Corporation Overview

Danaher is a global science & technology innovator committed to helping our customers solve complex challenges and improve quality of life worldwide. Our world class brands are leaders in some of the most demanding and attractive industries, including life sciences, medical diagnostics, dental, environmental and applied solutions. Our globally diverse team of 62,000 associates is united by a common culture and operating system, the Danaher Business System, which serves as our competitive advantage. We generated $16.9B in revenue last year. We are ranked #133 on the Fortune 500 and our stock has outperformed the S&P 500 by more than 1,300% over 20 years.

At Danaher, you can build a career in a way no other company can duplicate. Our brands allow us to offer dynamic careers across multiple industries. We’re innovative, fast-paced, results-oriented, and we win. We need talented people to keep winning. Here you’ll learn how DBS is used to shape strategy, focus execution, align our people, and create value for customers and shareholders. Come join our winning team.