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Field Service Engineer II - Boston, MA in Boston, Massachusetts at Leica Biosystems

Date Posted: 11/19/2018

Job Snapshot

Job Description

Job ID: SEL001563

About Us

Leica Biosystems is a global leader in workflow solutions and automation. As the only company to own the workflow from biopsy to diagnosis, we are uniquely positioned to break down the barriers between each of these steps.  Our mission of “Advancing Cancer Diagnostics, Improving Lives” is at the heart of our corporate culture. Our easy-to-use and consistently reliable offerings help improve workflow efficiency and diagnostic confidence. The company is represented in over 100 countries. It has manufacturing facilities in 9 countries, sales and service organizations in 19 countries, and an international network of dealers. The company is headquartered in Nussloch, Germany. Visit LeicaBiosystems.com  for more information.

Leica Biosystems is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, national origin, religion, gender, age, marital status, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by law.

All employment offers are contingent upon successful completion of our pre-employment drug screening and background/criminal check.
Be sure to follow Leica Biosystems on LinkedIn!


Description

Provide technical service and support on equipment within the company, ISO, FDA, and budgetary guidelines with the objectives of minimizing customer downtime and generating revenue opportunities for Leica.

  • Provide installation support, maintenance, modification and/or repair on various mechanical, electro-mechanical, electronic, and refrigeration instruments.
  • Effectively communicate with internal colleagues and external customers within established time guidelines in order to meet customer’s expectations.
  • Document and complete service administration activities in a timely manner in order to comply with ISO, FDA, and Leica policies. Must possess strong time management skills and follow all published processes with limited supervision. 
  • Actively support the sale of service contracts, assist sales representatives and service team members with system configurations and upgrades, and provide input on ways to improve financial performance in order to generate service revenue.
  • Broaden knowledge and experience to improve product, application and professional development skills and ultimately, represent the company in a highly professional manner.
  • Maintain spare parts stock within budgetary limits in order to maximize customer uptime and field service related metrics.
  • Control expenses in order to maximize the profit contribution to the company.
  • Represent the company in a highly professional manner in order to instil confidence with current and prospective customers of Leica products to achieve high customer satisfaction.
  • Achieve strategic goals and financial targets


Job Requirements



Qualifications

  • Minimum of 2 years of experience with Associates degree (or equivalent)
  • 5 years of related industry experience preferred

Education

  • Bachelor’s Degree preferred
  • Associates Degree minimum (or equivalent)

Travel (required estimated % of time)

  • 70% - 90%
  • Frequent overnight travel, often with short notice.  Occasional international travel may be required.
  • Must Possess a valid Driver’s license and meet fleet eligibility requirements 


PERSONAL TRAIT PROFILE

  • Time management and productivity efficiency with service call handling
  • Professional with strong technical acumen – analytical with the ability to understand complex system operation and troubleshooting
  • Strong communication skills - uncovering root cause of customer frustration and understanding customer needs 
  • The position has a high-impact contribution to the company’s success by providing industry leading service to our customer base
  • Proficiency with test equipment used in field service support 
  • Product and associated laboratory process knowledge
  • Building and nurturing internal and external customer relationships 
  • Visual daily management 


KEY RELATIONSHIPS

Internal

  • Service Management 
  • Sales representatives/managers
  • Service Support
  • Marketing
  • Customer Service


External

  • Customers
  • Dealers/distributors


At Danaher, we are dedicated to building and sustaining a truly diverse and inclusive culture. These are not just words on a page—Diversity and Inclusion is a top priority for the company, and it ties deeply to each of our core values. Danaher Corporation and all Danaher Companies are equal opportunity employers that evaluate applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law.



Danaher Corporation Overview

Danaher is a global science & technology innovator committed to helping our customers solve complex challenges and improve quality of life worldwide. Our world class brands are leaders in some of the most demanding and attractive industries, including life sciences, medical diagnostics, dental, environmental and applied solutions. Our globally diverse team of 67,000 associates is united by a common culture and operating system, the Danaher Business System, which serves as our competitive advantage. We generated $18.3B in revenue last year. We are ranked #162 on the Fortune 500 and our stock has outperformed the S&P 500 by more than 1,200% over 20 years.
At Danaher, you can build a career in a way no other company can duplicate. Our brands allow us to offer dynamic careers across multiple industries. We’re innovative, fast-paced, results-oriented, and we win. We need talented people to keep winning. Here you’ll learn how DBS is used to shape strategy, focus execution, align our people, and create value for customers and shareholders. Come join our winning team.