Field Service Engineer France North in Arras, France at Leica Biosystems

Date Posted: 2/1/2018

Job Snapshot

Job Description

Job ID: SEL001149

About Us

Leica Biosystems is a global leader in workflow solutions and automation. As the only company to own the workflow from biopsy to diagnosis, we are uniquely positioned to break down the barriers between each of these steps.  Our mission of “Advancing Cancer Diagnostics, Improving Lives” is at the heart of our corporate culture. Our easy-to-use and consistently reliable offerings help improve workflow efficiency and diagnostic confidence. The company is represented in over 100 countries. It has manufacturing facilities in 9 countries, sales and service organizations in 19 countries, and an international network of dealers. The company is headquartered in Nussloch, Germany. Visit LeicaBiosystems.com  for more information.


Description

 



SUMMARY OF POSITION



Deliver & promote high quality onsite technical service within the region to achieve high customer satisfaction while meeting the Organization’s Revenue & KPI targets.


Primary responsibility is performing onsite service & maintenance activities for the laboratory instruments in Leica Biosystems portfolio in the Normandy/North of France.



Visit customers for preventive maintenance, repairs, fault analysis, and upgrades in order to achieve high customer satisfaction and ensure a professional repair in due time with effective, efficient & safe work practices. Provide phone support & occasional Helpdesk support to reduce customer down time.  Perform root cause analysis in the field or in the business/manufacturing unit.



Possess a good understanding of the service/sales structure to co-operate closely with Account Managers in order to support them as defined in general terms or as required individually depending on capacity (e.g. installations incl. basic trainings, building up systems for demonstrations, exhibitions, etc.). Exchange valuable information resulting from customer contacts to increase customer satisfaction and sales.



CAREER  PROGRESSION



It is expected that the Field Service Engineer would have the potential to develop technically either broadly as generalist or product-specific as specialist. As an alternative, development into other Service or Sales related roles is possible, representing other product groups and/or management responsibility.





KEY RESPONSIBILITIES:



Achieve revenue and KPI targets.


Contribute to team goals of NPS, Return Call Rate, Preventive Maintenance Planning & utilization


Ensure on time escalation. Provide local interface to customer


Provide input to improve product reliability and feed back to the BU’s and field service.


Correct use of service reporting tools and any agreed service process. Handling and timely submission of Mobile Service reports, Expenses, Spares Stock management and other Service documentation


Impart information of a technical nature to colleagues.


Support Regional Service Manager on demand for all tasks


Co-operate with the Technical Assistance Centre Support Team in order to ensure smooth and fast processes and information flow


Work closely with Sales team – ensure good communication for opportunities & escalations


Job Requirements



Qualifications


 


WORK EXPERIENCE AND EDUCATIONAL REQUIREMENTS:




  • Possess a good understanding of the service/sales structure to co-operate closely with  Account Managers in order to support them as defined in general terms or as required individually depending on capacity (e.g. installations incl. basic trainings, building up systems for  demonstrations, exhibitions, etc.). Exchange valuable information resulting from customer contacts to increase customer satisfaction and sales.

  • Experience in Field Service or related field preferred.

  • Educated in Mechanical, Electronic or Electrical technology. Preferably Bachelor’s degree or Vocational study.

  • Minimum Class B driving license with 2 points or less.

  • Ability to carry & move up to 25 kg safely.

  • Fluency in French & good English

  • Good Computer skills in standard office software- Windows, Microsoft office, Lotus Notes, SAP.



FIRST SIX MONTHS EXPECTATIONS




  •  Demonstrate and implement exceptional customer support.

  • Demonstrate and implement in depth understanding of Service processes.

  • Develop and maintain relationships of customers and key accounts.and try network of customers,ant share targets within territory.

  • Develop and maintain strong working relationships within the EU network (internal, Technical Services, and Business Unit Support Teams)



POSITION QUALIFICATIONS



Attribute/Skill/Experience




  • Must be a Team Player

  • Ability to plan own work and work unsupervised

  • Fluency in French & English and excellent communication skills

  • Works with integrity and understands compliance requirements

  • Attention to detail

  • Able to use own initiative

  • Ability and willingness to travel

  • Technical Product Knowledge

  • Familiarity with standard IT Tools (Windows, MS Office)

  • Quality: proven ability to drive customer satisfaction

  • Understanding of importance of standardized processes



FIT FACTORS




  • Tenacity/Do What It Takes

  • Mindset, demonstrate proactive approach to tasks given

  • Leadership and Teamwork

  • Effective Time Management and Personal Organization

  • Aptitude and potential to develop and grow with the business

  •  Detail-orientated

  • Field Service Experience

  • Continuous Improvement, Don’t accept the status quo



To Apply:

Leica Biosystems is committed to attracting and retaining the most highly qualified candidates available. We firmly believe that our employees drive the success of the company. With success in mind as the ultimate goal, we strive to create and provide an environment that offers challenging, stimulating and financially rewarding opportunities.  As a Leica Biosystems employee you will be consistently challenged to deliver your best. 


If you are ready for this challenge, submit your resume for consideration.  http://www.leicabiosystems.com/about/careers/


Be sure to follow Leica Biosystems on LinkedIn!


Danaher Corporation Overview

Danaher is a global science & technology innovator committed to helping our customers solve complex challenges and improve quality of life worldwide. Our world class brands are leaders in some of the most demanding and attractive industries, including life sciences, medical diagnostics, dental, environmental and applied solutions. Our globally diverse team of 62,000 associates is united by a common culture and operating system, the Danaher Business System, which serves as our competitive advantage. We generated $16.9B in revenue last year. We are ranked #133 on the Fortune 500 and our stock has outperformed the S&P 500 by more than 1,300% over 20 years.



At Danaher, you can build a career in a way no other company can duplicate. Our brands allow us to offer dynamic careers across multiple industries. We’re innovative, fast-paced, results-oriented, and we win. We need talented people to keep winning. Here you’ll learn how DBS is used to shape strategy, focus execution, align our people, and create value for customers and shareholders. Come join our winning team.


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