Field Service Engineer - CZ & SK in Nationwide Czech Republic at Hach

Date Posted: 5/11/2018

Job Snapshot

Job Description

Job ID: HAC005355

About Us

Hach is a world leader in the manufacture and distribution of analytical instruments, test kits and reagents for testing the quality of water, aqueous solutions and air. Our products are designed specifically for quality, accuracy, and simplicity. Strengthened by our sister companies in the environmental industry worldwide, our goal for the future is to continue to provide customers with reliable instrumentation, accurately prepared reagents, proven methods, simplified procedures and outstanding technical support. We offer an environment that is team-centered, customer-driven, quality-focused, and growth-oriented. Working at Hach will provide you the opportunity for robust career development.

OUR MISSION: Ensure water quality for people around the world.

OUR VISION: We make water analysis better – faster, simpler, greener and more informative – via unsurpassed customer partnerships, the most knowledgeable experts, and reliable, easy-to-use products.


Danaher`s Water Quality Business is a global leader in water quality analysis and treatment, providing instrumentation and disinfection systems to help analyze and manage the quality of ultra-pure water, portable water, wastewater, groundwater and ocean water in residential, commercial, industrial, and natural resource applications. Our water quality business provides products under a variety of brands, including HACH, ChemTreat, and Trojan Technologies.


Purpose of Position

The Service Engineer will be responsible for Field work within CZ and SK according home base and service planning requirements. The Team Engineer will also be responsible for achieving service revenue, productivity, and profitability target.

Key Responsibilities

  • Repairs, maintains and installs Hach Lange instruments across the CZ & SK regions

  • Provides effective and specialist product and customer support of Online Process & Laboratory Hach Instruments

  • Ensure accurate and on time contract / service invoicing 

  • Support Sales teams with complex service quotes and contract agreements where required

  • Work closely with service administration to ensure professional customer visit planning and execution

  • Generate service LEADS in order to maximize service revenue and customer satisfaction in the region

  • Actively accept and implement the deployment of field service standard work / best practice / EU initiatives to improve profitability, top-line revenue.

  • Adheres to field service policies, procedures and standards

  • Promotes the selling of service contracts and other Hach products 

  • Other relevant duties as assigned


The Field Service Engineer reports to the CZ/SK Service Team Leader

Internal relationships: 

  • Field Service Engineers 

  • Service Coordinator

  • EU Tech Support

  • Customer Service / Support

  • Sales / Sales Manager

  • Country Manager

  • EU Service Leadership team

External Relationships:

  • Customers

  • System integrators

Measures of Performance

  • Service revenue + profitability, inventory, leads

  • Customer satisfaction

  • Quality of repairs (First-Time-Fix)

  • Timeliness of work (Past-Due)

  • Ensure safety processes in place for field service teams

Job Requirements


Desired Background and Skill Requirements

  • Minimum 3 years working experience in a technical environment – hands-on field service experience essential

  • Supervisory or people management experience

  • Effective personal and project time management and ability to manage multiple tasks

  • Proven customer interaction skills with a commercial attitude

  • Proficient in Microsoft Office, including Excel, Word + strong computer skills

  • Demonstrates a sense of urgency in problem solving and commitment to deliver revenue/profitability to plan

  • Team player 

  • Must have a valid driver’s license

  • Fluent English language in spoken and written form and overall good communication skills.

  • Accuracy and attention to detail; Methodical and familiar with check & test procedures.

  • Willingness to work with products from or in industrial and wastewater sites. (Protective inoculations for Hepatitis A and B are provided.)

Danaher Corporation Overview

Danaher is a global science & technology innovator committed to helping our customers solve complex challenges and improve quality of life worldwide. Our world class brands are leaders in some of the most demanding and attractive industries, including life sciences, medical diagnostics, dental, environmental and industrial solutions. Our globally diverse team of 59,000 associates is united by a common culture and operating system, the Danaher Business System, which serves as our competitive advantage. We generated $16.5B in revenue last year. We are ranked #133 on the Fortune 500 and our stock has outperformed the S&P 500 by more than 2,000 percent over 20 years. 

At Danaher, you can build a career in a way no other company can duplicate. Our brands allow us to offer dynamic careers across multiple industries. We’re innovative, fast-paced, results-oriented, and we win. We need talented people to keep winning. Here you’ll learn how DBS is used to shape strategy, focus execution, align our people, and create value for customers and shareholders. Come join our winning team.

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