Field Service Engineer - Berkeley, CA - Bay Area in Berkeley, California at Molecular Devices

Date Posted: 11/1/2019

Job Snapshot

Job Description

Job ID: MOL002566

About Us

Molecular Devices is one of the world's leading providers of high-performance bioanalytical measurement systems, software, and consumables for life science research, pharmaceutical, and biotherapeutic development. Included within a broad product portfolio are platforms for high-throughput screening, genomic and cellular analysis, colony selection, and microplate detection. These leading-edge products enable scientists to improve productivity and effectiveness, ultimately accelerating research and the discovery of new therapeutics. Molecular Devices is committed to the continual development of innovative solutions for life science applications. The company is headquartered in Silicon Valley, California with offices around the globe.

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We are looking for a Field Service Engineer (FSE) to join our team of dedicated field service professionals. The FSE provides frontline support by resolving customers' problems and issues through technical expertise and troubleshooting and will contribute to the growth of the Service organization by identifying new value-add opportunities. 

  • Serve as lead to assigned customers - complete troubleshooting, installation, validation, maintenance, and service repair needs on designated equipment
  • Maintain technical proficiency of our BioResearch, Imaging, and Octet/Pioneer platforms 
  • Identify business opportunities such as new instrument placements and Service Plan sales that help us continue to deliver double-digit growth.
  • Focus on customer needs and satisfaction, while building and fostering positive and professional relationships with both external and internal customers  
  • Promote a consistently positive image of the service organization, our company values, and the value of our products and services.
  • Keep up to date on administrative responsibilities such as Field Service Reports, Expense Reports, service parts inventory maintenance, etc.

Job Requirements


  • Bachelor’s Degree in Engineering, Biology, or related field is preferable.  We will consider appropriate experience in the industry and/or previous successful field service experience.
  • 5 years of experience with scientific research instruments, scientific background, or similar technical profession preferred.  Previous successful field service position is a plus.
  • Proficiency in Microsoft Office suite of applications.  Ability to quickly learn and master additional software applications desired.
  • Up to 50% travel or more.
  • Comply with vendor credentialing requirements including but not limited to drug testing.
  • Must be able to lift and move up to 50 lbs. Frequent bending, squatting, and standing are required.
  • Maintain a Valid driver’s license that meets Molecular Device’s safe driver standards.

SKILLS AND ATTRIBUTES: The right candidate for this role will embody both the Molecular Devices and Danaher culture.  Below are key attributes this candidate will possess.
  • Results-driven. Demonstrating initiative and personal accountability for delivering results in a high-paced sales environment. Drive and ability to close a sale before a fiscal end.
  • Both a competitive and team player. This individual speaks to results yet gives credit to the team.
  • Humble and self-aware.  Willingness to learn and adopt best practices from management & fellow representatives. Continuous improvement oriented.
  • Stretch oriented. Embraces and thrives on challenge.
  • Analytical. Excellent problem solving ability with strong attention to detail.

Diversity & Inclusion
At Danaher, we are dedicated to building and sustaining a truly diverse and inclusive culture. These are not just words on a page—Diversity and Inclusion is a top priority for the company, and it ties deeply to each of our core values. Danaher Corporation and all Danaher Companies are equal opportunity employers that evaluate applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law.

Danaher Corporation Overview

Danaher is a global science & technology innovator committed to helping our customers solve complex challenges and improve quality of life worldwide. Our world class brands are leaders in some of the most demanding and attractive industries, including life sciences, medical diagnostics, environmental and applied solutions. Our globally diverse team of 71,000 associates is united by a common culture and operating system, the Danaher Business System, which serves as our competitive advantage. We generated $19.9B in revenue last year. We are ranked #162 on the Fortune 500 and our stock has outperformed the S&P 500 by more than 5,200% over 25 years.
At Danaher, you can build a career in a way no other company can duplicate. Our brands allow us to offer dynamic careers across multiple industries. We're innovative, fast-paced, results-oriented, and we win. We need talented people to keep winning. Here you'll learn how DBS is used to shape strategy, focus execution, align our people, and create value for customers and shareholders. Come join our winning team.
Danaher is committed to competitive compensation that typically has key components including base salary, variable annual incentive compensation based on personal and company performance, and long-term incentive.