Field Service Engineer,Bangalore in Bangalore, India at Beckman Coulter Life Sciences

Date Posted: 6/6/2019

Job Snapshot

Job Description

Job ID: BEC015179

About Us

Beckman Coulter develops, manufactures and markets products that simplify, automate and innovate complex biomedical testing. Our diagnostic systems, found in hospitals and other critical care settings around the world, produce information used by physicians to diagnose disease, make treatment decisions and monitor patients. Scientists use our life science research instruments to study complex biological problems including causes of disease and potential new therapies or drugs. More than 275,000 Beckman Coulter systems operate in both diagnostics and life sciences laboratories on all seven continents. For 80 years, our products have been making a difference in peoples’ lives by improving the productivity of medical professionals and scientists, supplying critical information for improving patient health and reducing the cost of care.
Beckman Coulter offers a broad array of comprehensive, competitive benefit programs that add value to associates' and their families' lives. Whether it's a health care program or paid time off, our programs contribute to life beyond the job. Check out our benefits. We think you'll like what you see.

If you believe your education and experience are in line with the position description and qualifications referred to above, and are motivated, energetic, and looking for a new and exciting opportunity, please submit your resume online at the URL below or at www.beckmancoulter.com.
Beckman Coulter is an equal opportunity employer.  We evaluate qualified applicants without regard to race, color, national origin, religion, gender, age, marital status, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by law.


Description

Field Service Engineer

The role of Field Service Engineer is critical to Service operation. He / She being the first touch point  for the customer serves as our most important brand ambassador.

He / She has all the requisite knowledge of the product that includes the theory, hardware , features and its application .FSE should be capable of demonstrating the features and ensure that customer is able to make optimal use of the capability of the equipment while also ensuring all other service parameters such as response time and repair time are meeting customers expectations.


FSE also own the responsibility of providing installation, warranty and post warranty services and convert the unit from warranty to  service contract immediately on expiry of the warranty period. FSE also ensures on-time renewal of service contracts.


Job Requirements



Qualifications

Essential Responsibilities:


•         Field Service

o    Adhere to repair time and response time requirement

o    Provide installation, breakdown repair, Modifications and Preventive Maintenance services

o    Application support for optimal utilization of the unit(equipment)

o    Adhere to all service documentation guidelines

o    Comply to Service SOP and guidelines

•         Service Business

o    On time Warranty conversion

o    On time Contract renewal

o    Quote to Cash process for Time and material Jobs

o    Support Service campaigns and special initiatives

Position reports to:

Regional Service Manager or as may be stated for a given position.

Main interactions:        

Customers, Sales associates in the region, Service admin team , Fellow associates within service team, Manager, Functional team members(HR, finance, Logistics).


  • Key Success Factors
  • Application knowledge of the product.
  • Technical knowledge of the product.
  • Business acumen and understanding
  • Customer relationship .
  • Decent communication
  • Service attitude -Positive attitude with demonstrated Problem Solving skills.
  • Strong team player.
  • Planning and prioritization.
  • Able to handle sensitive customer issues/situations and pressure.

 

 

Education / Skills:


Education: Bachelor degree in Engineering/Technology /Science, post graduation preferred.


Experience: Application background with flair for technical support, Excellent verbal / written communication skills and leadership.


Language: fluent English



Danaher Corporation Overview

Danaher is a global science & technology innovator committed to helping our customers solve complex challenges and improve quality of life worldwide. Our world class brands are leaders in some of the most demanding and attractive industries, including life sciences, medical diagnostics, dental, environmental and applied solutions. Our globally diverse team of 71,000 associates is united by a common culture and operating system, the Danaher Business System, which serves as our competitive advantage. We generated $19.9B in revenue last year. We are ranked #162 on the Fortune 500 and our stock has outperformed the S&P 500 by more than 5,200% over 25 years.
At Danaher, you can build a career in a way no other company can duplicate. Our brands allow us to offer dynamic careers across multiple industries. We're innovative, fast-paced, results-oriented, and we win. We need talented people to keep winning. Here you'll learn how DBS is used to shape strategy, focus execution, align our people, and create value for customers and shareholders. Come join our winning team.
Danaher is committed to competitive compensation that typically has key components including base salary, variable annual incentive compensation based on personal and company performance, and long-term incentive.

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