Job ID: MOL002327About UsMolecular Devices, LLC creates innovative, high-quality bioanalysis solutions that increase our customers’ productivity. By joining Molecular Devices, you will work with best-in-class people who share a common purpose, to be our customers' first choice for systems, consumables, software, and support that advance both basic and applied life science discovery. Our core values are critical elements of our past and future success -- The best team wins. Customers talk, we listen. Continuous improvement is our way of life. Leading edge innovation defines our future. We compete for our shareholders.
Molecular Devices offers a broad array of comprehensive, competitive benefit programs that add value to associates' and their families' lives. Whether it's a health care program or paid time off, our programs contribute to life beyond the job. Check out our benefits. We think you'll like what you see.
Molecular Devices is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, national origin, religion, gender, age, marital status, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by law.
Be sure to follow us on LinkedIn!
DescriptionEuropean Telemarketing Specialist (French-speaking)
Location: Winnersh Triangle, Wokingham, Berkshire.
Job Purpose
Do you have a life science background?
Are you looking to build a career in sales and/or marketing within a global organisation?
An exciting opportunity has arisen for a French-speaker to join a newly created team within our European marketing department. You will play a vital role in the business by engaging with customers via telephone and email to generate opportunities for our sales team. You will be responsible for lead handling, lead nurturing, telemarketing, and regional campaign deployment. You will join a passionate, customer-centric and ambitious marketing team where you will be expected to work hard to ensure we achieve our revenue growth objectives, in an atmosphere of fun and creativity.
Key Relationships
Customers working in scientific research labs in academic, pharmaceutical, biotechnology, CRO and government industries. Also, Molecular Devices associates - particularly the field and inside sales teams, the European marketing team, and the North America lead handling team.
Key Responsibilities
-
Actively generate new opportunities for the sales team through inbound lead handling, customer prospecting, outbound cold-calls, and email campaigns.
-
Follow established processes to ensure that inbound leads are dealt with timely and accurately, and qualified opportunities are handed over to the appropriate sales person.
-
Regionalize and deploy local French and English-speaking telemarketing and email campaigns.
-
Promote the benefits of our products and services to customers via telemarketing, and overcome objections, in an informative and attractive way.
-
Build strong rapports with customers via telephone to maintain trust in our brand.
-
Prepare and structure calls to understand customer’s scientific needs and offer the appropriate service to ensure acquisition of new business and existing customer loyalty.
-
Liaise closely with the sales team to build sales pipelines and deliver quality information.
-
Accurately update and improve standard process documentation.
-
Measure, analyze, and track key metrics around campaign performance.
-
Report on performance and review plans at regular cross-functional team meetings.
-
Occasional travel to Europe and North America.