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European Telemarketing Specialist (French-speaking) in Wokingham, United Kingdom at Molecular Devices

Date Posted: 2/13/2019

Job Snapshot

Job Description

Job ID: MOL002327

About Us

Molecular Devices, LLC creates innovative, high-quality bioanalysis solutions that increase our customers’ productivity.  By joining Molecular Devices, you will work with best-in-class people who share a common purpose, to be our customers'  first choice for systems, consumables, software, and support that advance both basic and applied life science discovery.  Our core values are critical elements of our past and future success -- The best team wins.  Customers talk, we listen.  Continuous improvement is our way of life.  Leading edge innovation defines our future.  We compete for our shareholders.

Molecular Devices offers a broad array of comprehensive, competitive benefit programs that add value to associates' and their families' lives. Whether it's a health care program or paid time off, our programs contribute to life beyond the job. Check out our benefits. We think you'll like what you see.

Molecular Devices is an equal opportunity employer.  We evaluate qualified applicants without regard to race, color, national origin, religion, gender, age, marital status, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by law.

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Description

European Telemarketing Specialist (French-speaking)

 

Location:                        Winnersh Triangle, Wokingham, Berkshire.  

 

Job Purpose

 

Do you have a life science background?

Are you looking to build a career in sales and/or marketing within a global organisation?

 

An exciting opportunity has arisen for a French-speaker to join a newly created team within our European marketing department. You will play a vital role in the business by engaging with customers via telephone and email to generate opportunities for our sales team. You will be responsible for lead handling, lead nurturing, telemarketing, and regional campaign deployment. You will join a passionate, customer-centric and ambitious marketing team where you will be expected to work hard to ensure we achieve our revenue growth objectives, in an atmosphere of fun and creativity.

Key Relationships

Customers working in scientific research labs in academic, pharmaceutical, biotechnology, CRO and government industries. Also, Molecular Devices associates - particularly the field and inside sales teams, the European marketing team, and the North America lead handling team.

Key Responsibilities

  • Actively generate new opportunities for the sales team through inbound lead handling, customer prospecting, outbound cold-calls, and email campaigns.
  • Follow established processes to ensure that inbound leads are dealt with timely and accurately, and qualified opportunities are handed over to the appropriate sales person.
  • Regionalize and deploy local French and English-speaking telemarketing and email campaigns.
  • Promote the benefits of our products and services to customers via telemarketing, and overcome objections, in an informative and attractive way.
  • Build strong rapports with customers via telephone to maintain trust in our brand.
  • Prepare and structure calls to understand customer’s scientific needs and offer the appropriate service to ensure acquisition of new business and existing customer loyalty.
  • Liaise closely with the sales team to build sales pipelines and deliver quality information.
  • Accurately update and improve standard process documentation.
  • Measure, analyze, and track key metrics around campaign performance.
  • Report on performance and review plans at regular cross-functional team meetings.
  • Occasional travel to Europe and North America. 

Job Requirements



Qualifications

Person Specification

The jobholder should possess the qualifications, experience and skills set out below to meet the requirements of the role, as well as embrace the Danaher Values:

 

Qualifications:

•       Bachelor’s Degree or higher in a related Life Sciences discipline, e.g. biology, biochemistry.

•        French language is essential for this role.

 

Experience:

  • 2+ years’ experience in a lab setting within the life sciences industry.

•     Experience with relationship building and communicating with customers via telephone.

  • Proven track record in delivering results and exceeding targets.

Desirable:

•     Working in tele-sales or telemarketing

  • Working with Salesforce.com or similar CRM.
  • Marketing or selling scientific equipment and/or complex products in an intellectual market.

Skills:

    • A friendly, confident and professional phone presence is essential to the success of this role.
    • Good scientific/technical understanding with strong listening and presentation skills.
    • Excellent written and verbal communication skills, particularly in areas of building relationships, persuasion and research.
    • Good interpersonal skills, able to communicate respectfully with customers from different countries.
    • Ability to work within structured processes.
    • Positive can-do attitude and willingness to learn and overcome challenges.
    • Ability to multi-task, prioritize, and manage time effectively.
    • Embraces and thrives on challenge.
    • Self-motivated with demonstrative organizational skills.
    • Strong attention to detail and accuracy of information.
    • Strong team player
    • Good working knowledge of MS Office (Word, Excel, PowerPoint).
    • Flexible in approach and creative in finding solutions to problems.

Measures of performance:

  • Achieve monthly and annual new opportunity creation ($) targets.
  • Deliver campaigns on time and in line with projects briefs.
  • Make a set number of calls per day to identify genuine prospects that could convert to a sale.
  • Maintain an accurate and detailed record (in CRM database) of campaign performance and sales opportunities.
  • Follow standard work and established processes.
Diversity & Inclusion
At Danaher, we are dedicated to building and sustaining a truly diverse and inclusive culture. These are not just words on a page—Diversity and Inclusion is a top priority for the company, and it ties deeply to each of our core values. Danaher Corporation and all Danaher Companies are equal opportunity employers that evaluate applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law.


Danaher Corporation Overview

Danaher is a global science & technology innovator committed to helping our customers solve complex challenges and improve quality of life worldwide. Our world class brands are leaders in some of the most demanding and attractive industries, including life sciences, medical diagnostics, dental, environmental and applied solutions. Our globally diverse team of 67,000 associates is united by a common culture and operating system, the Danaher Business System, which serves as our competitive advantage. We generated $18.3B in revenue last year. We are ranked #162 on the Fortune 500 and our stock has outperformed the S&P 500 by more than 1,200% over 20 years.
At Danaher, you can build a career in a way no other company can duplicate. Our brands allow us to offer dynamic careers across multiple industries. We’re innovative, fast-paced, results-oriented, and we win. We need talented people to keep winning. Here you’ll learn how DBS is used to shape strategy, focus execution, align our people, and create value for customers and shareholders. Come join our winning team.