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European Service Manager Microscopy (m/f/d) in Frankfurt, Germany at Leica Microsystems

Date Posted: 6/11/2019

Job Snapshot

Job Description

Job ID: LEI004696

About Us

Leica Microsystems is a world leader in microscopes as well as scientific instruments and represented in over 100 countries, thereof more than 20 countries with sales and service organizations. The foundation of our success is constant innovation and focusing rigorously on pushing the boundaries of visualization. We serve the research and life sciences, medical, material sciences, industry, forensics, education and surgery, setting new standards in precision optics and bringing analytical capabilities to our customers.

Do join us in our commitment for brilliant solutions and continuous improvement!

Leica - From Eye to Insight


Your Responsibilities:

  • Implement and perform a customer orientated and profitable Service Organization in the region in line with the Service Strategy including permanent review and updates in coordination with the Service Director EMEA 
  • Responsible to achieve planned revenue and profitability targets. Take measures to actively increase service revenue in the countries (for example service contracts/upgrades/trainings, .…)
  • Ensure close alignment with Contract Service Sales team
  • Negotiations for contracts of 3rd party service Providers
  • Reduce Inventory/car stock
  • Actively manage service key accounts and support Sales Teams at critical or key account customers in order to ensure first class customer satisfaction
  • Ensure customer complaints are dealt within agreed time scale and according to Leica RA/QA processes
  • Hold close contact to all BU Service Departments to influence product quality and R&D with the target to minimize failures and optimize serviceability/ economy of service.
  • Ensure a functioning interface to Shared Services.
  • Provides direction, leadership and coaching for all Direct Reports and build organizational team and functional capability by deployment of standard work processes
  • Manage employees’ compensation, succession planning, performance reviews, create results-oriented culture and stimulate teamwork

Job Requirements


Our Expectations:

  • Working in a multi-national Company andf  familiar with Matrix organization
  • Managing a large operational service team covering a number of countries in Europe.
  • Familiar with life science instrumentation used in analytical, life science or Medical market
  • Technical background optical or software environment is recommended
  • Fluency in English and  German
  • Willingness to travel 50%
  • Effective Time Management, Results orientatedet
  • rientatedLeadership and TeamworkGood communication and training skills
  • Ability to lead and influence, convincing skills,
  • Problem solving skills
  • Self-motivated, disciplined, flexible and creative Person

What We Offer:
  • With us, you can expect varied, challenging tasks that you can master with great colleagues at your side.
  • An attractive remuneration package
  • Exciting internal programs for further development, because our employees are very close to our hearts

Are you interested to discover new opportunities in an innovative, team-oriented environment?
Do you feel that this could be your future position? Then do apply online.

We are looking forward to your application!

Danaher Corporation Overview

Leica Microsystems is part of Danaher - a global science and technology innovator committed to helping our customers solve complex challenges and improve quality of life worldwide. Danaher employees are part of a globally diverse network of associates, united by a common culture and striving for continuous improvement through the Danaher Business System. This is underpinned by a strong commitment to nurturing personal development and career progression within the organization.