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European Service Manager Microscopy (m/f/d) in Nationwide Germany at Leica Microsystems

Date Posted: 2/11/2019

Job Snapshot

Job Description

Job ID: LEI004696

About Us

Leica Microsystems is a world leader in microscopes and scientific instruments. Founded as a family business in the nineteenth century, the company’s history was marked by unparalleled innovation on its way to becoming a global enterprise.  Its historically close cooperation with the scientific community is the key to Leica Microsystems’ tradition of innovation, which draws on users’ ideas and creates solutions tailored to their requirements. At the global level, Leica Microsystems is organized in three divisions, all of which are among the leaders in their respective fields: the Life Science Division, Industry Division, and Medical Division. Leica Microsystems has seven major plants and product development sites around the world. The company is represented in over 100 countries, has sales and service organizations in 20 countries, and an international network of distribution partners. Its headquarters are located in Wetzlar, Germany.

Leica Microsystems, Inc offers a broad array of comprehensive, competitive benefit programs that add value to associates' and their families' lives. Whether it's a health care program or paid time off, our programs contribute to life beyond the job. 

Leica Microsystems, Inc. is an equal opportunity employer.  We evaluate qualified applicants without regard to race, color, national origin, religion, gender, age, marital status, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by law.

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Description

  • Implement and perform a customer orientated and profitable Service Organization in the region in line with the Service Strategy including permanent review and updates in coordination with the Service Director EMEA.

  • Responsible to achieve planned revenue and profitability targets. Take measures to actively increase service revenue in the countries (for example service contracts/upgrades/trainings, .…)

  • Ensure close alignment with Contract Service Sales team

  • Negotiations for contracts of 3rd party service Providers

  • Reduce Inventory/car stock

  • Actively manage service key accounts and support Sales Teams at critical or key account customers in order to ensure first class customer satisfaction

  • Ensure customer complaints are dealt within agreed time scale and according to Leica RA/QA processes

  • Hold close contact to all BU Service Departments to influence product quality and R&D with the target to minimize failures and optimize serviceability/ economy of service.

  • Ensure a functioning interface to Shared Services.

  • Provides direction, leadership and coaching for all Direct Reports and build organizational team and functional capability by deployment of standard work processes

  • Manage employees’ compensation, succession planning, performance reviews, create results-oriented culture and stimulate teamwork

Job Requirements



Qualifications

  • Working in a multi-national Company andf  familiar with Matrix organization
  • Managing a large operational service team covering a number of countries in Europe.
  • Familiar with life science instrumentation used in analytical, life science or Medical market
  • Technical background optical or software environment is recommended
  • Fluency in English and  German
  • Willingness to travel 50%
  • Effective Time Management, Results orientatedet
  • rientatedLeadership and TeamworkGood communication and training skills
  • Ability to lead and influence, convincing skills,
  • Problem solving skills
  • Self-motivated, disciplined, flexible and creative Person



Danaher Corporation Overview

Danaher is a global science & technology innovator committed to helping our customers solve complex challenges and improve quality of life worldwide. Our world class brands are leaders in some of the most demanding and attractive industries, including life sciences, medical diagnostics, dental, environmental and applied solutions. Our globally diverse team of 67,000 associates is united by a common culture and operating system, the Danaher Business System, which serves as our competitive advantage. We generated $18.3B in revenue last year. We are ranked #162 on the Fortune 500 and our stock has outperformed the S&P 500 by more than 1,200% over 20 years.
At Danaher, you can build a career in a way no other company can duplicate. Our brands allow us to offer dynamic careers across multiple industries. We’re innovative, fast-paced, results-oriented, and we win. We need talented people to keep winning. Here you’ll learn how DBS is used to shape strategy, focus execution, align our people, and create value for customers and shareholders. Come join our winning team.

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