European Service Administrator - German Speaking in Wokingham, United Kingdom at Molecular Devices

Date Posted: 6/8/2019

Job Snapshot

Job Description

Job ID: MOL002398

About Us

Molecular Devices, LLC creates innovative, high-quality bioanalysis solutions that increase our customers’ productivity.  By joining Molecular Devices, you will work with best-in-class people who share a common purpose, to be our customers'  first choice for systems, consumables, software, and support that advance both basic and applied life science discovery.  Our core values are critical elements of our past and future success -- The best team wins.  Customers talk, we listen.  Continuous improvement is our way of life.  Leading edge innovation defines our future.  We compete for our shareholders.

Molecular Devices offers a broad array of comprehensive, competitive benefit programs that add value to associates' and their families' lives. Whether it's a health care program or paid time off, our programs contribute to life beyond the job. Check out our benefits. We think you'll like what you see.

Molecular Devices is an equal opportunity employer.  We evaluate qualified applicants without regard to race, color, national origin, religion, gender, age, marital status, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by law.

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Description

European Service Administrator - German Speaking 


Job Purpose:
Primary purpose being the administration of Service business throughout Europe.  To support the European sales and service teams by timely and accurate production of quotations, assigning WO to engineers, dispatching in close cooperation with FSE/RSM,order processing, system updates, database maintenance and other support as required. 
 
Key Responsibilities:

  • CRM install base updates
  • Field Service Engineer dispatch (working with FSE/RSM)
  • Ordering spare parts
  • Quoting and invoicing for billable work
  • Processing Service Plan orders
  • Active participation in DBS activities including Daily Management

Job Requirements



Qualifications

Qualifications: 

  • Desirable – degree or equivalent business qualification
Experience:
  • Proven ability to provide positive customer relationships.
  • Regular experience of using an ERP+CRM system; preferably Oracle/Salesforce
  • Experience of working in an international environment, especially across Europe and US
  • Experience of utilizing Customer service quality metrics to enhance customer service
  • Wide range of knowledge of the Sales process from quotes to final shipment of orders
  • Understanding of service support administration; CRM, engineer scheduling/dispatch, spare parts
  • Experience of Complaint procedures and ISO audits 
     

Skills:

  • High standard of spoken and written English and German
  • Strong attention to detail and accuracy of information
  • Organized and thorough in approach to work/tasks
  • Flexible and willing to take on new challenges
  • Team player, enthusiastic about excellent customer service
  • Self sufficient and a self starter, able to work with minimal supervision
  • Good interpersonal skills, able to interact successfully at all levels within the business and across different cultures
  • Able to work to and meet deadlines 
  • Able to remain calm and professional, even when under pressure   
     

Personal attributes:

  • Able to quickly assimilate complex information and build positive relationships with internal and external customers. 

Measures of performance:

  • Customer service satisfies ISO audit
  • Databases accurate and current information.
  • Shared departmental KPI, as defined in team ‘bowler’ eg. On time bookings, processing of orders
  • Internal and external customer feedback 
     
Diversity & Inclusion
At Danaher, we are dedicated to building and sustaining a truly diverse and inclusive culture. These are not just words on a page—Diversity and Inclusion is a top priority for the company, and it ties deeply to each of our core values. Danaher Corporation and all Danaher Companies are equal opportunity employers that evaluate applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law.


Danaher Corporation Overview

Danaher is a global science & technology innovator committed to helping our customers solve complex challenges and improve quality of life worldwide. Our world class brands are leaders in some of the most demanding and attractive industries, including life sciences, medical diagnostics, dental, environmental and applied solutions. Our globally diverse team of 71,000 associates is united by a common culture and operating system, the Danaher Business System, which serves as our competitive advantage. We generated $19.9B in revenue last year. We are ranked #162 on the Fortune 500 and our stock has outperformed the S&P 500 by more than 5,200% over 25 years.
At Danaher, you can build a career in a way no other company can duplicate. Our brands allow us to offer dynamic careers across multiple industries. We're innovative, fast-paced, results-oriented, and we win. We need talented people to keep winning. Here you'll learn how DBS is used to shape strategy, focus execution, align our people, and create value for customers and shareholders. Come join our winning team.
Danaher is committed to competitive compensation that typically has key components including base salary, variable annual incentive compensation based on personal and company performance, and long-term incentive.