Equipment Coordinator in Richmond, Virginia at ChemTreat

Date Posted: 3/14/2018

Job Snapshot

Job Description

Job ID: CHE001399

About Us

ChemTreat operates as a subsidiary of Danaher Corporation, one of the best performing Fortune 500 companies. Our proprietary solutions allow our customers to reduce water, chemical, and energy costs, extend asset life, improve process operations, and reduce downtime. We have expertise in a variety of industries, including automotive, beverage, chemical, food, fuel processing, metals, mining, power, pulp and paper, and textile. We also serve commercial and institutional customers, including data centers, district energy providers, universities, government buildings, and hospitals. Our company has developed a robust product portfolio for the prevention of corrosion; scale and biofouling in critical heat transfer systems and advanced polymers for industrial wastewater.



The communities we belong to – the bonds we build with the people we care about – are integral to fostering our successes. From the bonds we create with customers to foster loyalty and respect, to the bonds we create with our local community outside of work hours – relationships shape our success. We’re building a better world by building lasting bonds.

Building: We’re doers. Our tools are innovation, experience, and dedication.
Lasting: We’re always there. We embrace an unwavering commitment to the future.
Bonds: We’re your neighbors. We value relationships with our customers and communities.

Fulfill internal and external customer needs as an Equipment Coordinator through a high volume of complex electronic requests (averaging 20 - 30 requests a day), while also handling phone requests (averaging 20 - 30 phone calls a day).

The Equipment Coordinator provides unscripted, customized professional service with the expectation that the Coordinator has sole ownership over the resolution within a 48-hour window.

Schedule alternates between 8:00 AM EST - 4:30 PM EST and 8:30 AM EST - 5:00 PM EST depending on business needs Monday through Friday.

• Quoting (Spec'ing) equipment such as controller, pumps, replacement parts and custom panels
• Setting up and maintaining tanks in internal database (TinyTerm)
• Working directly with vendors for costing and technical assistance
• Handle equipment returns and expedites from start to finish
• Understand, process, and confirm on average 20 - 30 customer requests through e-mail or fax
• Support the sales force to resolve complex situations
• Problem solve delivery issues, probe and fact find for key elements, and track orders to delivery
• Review customer Purchase Orders (PO) for order entry
• Accurately place text-based, customer PO, and e-mail chain orders
• Read and decipher notes in order entry
• Follow the escalation procedure for outstanding tasks

Phone Support (Back Up Phone Support Team)
• Place phone orders as needed
• Read and decipher notes in order entry
• Follow the escalation procedure for outstanding tasks
• Control the phone calls (direction, pace, tone)
• Diffuse irate callers

• Ability to understand lean manufacturing metrics as they relate to daily performance measures
• Develop and share best practices with team
• Understand and adapt to change in processes and procedures.
• Additional duties as assigned

• Comprehensive 60-day training program, including but not limited to supporting the customer contact center.
• Cross-training in other areas within the department
• 18-24 months’ commitment in Corporate Services
• Development opportunities for company growth if so desired

This job description reflects the general nature and scope of the position. This is not intended to be all-inclusive.

Job Requirements


• Technical, Analytical skills and business knowledge
• Communication and Interpersonal skills; Teamwork and leadership
• Organizational skills; Self-management
• Critical thinking and attention to detail
• Ability to handle a fast-paced environment
• Professional phone and e-mail etiquette
• Strong written communication skills
• Clear phone diction
• Consistently communicate with supervisor and team regarding status of daily work load
• Positive attitude during stressful situations and ability to handle multiple interruptions
• Self-awareness
• Ability to build rapport and relationships with customers
• Confident interaction with other departments and senior leadership
• Open to change and learning

• Associate's Degree, Bachelor's Degree Preferred
• 2-3 years of business and/or customer contact center experience preferred
• Technical equipment knowledge preferred
• Spanish or French verbal and written skills a plus, but not required

• Constantly required to sit and occasionally required to walk, stand, climb (includes stairs), balance, stoop, bend, kneel, crouch or crawl, and talk, hear, and smell
• Constantly using hands and fingers to handle, feel or operate objects, and computer keyboards.
• Routinely required to reach with hands and arms, squat, turn/twist, or reach, lift, carry, push, or pull up to 20 pounds
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus
• The Physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Consists of an indoor work office environment with good ventilation, adequate lighting, and low noise levels.

Employment with ChemTreat is on an at-will basis, which means that either the employee or ChemTreat can terminate the employment relationship at any time and for any reason (or no reason), with or without notice, unless the employee and ChemTreat have entered a written agreement signed by the employee and a duly authorized representative of ChemTreat.

ChemTreat, Inc. is an Equal Opportunity Employer. We evaluate qualified applicants without regard to race, color, national origin, religion, gender, age, marital status, disability, veteran status, sexual orientation, gender identity, or any characteristic protected by law.

Danaher Corporation Overview

Danaher is a global science & technology innovator committed to helping our customers solve complex challenges and improve quality of life worldwide. Our world class brands are leaders in some of the most demanding and attractive industries, including life sciences, medical diagnostics, dental, environmental and applied solutions. Our globally diverse team of 62,000 associates is united by a common culture and operating system, the Danaher Business System, which serves as our competitive advantage. We generated $16.9B in revenue last year. We are ranked #133 on the Fortune 500 and our stock has outperformed the S&P 500 by more than 1,300% over 20 years.

At Danaher, you can build a career in a way no other company can duplicate. Our brands allow us to offer dynamic careers across multiple industries. We’re innovative, fast-paced, results-oriented, and we win. We need talented people to keep winning. Here you’ll learn how DBS is used to shape strategy, focus execution, align our people, and create value for customers and shareholders. Come join our winning team.


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