Engineer I, Internal Customer Support in Nationwide Singapore at SCIEX

Date Posted: 6/22/2018

Job Snapshot

Job Description

Job ID: SCI002316

About Us

SCIEX – An operating company within Danaher’s Life Sciences platform

SCIEX helps to improve the world we live in by enabling scientists and laboratory analysts to find answers to the complex analytical challenges they face. Our leadership in LC-MS and CE-MS have made us a trusted partner globally to those who are focused on basic research, drug discovery, food and environmental testing, forensic toxicology, clinical research and diagnostics. With over 40 years of innovation, we continue to redefine what is achievable in routine and complex analysis.

We are seeking smart, team-oriented people who have purpose and are committed to helping us deliver Answers for Science. Knowledge for Life. ™ Our global team, located on every continent, is our greatest strength, bringing diverse perspectives and breakthrough thinking. With the power of the Danaher Business System behind us, it’s our people who have made us the industry leader. Come join our winning team. Visit us at

Sciex offers a broad array of comprehensive, competitive benefit programs that add value to associates' and their families' lives. 

Sciex is an equal opportunity employer.  We evaluate qualified applicants without regard to race, color, national origin, religion, gender, age, marital status, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by law.

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  • Be the manufacturing primary point-of-contact for mass spectrometers technical problems.

  • Take corrective actions for mass spectrometers performance problems reported by Final Test Specialists and internal customers.

  • Provides training and certification to Final Test Specialist.

  • Provide root cause analysis for failure on E3 escalation instruments and any other parts that are returned from the Field to the Manufacturing.

  • Improve the First Pass Yield in Manufacturing by performing failure analysis/ Pareto charts and providing engineering solutions to address the common failures.

  • Support improvement in field quality, by taking inputs from GSS and the FSE on the installation and warranty failures. Introduce corrective actions in Manufacturing to address those field issues.

  • Continuously improve the Final Test process, by revising the Final test procedures to improve the efficiency in testing instruments and address all the quality issues.

  • Attend daily DRS speakers’ corner.

  • Provide support to close CAPAs assigned to the team.

  • Work with other Engineering departments, QA, Product Development and R&D to implement corrective actions or engineering changes on existing products. Test the performance of existing products with engineering changes or upgrades to verify the performance and update test procedures if required.

  • Assist instrument installation in the field through site visit/WebEx if required.

  • NCMR disposition – investigation and root cause analysis for Electronics components.

  • ECO approval - review to ensure meets expectations.

  • ECO implementation - communication to the production.

  • Ownership to support the VS to achieve the set goals and objectives.

  • Drive improvement in FCT coverage.

  • Determine FRU test requirements.

  • FAE of Electrical/Electronic parts and software.

  • Ensure compliance of operations within area of concern with all relevant EHS regulatory requirement and SCIEX safety policies, procedures and guidelines

  • Other duties/ ad hoc tasks as assigned.

Job Requirements


  • Degree in Electrical and Electronics Engineering.

  • Minimum 3 years of field service or troubleshooting experience in an instrumentation company.

  • Excellent communication and interpersonal skills.

  • Strong analytical and problem-solving skills.  

  • Hands on experience in using measuring equipment like digital multimeter, oscilloscope, function generators, etc. during his/her previous work experience.

Danaher Corporation Overview

Danaher is a global science & technology innovator committed to helping our customers solve complex challenges and improve quality of life worldwide. Our world class brands are leaders in some of the most demanding and attractive industries, including life sciences, medical diagnostics, dental, environmental and applied solutions. Our globally diverse team of 62,000 associates is united by a common culture and operating system, the Danaher Business System, which serves as our competitive advantage. We generated $16.9B in revenue last year. We are ranked #133 on the Fortune 500 and our stock has outperformed the S&P 500 by more than 1,300% over 20 years.

At Danaher, you can build a career in a way no other company can duplicate. Our brands allow us to offer dynamic careers across multiple industries. We’re innovative, fast-paced, results-oriented, and we win. We need talented people to keep winning. Here you’ll learn how DBS is used to shape strategy, focus execution, align our people, and create value for customers and shareholders. Come join our winning team.