Domestic Customer Service Rep in Torrance, California at Phenomenex

Date Posted: 10/30/2019

Job Snapshot

Job Description

Job ID: PHE000775

About Us

Phenomenex is a global technology leader committed to developing novel analytical chemistry solutions that solve the separation and purification challenges of researchers in industrial, clinical, government and academic laboratories. From drug discovery and pharmaceutical development to food safety and environmental analysis, Phenomenex chromatography products, technical services and chemical reference standards accelerate science and help researchers improve global health and well-being. 

Selected by the Wall Street Journal as an "Exceptional Workplace," Phenomenex is defined by its passionate people, dynamic culture and distinctive ingenuity. These common characteristics unify the Phenomenex companies worldwide behind our mission "to promote the growth, prosperity and well-being of those we serve - our customers, our employees, and humanity.


Description

GENERAL SUMMARY:
The primary responsibility of a Customer service representative is to provide the highest quality of customer service to internal & external customers. Process sales orders, create production orders, provide accurate lead times, answering inquires, and maintaining the customer file.

DUTIES AND RESPONSIBILITIES:
1. Understanding the functionalities of an ERP system
2. Process sales order/RMAs with attention to detail with a high percentage of accuracy. (Manual, CRM, and Phone)
3. Provide accurate lead times on items not in stock
4. Data integrity gate keeper. All approvals must be present to process any information within the system.
5. Answer customer inquiries professionally and in a timely manner both written and verbal
6. Create production orders for special batch requests
7. Create direct delivery orders from Vendors
8. Provide daily report of sales orders processed and not processed
9. Professional communications with various departments both written and verbal
10. Support the sales team
11. Process change orders
12. All duties include but are not limited to the above

Job Requirements



Qualifications

KNOWLEDGE, SKILLS AND EXPERIENCE:
• High School Diploma or equivalent (GED) in none required
• Ensures all work is accurate and free of errors / defects
• Requires analytical thinking and presenting ideas
• Experience in Microsoft office and Database management


Danaher Corporation Overview

Diversity & Inclusion
At Danaher, we are dedicated to building and sustaining a truly diverse and inclusive culture. These are not just words on a page—Diversity and Inclusion is a top priority for the company, and it ties deeply to each of our core values. Danaher Corporation and all Danaher Companies are equal opportunity employers that evaluate applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law.

Overview
Danaher is a global science & technology innovator committed to helping our customers solve complex challenges and improve quality of life worldwide. Our world class brands are leaders in some of the most demanding and attractive industries, including life sciences, medical diagnostics, environmental and applied solutions. Our globally diverse team of 71,000 associates is united by a common culture and operating system, the Danaher Business System, which serves as our competitive advantage. We generated $19.9B in revenue last year. We are ranked #162 on the Fortune 500 and our stock has outperformed the S&P 500 by more than 5,200% over 25 years.

At Danaher, you can build a career in a way no other company can duplicate. Our brands allow us to offer dynamic careers across multiple industries. We're innovative, fast-paced, results-oriented, and we win. We need talented people to keep winning. Here you'll learn how DBS is used to shape strategy, focus execution, align our people, and create value for customers and shareholders. Come join our winning team.

Danaher is committed to competitive compensation that typically has key components including base salary, variable annual incentive compensation based on personal and company performance, and long-term incentive.