Customer Support Representative in Mahwah, New Jersey at Nobel Biocare

Date Posted: 5/13/2018

Job Snapshot

Job Description

Job ID: NOB002034

About Us

Nobel Biocare is a world leader in the field of innovative implant-based dental restorations – from single-tooth to fully edentulous indications. Nobel Biocare offers you a great place to work by giving you the opportunity to grow and be recognized for your effort and achievements.


Description

The Customer Support representative will provide support on Nobel Biocare products, and services, with corresponding techniques/processes to external customers and internal operating departments. Will interact with Nobel Biocare customers via phone, email, fax, written communication, and in person during regular business hours as determined by supervisor/manager and/or Nobel Biocare. 

Responsibilities include:

  • Maintain call volume and call quality as indicated by specific department metrics.
  • Ensures that appropriate customer information is current and accurate.
  • Asking follow up questions to customers to ensure accuracy and completion of request.
  • Document product complaints in accordance with company guidelines for FDA Regulations
  • Maintain an optimal level of technical product knowledge, service offerings, database information, etc. in order to provide accurate and professional answers in a variety of situations to a variety of customers.
  • Work with members of a various production process departments to provide customers and field personnel with accurate product and service, in order to optimize customer experience.
  • Work closely with Production Department to ensure timely delivery of all orders, as well as checking order status, etc.
  • Work with the sales force and customers to analyze problems and provide thoughtful, workable solutions to each issues.
  • Perform other duties as assigned

Job Requirements



Qualifications

  • Two years’ experience in customer support or technical support 
  • Ability to withstand long periods of time on telephone and in front of computer monitor.
  • Must be an active listener with an ability to effectively articulate both verbally and written to customers, doctors and management.
  • Have an innate customer service mentality and understand that customers come first.
  • It is critical that this role functions well in a team environment and is willing and able to fill in for others in the department. 
  • 2 years of college preferred – Business and/or Life Science
  • Knowledge of Microsoft Office (Excel is primary focus) and other data entry applications preferred.
  • Typing speed of 30 wpm.
  • Medical Device/ Dental Implant product knowledge a plus.
  • Ability to work under pressure and maintain composure with little supervision.
  • Must be flexible, organized and be extremely detail oriented. 

Nobel Biocare is an equal opportunity employer.  We evaluate qualified applicants without regard to race, color, national origin, religion, gender, age, marital status, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by law.


Danaher Corporation Overview

Danaher is a global science & technology innovator committed to helping our customers solve complex challenges and improve quality of life worldwide. Our world class brands are leaders in some of the most demanding and attractive industries, including life sciences, medical diagnostics, dental, environmental and applied solutions. Our globally diverse team of 62,000 associates is united by a common culture and operating system, the Danaher Business System, which serves as our competitive advantage. We generated $16.9B in revenue last year. We are ranked #133 on the Fortune 500 and our stock has outperformed the S&P 500 by more than 1,300% over 20 years.

At Danaher, you can build a career in a way no other company can duplicate. Our brands allow us to offer dynamic careers across multiple industries. We’re innovative, fast-paced, results-oriented, and we win. We need talented people to keep winning. Here you’ll learn how DBS is used to shape strategy, focus execution, align our people, and create value for customers and shareholders. Come join our winning team.