Customer Support Representative in Groot-Bijgaarden, Belgium at Nobel Biocare

Date Posted: 10/6/2018

Job Snapshot

Job Description

Job ID: NOB002570

About Us

Nobel Biocare is a world leader in the field of innovative implant-based dental restorations – from single-tooth to fully edentulous indications. Nobel Biocare offers you a great place to work by giving you the opportunity to grow and be recognized for your effort and achievements.


Description

Our Customer Support Department is looking forward to welcome a

Customer Support Representative

Benelux

 

Position Objective:

Are you our new team member who will help us take client support to the next level? Then this is a fantastic opportunity to work for a dynamic global organization. An opportunity has now become available for a Customer Support Representative to join our team in Groot Bijgaarden. In this role you will provide accurate, timely, and advanced technical information, advice, and assistance regarding the organization's products and services before, during, and after a purchase to service the customer and maintain and improve the organization's customer relationship. The role offers great and solid career prospects, at Nobel Biocare we help to get the best out of you.

In this position you will:

•     Support the local CS Manager with Master Data, Discount Maintenance and Order Handling in SAP.

•     Fulfills local fiscal rules and local Terms and Conditions of Sales.

•     Respond to more complex, difficult or escalated enquiries from customers (via email, phone or Nautilus).

•     Understand their technical question, assess their needs, and suggest or promote alternative products or services.

•     Undertake research, adapt established procedures, and develop (new) solutions to solve

technical problems through case management and follow-up on the status of outstanding cases.

•     Use databases or other computerized systems to maintain up-to-date customer records; to track the volume, content and outcomes of enquiries received; and to access information, checklists, scripts, guidelines and other materials for responding to the customer's enquiry (WIKI).


Job Requirements



Qualifications

To be successful in the role we need you to have:

•     Adequate education (MBO) or experience in this type of work.

•     A previous position as Customer Support Representative is a strong advantage.

•     Knowledge and experience of Customer Support.

•     Ability to support both front and back office

•     Good communication skills.

•     It is advantageous to have a distinct affinity with Sales.

•     Due to the nature of our client base, fluency in Dutch, French and English (spoken and written) is a must.

•     MS Office (Word, Excel, PowerPoint).

•     SAP R3 is preferred.


Competencies:

•     Strong Customer Focused, service driven, coninuously driving customer satisfaction

•     Drive for results

•     Accuracy

•     Continuous learning mindset

•     Team spirit and collaboration

•     Driving Execution

•     Information Monitoring

•     Planning and Organizing

 

 

Interested? Join the Nobel Biocare Team!

If you would like to explore this exciting opportunity further and find out more about the role we have to offer, please do not hesitate to contact us!



Danaher Corporation Overview

Danaher is a global science & technology innovator committed to helping our customers solve complex challenges and improve quality of life worldwide. Our world class brands are leaders in some of the most demanding and attractive industries, including life sciences, medical diagnostics, dental, environmental and applied solutions. Our globally diverse team of 67,000 associates is united by a common culture and operating system, the Danaher Business System, which serves as our competitive advantage. We generated $18.3B in revenue last year. We are ranked #162 on the Fortune 500 and our stock has outperformed the S&P 500 by more than 1,200% over 20 years.

At Danaher, you can build a career in a way no other company can duplicate. Our brands allow us to offer dynamic careers across multiple industries. We’re innovative, fast-paced, results-oriented, and we win. We need talented people to keep winning. Here you’ll learn how DBS is used to shape strategy, focus execution, align our people, and create value for customers and shareholders. Come join our winning team.