Customer Service Representative in Wood Dale, Illinois at Videojet

Date Posted: 6/13/2018

Job Snapshot

Job Description

Job ID: VID004157

About Us

We invite you to Imprint the WORLDTM on an exciting journey of continuous improvement! Every day, 4,000+ associates in over 38 countries work together to achieve amazing results as One Videojet. From freshness dating to track and trace coding, Videojet technologies help ensure products sold across the globe are authentic and safe for consumers to use in the food, beverage, pharmaceutical and industrial marketplaces.

As a global leader in the marking and coding industry, our continued growth brings an opportunity for you to chart the course and drive your own career success. As a Videojet associate you will:
ENGAGE in bringing consumer brands to market globally.   
DRIVE results with the Danaher Business System (DBS). 
REALIZE your potential! 


Videojet Technologies, Inc. is seeking a talented & dynamic individual to fill the position of a Customer Service Representative located in Wood Dale, Illinois. This is an exciting opportunity to join a fast growing, global organization. The employee will be responsible for providing superior customer service and driving customer satisfaction, loyalty, and retention through order management, first call resolution, and support to customers, field service technicians, and internal staff. Primarily responsible for processing customer orders via phone, fax and email, duties include processing spare parts and fluid orders, repair/exchanges requests, and credits. Dispatch service from initial customer request to opening service call and assigning/paging of the field technician for installations, repair service, preventative maintenance, and unit down situations. In addition, assist customers with daily requests for order status and shipment tracking information.
Primary Responsibilities
1. Order Management:   
• Review customer orders transmitted via phone, fax, email, or EDI (electronic data interchange) and ensure orders are processed with accuracy in regards to special requirements
• Complete follow-through and tracking of customer order to ensure a timely receipt
• Provide timely and courteous response to all customer inquiries
• Anticipate problems and initiate actions to ensure customers’ orders are processed and shipped efficiently
• Utilize resources and crisis management to support customer down situations
2. Customer Advocate:
• Complete ownership of all issues received and initiate solutions- First Call Resolution
• Represent as customer advocate within company – VOC (Voice of Customer)
3. Service Dispatch:
• Accurately open, assign, and page service calls to US Field Technicians for installation, repair service, preventative maintenance, and unit down situations
• Growing the Business:
• Utilize cross-selling/lead generation techniques to create opportunities for increased revenue

Job Requirements


• High School Diploma/GED required; Associate’s/Bachelor’s degree is preferred
• Minimum 2 years Customer Service experience (or related business experience in call center environment)
• Lead Generation/Commercial Experience a plus
• Strong verbal and written communication
• Computer skills: Microsoft Office (Outlook, Word, Excel), Oracle 11i or equivalent with other order entry software (SAP, AS400, etc)
• Strong Problem Solving skills

Videojet Technologies Inc. is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, national origin, religion, gender, age, marital status, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by law.

Danaher Corporation Overview

Danaher is a science and technology innovator committed to helping our customers solve complex challenges, and improving quality of life around the world. 

Videojet is part of a global family of 20+ operating companies who drive meaningful innovation in some of today’s most dynamic, growing industries. With operating companies based around the world – our groundbreaking  businesses operate across four strategic platforms:
• Product Identification
• Water Quality
• Dental
• Life Sciences & Diagnostics

We are proud to say that we’re a Fortune 150 company of 59,000 dedicated associates who are Helping Realize Life’s Potential every day by bringing our diverse skills, backgrounds and perspectives together to make a  difference.