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Customer Support Engineer in Tokyo, Japan at Beckman Coulter Life Sciences

Date Posted: 12/2/2018

Job Snapshot

Job Description

Job ID: BEC013168

About Us

Beckman Coulter develops, manufactures and markets products that simplify, automate and innovate complex biomedical testing. Our diagnostic systems, found in hospitals and other critical care settings around the world, produce information used by physicians to diagnose disease, make treatment decisions and monitor patients. Scientists use our life science research instruments to study complex biological problems including causes of disease and potential new therapies or drugs. More than 275,000 Beckman Coulter systems operate in both diagnostics and life sciences laboratories on all seven continents. For 80 years, our products have been making a difference in peoples’ lives by improving the productivity of medical professionals and scientists, supplying critical information for improving patient health and reducing the cost of care.
Beckman Coulter offers a broad array of comprehensive, competitive benefit programs that add value to associates' and their families' lives. Whether it's a health care program or paid time off, our programs contribute to life beyond the job. Check out our benefits. We think you'll like what you see.
If you believe your education and experience are in line with the position description and qualifications referred to above, and are motivated, energetic, and looking for a new and exciting opportunity, please submit your resume online at the URL below or at
Beckman Coulter is an equal opportunity employer.  We evaluate qualified applicants without regard to race, color, national origin, religion, gender, age, marital status, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by law.


Job Purpose: As part of the Global Technical Support Team collaborate with Global Service delivering product support for Life Science systems by: providing escalation management,  training field specialists, and instructors in support of new product launches. 
International and domestic travel is required.
  • Lead technical escalation of product related technical system issues
  • Lead Product Line Escalations of product related technical system issues
  • Develop expert level knowledge of existing systems from hardware perspective and acquire applications knowledge to aid in problem diagnosis.
  • Input to/develop creative and effective support strategies, input to service manuals and creation of procedures for new products and product updates
  • Train field specialists and customer instructors
  • Input to development projects as a customer and service advocate
  • Input to design and test methods for verification of all service procedures
  • Actively engauge in the Early Response Team process for product introductions to bias product success employing sound project management
  • Provide guidance and mentoring to associates of junior levels
  • Ensuring all safety, quality and regulatory requirements are in compliance with standards and agencies such as: ISO, GMP and FDA
  • Maintain accurate and timely record keeping within a learning management system (LMS) for all personal training as well as any training delivered.
  • Collaborate with all stakeholders to utilize DBS for ongoing process improvement.
  • Perform other related duties as and when assigned.

Job Requirements


  • Undergraduate degree in engineering or science.
  • Minimum 5 years’ relevant experience in a biotechnology organization
  • Excellent troubleshooting and problem solving skills
  • Exceptional communication (verbal and written)
  • Strong MS Office skills(Outlook, Word, Excel)
  • Strong analytical skills
  • Demonstrated track record of achievement
  • Demonstrated ability in and commitment to continuous process improvement
  • Business level English and Japanese

Danaher Corporation Overview

Danaher is a global science & technology innovator committed to helping our customers solve complex challenges and improve quality of life worldwide. Our world class brands are leaders in some of the most demanding and attractive industries, including life sciences, medical diagnostics, dental, environmental and applied solutions. Our globally diverse team of 67,000 associates is united by a common culture and operating system, the Danaher Business System, which serves as our competitive advantage. We generated $18.3B in revenue last year. We are ranked #162 on the Fortune 500 and our stock has outperformed the S&P 500 by more than 1,200% over 20 years.
At Danaher, you can build a career in a way no other company can duplicate. Our brands allow us to offer dynamic careers across multiple industries. We’re innovative, fast-paced, results-oriented, and we win. We need talented people to keep winning. Here you’ll learn how DBS is used to shape strategy, focus execution, align our people, and create value for customers and shareholders. Come join our winning team.


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