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Customer Support Coordinator in Brea, California at Beckman Coulter Diagnostics

Date Posted: 1/12/2019

Job Snapshot

Job Description

Job ID: BEC013566

About Us

Beckman Coulter develops, manufactures and markets products that simplify, automate and innovate complex biomedical testing. Our diagnostic systems, found in hospitals and other critical care settings around the world, produce information used by physicians to diagnose disease, make treatment decisions and monitor patients. Scientists use our life science research instruments to study complex biological problems including causes of disease and potential new therapies or drugs. More than 275,000 Beckman Coulter systems operate in both diagnostics and life sciences laboratories on all seven continents. For 80 years, our products have been making a difference in peoples’ lives by improving the productivity of medical professionals and scientists, supplying critical information for improving patient health and reducing the cost of care.
Beckman Coulter offers a broad array of comprehensive, competitive benefit programs that add value to associates' and their families' lives. Whether it's a health care program or paid time off, our programs contribute to life beyond the job. Check out our benefits. We think you'll like what you see.
If you believe your education and experience are in line with the position description and qualifications referred to above, and are motivated, energetic, and looking for a new and exciting opportunity, please submit your resume online at the URL below or at www.beckmancoulter.com.
Beckman Coulter is an equal opportunity employer.  We evaluate qualified applicants without regard to race, color, national origin, religion, gender, age, marital status, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by law.


Description

Would you like to use your customer service skills to support products that make a difference in people's lives?

In this Customer Support Coordinator role you will be on the front line handling calls from professional healthcare staff who are using our products in their lab to help diagnose patients.

  • You will help customers by providing product information, handling incoming customer phone calls, processing orders and resolving order management issues.
  • Processes orders and provides efficient response and resolution to all customer requests.
  • Assists customers with inquiries or issues concerning orders.
  • Timely follow up and feedback provided for all customer issues.
  • Analyze, review, and process customer requests for return authorization and credits.
  • Maintain effective communication with customers to ensure accurate billing and shipments.
  • Contributes to team effort by accomplishing related results as needed.
  • Assigned specific offline projects and daily operations activities.
  • Works on assignments that are moderately difficult, requiring judgment in resolving issues or in making recommendations.

Job Requirements



Qualifications

Education
  •     High school required
  •     Associate level preferred
Experience
  • 2 - 3 years of experience in Customer Service and interest in taking skills to a higher level
  • Must have Customer Service skills, a focus on quality and problem solving mindset
  • Ability to listen and resolve conflict, analyze information and be detail oriented
  • Ability to multi-task, accurate data entry, written and verbal communication and strong team player
  • Knowledge of business applications, and of ORACLE is preferred.
  • Must be a self-starter and willing to take the initiative to respond to and/or address challenging situations.
  • Proven excellent written and verbal communication skills.
  • Have great interpersonal skills to manage customer issues, build relationships and cooperation with our customers as well as within other departments.
  • Have the ability to multitask, learn new job requirements/functions and thrive in a highly metric driven environment.
  • Excited to learn and grow with the position and responsibilities assigned.
  • The team is dynamic and the environment is fast paced.  Must be results oriented, accepts responsibility for individual performance, works independently, and focuses on providing excellent results.


At Danaher, we are dedicated to building and sustaining a truly diverse and inclusive culture. These are not just words on a page—Diversity and Inclusion is a top priority for the company, and it ties deeply to each of our core values. Danaher Corporation and all Danaher Companies are equal opportunity employers that evaluate applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law.

Danaher Corporation Overview

Danaher is a global science & technology innovator committed to helping our customers solve complex challenges and improve quality of life worldwide. Our world class brands are leaders in some of the most demanding and attractive industries, including life sciences, medical diagnostics, dental, environmental and applied solutions. Our globally diverse team of 67,000 associates is united by a common culture and operating system, the Danaher Business System, which serves as our competitive advantage. We generated $18.3B in revenue last year. We are ranked #162 on the Fortune 500 and our stock has outperformed the S&P 500 by more than 1,200% over 20 years.
At Danaher, you can build a career in a way no other company can duplicate. Our brands allow us to offer dynamic careers across multiple industries. We’re innovative, fast-paced, results-oriented, and we win. We need talented people to keep winning. Here you’ll learn how DBS is used to shape strategy, focus execution, align our people, and create value for customers and shareholders. Come join our winning team.