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Customer Service Specialist in London, Ontario at Trojan Technologies

Date Posted: 2/8/2019

Job Snapshot

  • Employee Type:
    Full-Time
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:
    2/8/2019

Job Description

Job ID: TRO000784

About Us

The Trojan Technologies group of businesses offers products under the brands Aquafine, Salsnes Filter, Trojan Marinex, TrojanUV, US Peroxide and VIQUA. Applications and markets served include municipal wastewater, drinking water, environmental contaminant treatment; ballast water treatment; residential water treatment; ultra-purification of water used in food and beverage manufacturing, pharmaceutical processing and semiconductor applications; filtration and solids separation.
Trojan Technologies enables customers to meet their water quality objectives by providing eco-efficient solutions that reduce and recover costs, energy, resources and space. Collaboratively solving problems with our customers, we deliver low-risk innovative technologies that offer sustainable, effective results. We ensure greater water confidence and environmental stewardship for people, industries and municipalities, improving the lives of over one billion people globally.


Description

PURPOSE OF POSITION

As part of the NA Service and Customer Care Team, the Customer Service Specialist applies standard work, best practices, various tools and internal systems to deliver proactive customer focus and timely completion of replacement and spare parts order entry processing, quote support, field service visit coordination and support responses for general customer service inquiries.  Working closely with Account Managers and Field Service teams, the position provides critical support to the success of our proactive customer focused Service business.

KEY RESPONSIBILITIES

* Complete all customer replacement and spare part order entries in Baan / Baan LN

* Track and follow up on OTD of orders

* Assist Acct. Managers in Quoting as needed.

* Coordinate Field Service Tech site visits based on proactive regional service plans

* Handle incoming customer service inquires related to parts orders

* Work with Field Service Techs to ensure service reports are completed and that resulting parts orders or service call tickets are followed up on and coordinated

Job Requirements



Qualifications

BACKGROUND AND SKILL
* Strong customer service and people skills; ability to handle challenging situations with customers and bring problems to a positive resolution
* Ability to communicate effectively with multiple stakeholders, internal customers and associates in a global environment
* Self-motivated and able to multi-task and balance workload priorities to manage concurrent, conflicting priorities but still meet and negotiate deadlines
* Attention to detail combined with strong organizational and scheduling skills
* Excellent verbal and written skills
* Strong team skills and acumen – be aligned and rally behind the business vision and common goals while achieving individual ones.
* Ability to operate in a fast-paced environment, organize and prioritize under pressure
* Ability to effectively and constructively problem-solve individually or in a collaborative team setting

QUALIFICATIONS:
* Post-secondary education in a related discipline
* 3-5 years of experience in a customer service environment; technical field a preference
* Demonstrated strong problem solving abilities
* Competency in Microsoft Office applications
* ERP user experience
* Customer Relationship Management Software experience

The above are not intended to be an all-inclusive list of the duties, responsibilities and requirements of the job described.  Rather, they are intended to describe the general nature of the job.



Trojan Technologies provides support in its recruitment processes to applicants with disabilities, including accommodation that takes into account an applicant's accessibility needs. Candidates requiring accommodation during the recruitment process are asked to contact Human Resources at 519-457-3400.



Danaher Corporation Overview

Danaher is a global science & technology innovator committed to helping our customers solve complex challenges and improve quality of life worldwide. Our world class brands are leaders in some of the most demanding and attractive industries, including life sciences, medical diagnostics, dental, environmental and applied solutions. Our globally diverse team of 67,000 associates is united by a common culture and operating system, the Danaher Business System, which serves as our competitive advantage. We generated $18.3B in revenue last year. We are ranked #162 on the Fortune 500 and our stock has outperformed the S&P 500 by more than 1,200% over 20 years.
At Danaher, you can build a career in a way no other company can duplicate. Our brands allow us to offer dynamic careers across multiple industries. We’re innovative, fast-paced, results-oriented, and we win. We need talented people to keep winning. Here you’ll learn how DBS is used to shape strategy, focus execution, align our people, and create value for customers and shareholders. Come join our winning team.