Customer Service Specialist in London, Ontario at Trojan Technologies

Date Posted: 10/11/2019

Job Snapshot

  • Employee Type:
    Full-Time
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:
    10/11/2019

Job Description

Job ID: TRO000889

About Us

The Trojan Technologies group of businesses offers products under the brands Aquafine, Salsnes Filter, Trojan Marinex, TrojanUV and VIQUA. Applications and markets served include municipal wastewater, drinking water, environmental contaminant treatment; ballast water treatment; residential water treatment; ultra-purification of water used in food and beverage manufacturing, pharmaceutical processing and semiconductor applications; filtration and solids separation.
Trojan Technologies enables customers to meet their water quality objectives by providing eco-efficient solutions that reduce and recover costs, energy, resources and space. Collaboratively solving problems with our customers, we deliver low-risk innovative technologies that offer sustainable, effective results. We ensure greater water confidence and environmental stewardship for people, industries and municipalities, improving the lives of over one billion people globally.


Description

POSITION SUMMARY

As part of the NA Service & Customer Care Team, the Customer Service Specialist applies standard work, best practices, various tools and internal systems to deliver proactive customer focus and timely completion of replacement and spare parts order entry; quote support; field service visit coordination and support responses. The position provides critical support to the success of our proactive customer-focused Service business. 

ACCOUNTABILITIES
  • Complete all customer replacement and spare part order entries in Baan/Baan LN
  • Track and follow up on On-Time-Delivery of orders
  • Assist Account Managers in quoting as needed
  • Coordinate Field Service Technician site visits based on proactive regional service plans 
  • Handle incoming customer service inquiries related to parts orders 
  • Work with Field Service Technicians to ensure service reports are completed and that resulting parts orders or service call tickets are followed up on and coordinated
  • Utilize standard work to ensure customer satisfaction

Job Requirements



Qualifications

  • Strong customer service and people skills 
  • Ability to communicate effectively with multiple stakeholders in a global environment 
  • Self-motivated and able to manage concurrent, conflicting priorities
  • Attention to detail combined with strong organizational skills
  • Excellent verbal and written skills
  • Team skills; ability to work cross-functionally with other individuals and other functions to provide timely customer support
  • Ability to operate in a fast-paced environment
  • Ability to effectively problem-solve 
  • Ability to organize and prioritize under pressure
  •  Post-secondary education in a related discipline 
  • 3-5 years of experience in a customer service environment
  • Demonstrated strong problem-solving abilities
  • Competency in Microsoft Office applications
  • Customer Relationship Management Software experience
  • French (speak/read/write) an asset
CRITICAL COMPETENCIES / LEADERSHIP ANCHORS
  • Uses unfiltered customer feedback to make improvements in process, products and services. (Drives Innovation and Growth)
  • Takes actions and makes decisions that support the DBS culture. (Leads through DBS)
  • Consistently drives high quality, on-time results. (Leads through DBS)
  • Engaged in daily work and takes initiative to practice and apply new skills to continuously improve performance.  (Builds People, Teams & Organizations)
  • Brings energy and purpose to the workplace every day. (Builds People, Teams & Organizations)
  • Behaves in ways that are aligned with the Danaher Standards of Conduct.  (Models Humility, Transparency & Integrity)
  • Knowledgeable, capable & agile; deals with ambiguity; learns on the fly (Utilizes Critical Thinking)
  • Listens and responds to customer needs (Customer Focused)


Danaher Corporation Overview

Danaher is a global science & technology innovator committed to helping our customers solve complex challenges and improve quality of life worldwide. Our world class brands are leaders in some of the most demanding and attractive industries, including life sciences, medical diagnostics, environmental and applied solutions. Our globally diverse team of 71,000 associates is united by a common culture and operating system, the Danaher Business System, which serves as our competitive advantage. We generated $19.9B in revenue last year. We are ranked #162 on the Fortune 500 and our stock has outperformed the S&P 500 by more than 5,200% over 25 years.
At Danaher, you can build a career in a way no other company can duplicate. Our brands allow us to offer dynamic careers across multiple industries. We're innovative, fast-paced, results-oriented, and we win. We need talented people to keep winning. Here you'll learn how DBS is used to shape strategy, focus execution, align our people, and create value for customers and shareholders. Come join our winning team.
Danaher is committed to competitive compensation that typically has key components including base salary, variable annual incentive compensation based on personal and company performance, and long-term incentive.