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Customer Service Specialist, Southern Europe in Nationwide Spain at Trojan Technologies

Date Posted: 5/9/2019

Job Snapshot

Job Description

Job ID: TRO000836

About Us

The Trojan Technologies group of businesses offers products under the brands Aquafine, Salsnes Filter, Trojan Marinex, TrojanUV and VIQUA. Applications and markets served include municipal wastewater, drinking water, environmental contaminant treatment; ballast water treatment; residential water treatment; ultra-purification of water used in food and beverage manufacturing, pharmaceutical processing and semiconductor applications; filtration and solids separation.
Trojan Technologies enables customers to meet their water quality objectives by providing eco-efficient solutions that reduce and recover costs, energy, resources and space. Collaboratively solving problems with our customers, we deliver low-risk innovative technologies that offer sustainable, effective results. We ensure greater water confidence and environmental stewardship for people, industries and municipalities, improving the lives of over one billion people globally.


Description

POSITION SUMMARY
As part of the European Service and Customer Care Team, the Customer Service Specialist applies standard work, best practices, various tools and internal systems to deliver proactive customer focus and timely completion of replacement and spare parts order entry processing, quote support, field service visit coordination and support responses for general customer service inquiries.  Working closely with Account Managers and Field Service teams, the position provides critical support to the success of our proactive customer focused Service business.

ACCOUNTABILITIES
  • Complete all customer replacement and spare part order entries in Baan / Baan LN / Next
  • To provide new and existing clients with spares for all Trojan Technologies products via prompt, commercially viable quotations/ tenders and to ensure that all Customer Services performance standards are met.
  • To provide effective customer communication to maintain and grow the business client base. 
  • To provide quotations, process sales orders, invoicing and arrange the dispatch and shipment of goods to the customers’ premises for all Trojan Technologies products. Compilation and/or management of export documents (invoices, bills of delivery, packing lists, Export registration, certificates of origin etc.
  • To identify new opportunities for the sale of core and non-core products and to follow these up effectively.
  • To conduct weekly proactive calls, emails and customers visits when requested to develop and grow the business in the Southern region. 
  • To act as the key contact person for specific customers non-conformance reporting and credit notes on issues to do with the supply of spares and components 
  • To ensure the customers are contacted regularly and that their needs are understood and satisfied as far as possible and assist the Marketing Department, ensuring that customers are kept informed of new product developments and to assist in marketing activities such as mail-shots and customer satisfaction surveys
  • To seek quotations from suppliers for non-standard products
  • For communicating with other departments within the Company to ensure that sales leads are followed up and that quotations and orders are accurately detailed to ensure the growth of the business.
  • Assist in the forecasting and reporting on business performance - monthly, quarterly and annually against budgets including forecasts, orders, sales and gross margin. Assistance in reporting frequency and content pre-agreed with the supervisor.
  • To assist other members of the group as necessary.
  • Undertake any ad hoc projects as required by the reporting manager
  • Track and follow up on OTD of orders
  • Assist Acct. and Sales Managers in Quoting as needed.
  • Coordinate and support Field Service Tech site visits based on proactive regional service plans
  • Handle incoming customer service inquires related to parts orders
  • Work with Field Service Techs to ensure service reports are completed and that resulting parts orders or service calls are followed up on and coordinated.
  • Ensure that all work carried out complies with the company’s and statutory health and safety policies and regulations, as well as CDM regulations if applicable and ensure that local legislation is followed and complied with.
  • Ensure that all work carried out conforms to the company’s QA Procedures at all times. 
CRITICAL COMPETENCIES / LEADERSHIP ANCHORS:
  • Strong customer service and people skills; ability to handle challenging situations with customers and bring problems to a positive resolution
  • Ability to communicate effectively with multiple stakeholders, internal customers and associates in a global environment 
  • Self-motivated and able to multi-task and balance workload priorities to manage concurrent, conflicting priorities but still meet and negotiate deadlines
  • Attention to detail combined with strong organizational and scheduling skills
  • Excellent verbal and written skills
  • Strong team skills and acumen – be aligned and rally behind the business vision and common goals while achieving individual ones. 
  • Ability to operate in a fast-paced environment, organize and prioritize under pressure
  • Ability to effectively and constructively problem-solve individually or in a collaborative team setting

Job Requirements



Qualifications

  • Post-secondary education in a related discipline 
  • 3-5 years of experience in a customer service environment; technical field a preference
  • Demonstrated strong problem solving abilities
  • Competency in Microsoft Office applications
  • ERP user experience
  • Customer Relationship Management Software experience
  • Must speak English, Spanish, French and preferably Italian too


Danaher Corporation Overview

Danaher is a global science & technology innovator committed to helping our customers solve complex challenges and improve quality of life worldwide. Our world class brands are leaders in some of the most demanding and attractive industries, including life sciences, medical diagnostics, dental, environmental and applied solutions. Our globally diverse team of 71,000 associates is united by a common culture and operating system, the Danaher Business System, which serves as our competitive advantage. We generated $19.9B in revenue last year. We are ranked #162 on the Fortune 500 and our stock has outperformed the S&P 500 by more than 5,200% over 25 years.
At Danaher, you can build a career in a way no other company can duplicate. Our brands allow us to offer dynamic careers across multiple industries. We're innovative, fast-paced, results-oriented, and we win. We need talented people to keep winning. Here you'll learn how DBS is used to shape strategy, focus execution, align our people, and create value for customers and shareholders. Come join our winning team.
Danaher is committed to competitive compensation that typically has key components including base salary, variable annual incentive compensation based on personal and company performance, and long-term incentive.

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