Customer Service Representative in New Port Richey, Florida at Pall

Date Posted: 11/10/2018

Job Snapshot

Job Description

Job ID: IND000599

About Us

Pall Corporation is a global leader in high-tech filtration, separation, and purification, serving the diverse needs of customers across the broad spectrum of life sciences and industry.


Pall Life Sciences provides cutting-edge products and services to meet the demanding needs of customers discovering, developing and producing biotech drugs, vaccines, cell therapies and classic pharmaceuticals. Pall offers advanced medical technologies, which are often a patient’s last line of defense from dangerous pathogens. Pall’s food and beverage products provide critical protection from contaminants during various manufacturing steps.


Pall Industrial serves a diverse range of customers in the microelectronics, aerospace, fuels, petrochemical, chemical, automotive, and power generation industries. Pall is a key supplier to the innovative and demanding semiconductor and consumer electronics industries, and provides filtration products used in critical applications on commercial and military aerospace vehicles. Pall products are key to the reliability of industrial equipment. Pall’s engineered solutions help municipal and industrial customers address mounting water quality, scarcity and demand issues, and help energy companies maximize production and develop commercially successful next generation fuels.


Headquartered in Port Washington, New York, Pall has offices and plants throughout the world.


To learn more about Pall, please visit www.pall.com/green.



Description

Support Customers and Sales Team

  • Create Header in SAP for all orders received by Pall, New Port Richey  
  • Enter customer purchase orders and amendments into SAP (adding lines the headers and existing orders)  
  • Manage blocks on orders in SAP 
  • Enter service orders (warranty returns), credits and debits into SAP  
  • Trouble shooting (resolve issues that arise and consistently strive for process improvements)  
  • Process consignment usage daily (enter order for billing and process to completion)  
  • Enter and maintain customer master database  
  • Support maintenance of pricing in SAP  
  • Prepare and maintain status reports for customers and Sales  
  • Prepare and maintain Pending Order Report daily  
  • Confirm delivery dates  
  • Process expedite requests and provide data to Sales and/or customers  
  • Validate order entry  
  • Scanning and attaching documents to SAP sales orders 
  • Supporting Customer Service, Sales and Quality Teams with reporting and gathering data as needed 
  • Update Process & Procedures as required  
  • Filing all Sales documentation   

Job Requirements



Qualifications

Basic Qualifications:
  • High School Diploma or GED
  • Associate or Bachelor Degree or a minimum of three years customer service experience
  • A minimum of two years working within a manufacturing environment
Preferred Qualifications:
  • Experience with using SAP is strongly preferred
  • Working knowledge of MS Office Suite (Excel, Word, Powerpoint)
  • Able to prioritize and handle multiple tasks
  • Accuracy and attention to detail
  • Ability to develop productive customer relationships and customer focused attitude
  • Ability to meet schedules and timelines
  • Good business writing, verbal, and mathematical  skills
  • Must have quantitative and qualitative analytical skills
  • Commitment to follow-up is essential for success
  • Thinking/Decision Making
  • Delivers quality results with deadline pressure
  • Ability to work independently
  • Time Management Skills
  • Organizational Skills
  • Customer First Focus
  • Demonstrate strong work ethic
  • Professional presence
  • Troubleshooting Skills
  • Team/Relationship Building (internal and external)
  • High level of ethics must be maintained at all times

US Citizenship or Resident Alien status required to support government programs and projects.



Danaher Corporation Overview

Danaher is a global science & technology innovator committed to helping our customers solve complex challenges and improve quality of life worldwide. Our world class brands are leaders in some of the most demanding and attractive industries, including life sciences, medical diagnostics, dental, environmental and applied solutions. Our globally diverse team of 67,000 associates is united by a common culture and operating system, the Danaher Business System, which serves as our competitive advantage. We generated $18.3B in revenue last year. We are ranked #162 on the Fortune 500 and our stock has outperformed the S&P 500 by more than 1,200% over 20 years.
At Danaher, you can build a career in a way no other company can duplicate. Our brands allow us to offer dynamic careers across multiple industries. We’re innovative, fast-paced, results-oriented, and we win. We need talented people to keep winning. Here you’ll learn how DBS is used to shape strategy, focus execution, align our people, and create value for customers and shareholders. Come join our winning team.